Important Update on the HP Chromebook 11

chromebook 11 banner.jpgGoogle and HP are pausing sales of the HP Chromebook11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

Labels: update

Phoenix Owners: Update Your SSD Drivers!

I’m not going to bury the lede – so let’s just cut to the point: If you’ve bought an HP Pavilion HPE Phoenix with an SSD (or, quite frankly, ANY HP PC with an SSD), make sure that you have the latest firmware. In the case of the HPE Phoenix, you can get it RIGHT HERE. For more information....and a life lesson about the importance of updating firmware, read on.

Freeware Friday: Software and Security Updates with PSI

It’s the holidays. You’re going to visit your folks at some point. If you dread having to be family tech support, then I’ve got the program for you: Secunia Personal Software Inspector (PSI) 2.0. Click on to learn about what it does, why this freeware tool is so incredibly handy....and why you should be downloading this support program RIGHT NOW.

Your Feedback in Action

facialtrack Around the holidays, Desi and Wanda shared a video on YouTube noting a performance issue with HP facial tracking software. The team at HP has been working hard to understand the issue and improve the software. We now have an update available ( Here's the desktop version link, and here's the notebook version link). A special thanks to Desi and Wanda for helping us test it. Let me explain how it works. Facial tracking software identifies a face in two ways. It measures the contrast between the eyes and upper cheeks and the eyes and the bridge of the nose. In environments with uneven light or bright background lighting (which creates foreground shadows), those patterns become less clear.

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