The Next Bench

  • Check Your Hotel’s Wi-Fi Before You Check In

    by | 07-29-2014


    These days, it seems that hotels are more concerned with being able to claim they offer Wi-Fi than giving you a level of service you can actually use, and review sites don’t always offer a chance for people to rate hotel’s WiFi, so you’ll know who are the worst offenders. That is, until now.

  • Advocacy & Service Make for Better Customer Experiences

    by | 07-29-2014



    Recently I was perusing some content by people “in the know” about the latest trends in customer service, and I came upon Adrian Swinscoe and Shep Hyken. There are many more people on social media who have deep experiences and lots to say, but Adrian and Shep have recently touched upon some customer experiences that I think serve as good reminders about how complex the customer/business relationship can be…

  • HP and Batman: 75 Years of #MakeItMatter

    by | 07-23-2014


    Happy Batman Day, the 75th anniversary of the Caped Crusader’s first appearance on the pages of Detective ComicsIn a stroke of awesome coincidence, we also happen to be celebrating our 75th birthday this year. What do the Dark Knight and HP have in common? You might be surprised.

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