UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by rockus_123
‎10-10-2011 08:23 PM - edited ‎10-10-2011 08:25 PM

For those who can't wait for the Touchpad, here's an article from yesterday:

 

What’s the sweet spot for tablet pricing? We’re finding out as Hewlett-Packard, RIM, HTC, and others learn that trying to sell a tablet at the iPad‘s starting price of $500 may be a fool’s errand.

 

Lenovo and Best Buy are the latest to bring down pricing, selling the 10-inch Lenovo IdeaPad K1 tablet with 32GB today and Monday for $329, down from $499. And that 10-inch tablet comes with a dual-core Nvidia processor and Android 3.1.

 

At Best Buy, HTC also recently knocked down the 7-inch HTC Flyer to $299 from $499. This happened–probably not coincidentally–right after the $199 Amazon Kindle Fire was announced–which is selling briskly, thank you.

 

RIM and Best Buy have also been testing the $299 price-point waters for the 7-inch BlackBerry PlayBook, $200 off the regular price. As of Sunday, it’s back up to $499. But that price seems almost fanciful now.

 

And India’s $60 Android tablet–albeit with very-low-end features–offers a whole new take on tablet pricing.

 

Tablet price reality check:

 

  • HP TouchPad (10-inch, WebOS): sold at fire-sale for $99.99 (16GB), reduced from $499.
  • Amazon Kindle Fire (7-inch, Android): $199.99 (8GB).
  • BlackBerry PlayBook (7-inch, QNX): periodically on sale for $299.99 (16GB), reduced from $499.
  • Lenovo K1 (10-inch, Android): on sale for $329.99 (32GB), reduced from $499 (Sunday, Monday only).
  • HTC Flyer (7-inch, Android) : $299.99 (16GB), reduced from $499.
  • Asus Eee Pad Transformer (10-inch, Android): regular price of $399 (16GB).
  • Acer Iconia (7-inch, Android) : $329.99 (8GB).
  • Toshiba Thrive (10-inch, Android): $399.99 (16GB).

But don’t expect Apple’s iPad to come down in price anytime soon. It still starts at $499.99 and is still listed as a top seller at Best Buy and Amazon.

by Fishturbomax
on ‎10-10-2011 08:43 PM
Rockus, thank you for the information! Asswipe, whoever the hell you think you are, I was merely trying to find out if it was possible to still get on the list! You must live a very pathetic life if you need to come to this blog and put people down that are merely trying to buy a good product at a great price to make yourself feel smart! And why do you feel smarter than us? Because you were lucky enough to find out earlier? I can tell by your post that the only person that can stand to be around you is yourself! It's really sad there's people like you out there but I do want to thank you because regardless of your tactics I now know the list is closed!
by kuntapr
on ‎10-11-2011 01:56 AM

Is the Touchpad available for sale for HP employees in India. what would be the price?

by ggold7211
on ‎10-11-2011 05:26 AM

Asswipe is a former executive at HP.

The guy knows what he is talking about.

So be respectful to the guy!

by ggold7211
on ‎10-11-2011 05:37 AM

Mr. kuntapr,

I suggest you or your friend contact his superiors at HP.

No one here can answer your question.

HP does not monitor or reply to any questions on this BLOG.

There is no list to be put on and no notifications will be sent out.

HP Direct.COM should be checked to see if any of the tablets are ever in stock again by HP.

The next 5 posts here will be asking to be put on a list that does not exist.

-------------------------------------------------------------------------------------------------------------

 

by ggold7211
on ‎10-11-2011 05:52 AM

Cody,

There is no list and no notifications will be sent out  to interested customers.

No one knows if HP have Touchpads to sell again.

If they are availiable they will be sold@

hpdirect.com

That's it.

by AssWipe
on ‎10-11-2011 07:55 AM

Fishturbomax or "cody"  or as we call him around here...."the punk".  What the hell did I say to you to get you panties in a bunch?   What are you talking about?  I have been giveing  periodic updates of info on the tablets that I recieve from several "sources".  I've provided a lot of answers to the bloggers here.  There are 83 pages of people asking where the list is and how to sign up.  And about every third post you get the answer.  I'll post it again,  the list has been terminated,  there is no list.  Then you show up and ask the same dam question.  To answer your question [a few pages back] I explained again what was happening.  I can only assume that you [and a bunch of people] can't read because you and others keep asking the same question.  Your question was answered many, many times before you asked it.  Cody, you are the one being rude.  If you can't offer any info to  the people here then please just have your mom read the blog for you and don't post.

 

So you want an update??

 

I'll say it again.......The list has been terminated, the list is no longer available,  its too late to sign up.  Go to ebay and buy one. 

 

If HP ever makes the tablet available to the general public you can be sure they will be in the $500 range.  Currently on ebay they are selling for about $240 for the 32gb.  When the ebay sellers find out HP is selling them at the $500 the ebay sellers will raise their prices and you won't have any choice but to pay a lot more if you want one. 

 

If you were lucky enough to get on the list back in august HP should honor the fire sale prices when you get the notification email and HP allows you to purchase one.  

 

 

 

 

 

 

 

 

 

by ggold7211
on ‎10-11-2011 08:37 AM

Please serious answers only!!

 

When is the next  HP/Wall Street sleepin being scheduled here?

P.S. If you have a Touchpad bring it to the rally.

 

Marco

by ggold7211
on ‎10-11-2011 08:47 AM

http://occupywallst.org

 

See today's schedule!

 

 

 

Polo

by ggold7211
on ‎10-11-2011 08:49 AM

When is the Touchpad list going to open again?

by ggold7211
on ‎10-11-2011 08:52 AM

Bring back Apotheker!

He was a genius!

by AssWipe
on ‎10-11-2011 09:07 AM

I still want to see the new Touchepey pads that ggold7211 mentioned before.  How are they different from the regular HP touchpads?  And where can I find the list so I can sign up to get one of those also.  It might be nice to compare the 2 tablets. 

 

@ hugh.......too bad about your eye mate.  Thanks for your service in Nam.  I lost several friends in that war.  I also lost friends in WWII and WWI.  Those were horrible wars but I lost the most friends in the dam Crusades.   And I'll always "Remember the Alamo".

by cindee8a
on ‎10-11-2011 09:10 AM

How can I get on that email list for a touchpad I stayed in line at best buy twice and did not get a touchpad please let me know I need 2 of them thank you

 

by AssWipe
‎10-11-2011 09:17 AM - edited ‎10-11-2011 09:20 AM

Thank you cindee8a......for proving my point.

 

You should meet Cody [Fishturdmax}.  You both have a lot in common. 

by ggold7211
on ‎10-11-2011 09:27 AM

Cindee,

Go back to BestBUY and demand  2 touchpads!

Your an American they cannot treat you like this!

 

"

by zukdj
on ‎10-11-2011 09:54 AM

I really wish HP would terminate this blog, as I posted before IF there are any Touchpad left they won't be available until the last day of the fiscal year which is October 31st for HP so they can close out the year on a high note (appearance). The asswipes that keep putting their information out there and asking "add me to the list" are going to be added to a list alright, the SPAM list. Stop posting all the foolish crap unless you have something meaningful to contribute. I have been in touch with a friend from HP and caln tell you about 200,000 are still available and will be on sale on hpdirect.com on October 31st so stop whinning and wait and see!

by ggold7211
on ‎10-11-2011 10:18 AM

This above is one more rumor!

by AssWipe
‎10-11-2011 10:21 AM - edited ‎10-11-2011 10:22 AM

If they want to close out their fiscal year on a high note they need to sell those touchpads before then.  Making them and not selling them before then will only makes their profits look slimmer.  Ask your "friend from HP" about that.  Also,  they only had parts to make between 100k and 200k touchpads.  At least some,  if not all,  have arrived and HP is currently  fulfilling the backorders and gave in house employees an opportunity to buy one.  When thats finished HP will contact the people that asked to be notified when they are in stock again so they can buy one at the fire sale prices.  After thats all done  I believe the number of touchpads remaining will easily be under 100k for the general public to buy.  Surely, thats still a lot but  there still won't be enough for the general public if HP keeps them at the fire sale prices.  I believe HP will raise the price by the time the general public has a chance to get one.  Time will tell.......

 

 

I'll  put this here just incase anyone may have missed it.......

 

The list has been terminated, the list is no longer available, its too late to sign up.

by ggold7211
on ‎10-11-2011 10:34 AM

Please don't confuse us with facts!

Just put me back on the list!

 

Gracias.

by surgical1st
on ‎10-11-2011 11:11 AM

To Whom It May Concern,

          I can't begin to tell you how dissappointed I am in the response I just got from John at the Home& Office department phone line. I have been monitoring the HP site for some time now trying to get my daughter an HP Touchpad for $99. As you know already, when they were reduced in price the mercenarys bought up huge lots of them and sold them for profit on various sites. Since that time I've been going onto hp.com almost daily. Just in case I missed a day I decided to register for updates on the final production run . I couldn't figure out how to register so that's when I called and spoke to John. All this time I've been telling my daughter to be patient because they were out and I can't afford much of anything lately. After all the public reations in HP's site thanking everyone for their enthusiasum John tells me the last run will be for employees only!!!! How do I explain this to my child.....who has been checking your site too????          Please HP Reply

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