• Mission Solved: An HP Support Success Story

    by | 10-31-2014



    In my role @HP, I especially enjoy helping raise visibility about the ways our customers can get quick resolution via many different support options – whether it is traditional phone support, our digital platforms, or our global HP Customer Support Forums. Challenges range from small technical fixes to make sure their HP technology operates even better, or the kind of huge issue that saves both headaches and money down the road. Here’s an example of the latter…

  • HP Expert Meetups Give Us Customer Support Insights

    by | 10-29-2014


    Earlier this year, we hosted an HP Expert meetup in Brazil. Last month, we were in Shanghai; last week, it was New Orleans; and this week, we’ll be in Amsterdam.  Find out how our Experts are helping us bring the best of HP Social Support to you – and how we’re learning more from them about how we can better solve your trickiest tech questions …

  • The Emperor’s New Big Data

    by NextBenchEditor | 10-29-2014

    Spotting “fake” Big Data products: Big Data- you know, you love it, but how do you valuably use it? Firms are labeling nearly every and any product that they sell as a “Big Data Solution,” leaving a gray area as to what is real and what is merely wishful thinking.



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