UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by goju_ukot
on ‎10-25-2011 02:45 PM

To sum up every "give me now" post:

 

I didn't want your product (or even heard of it) when it first came out at full retail price.   But ever since it went on sale for $99 I absolutely need to get it!  My grandmothers life depends on me having it!  I'm not kidding!  Come on, HP.  You owe me!  All those years of me sometimes using your products (ignore the years I was clowning your products).  All those printers that I went through (not necessarily yours)!  It's only fair!

 

Now, I understand that you're no longer adding emails to the notification list but I'm special.  Surely you can add my name to the list, right?  We're buddies, pals, amigos.... Doesn't it mean anything to you?  Those late nights with your tech support.  Those early mornings of me desperately trying to add your discontinued product to my cart.  I know it must mean something to you.  Apple would never treat me like this.

 

Forever yours (or until someone else has a firesale),

RandomName

by ggold7211
on ‎10-25-2011 02:59 PM

SNAIL MAIL:

"I also ordered a Touchpad from the HP site which was not filled.  I was told I would receive communication when the item would be available again.  I have received nothing from HP about the upcoming 2nd sale.  Why is that"

by ggold7211
‎10-25-2011 03:00 PM - edited ‎10-25-2011 03:01 PM

Please remove me from list that  does not exist!

by ggold7211
on ‎10-25-2011 03:00 PM

On second thought put me back on thhe list?

by ggold7211
‎10-25-2011 03:02 PM - edited ‎10-25-2011 03:03 PM

Joseph.Mojica@hp,com

Joe please send in $99.00 to bigshmuck@ shmuck.com

by ggold7211
on ‎10-25-2011 03:06 PM

Tip: Set Messaging status [webOS 3.0.4 update]

This tip is only for devices running webOS 3.0.4 and higher

 

From webOS 1.0.1 through webOS 3.0.2, your only option when logging into or changing the status of your Messaging accounts was to show as Available, Away, or Offline for ALL accounts, without the choice to pick and choose. And while you were able to set a custom message, that too applied to all your accounts. However, with the webOS 3.0.4 update for the TouchPad, you now have the ability to determine the status and the message for each individual account. Just as in previous versions of webOS, you still need to tap in the top-left corner by the colored circle (which changes color depending in your status), but now your options are expanded:
  • To change the status on all your accounts, you still choose the desired status at the top of the list under the "ALL ACCOUNTS" section
  • To update only one account, find that account under the "INDIVIDUAL ACCOUNTS" section and choose your desired status
  • Unlike in previous iterations of webOS, if you want a custom status message, you now tap on the "Set custom status" option under either the ALL or INDIVIDUAL section and type in the status messag
by ggold7211
on ‎10-25-2011 03:07 PM

It may not have resulted in much of a numerical bump, but the just-released webOS 3.0.4 software update for the HP TouchPad is a fairly significant one. The big new addition is the ability to pair non-webOS phones, which will let you answer calls on your TouchPad (pairing with third-party Bluetooth keyboards is also said to be "streamlined"). It also adds a new Camera app for photos and videos, plus support for Ogg Vorbis music files, and online / offline messaging status support. Perhaps just as notably, HP is also promising "better performance" and "user interface improvements," as well as a number of other enhancements and "more robust Skype video calling." We'll be giving it a go ourselves, but feel free to share your own impressions in the comments below.

[Thanks to everyone who sent this in]

Update: We've since spent a bit of time with a TouchPad running webOS 3.0.4, and it is indeed noticeably snappier and more responsive. Receiving phone calls via a non-webOS phone also works as promised (although you can't make phone calls from the TouchPad), and the new Camera app is simple and gets the job done -- though the TouchPad's camera itself is still decidedly lackluster. Another somewhat minor but important change is the scrolling behavior in the web browser -- it now requires a far more deliberate swipe left or right to move the page horizontally, which results in far less accidental jumping around than before.
 
by ggold7211
‎10-25-2011 03:08 PM - edited ‎10-25-2011 03:17 PM

See  we have news here.

This blog is not dead!

by goju_ukot
on ‎10-25-2011 03:11 PM

I'm hopping the next updated will allow to bake cookies.

by ggold7211
on ‎10-25-2011 03:11 PM

MORE NEWS!

 

It also continues the confusion as to what HP plans to do with webOS, which it had initially insisted that it would continue to support and develop. But the company is looking more likely to sell the unit and has been in talks with HTC, LG, Nikon, and Amazon as potential buyers of the software platform.

 
HP TouchPad may be revived with Windows 8
Rue Liu, Oct 25th 2011 Discuss [2]

Worth Reading?

+3 [3 votes]

It looks like HP is still undecided about its TouchPad tablet. Despite the company’s announcement back in August that it would discontinue webOS hardware, rumors now suggest that under Meg Whitman’s lead as HP’s new CEO, the company could revive the tablet by powering it with Windows 8. According to some HP employees, the company is currently testing the TouchPad with Windows 8 as part of a “proof-of-concept.”

 

The HP sources revealed to FoxNews that the hardware team has been busy testing the Windows 8 developer release on the HP TouchPad and that there have been internal discussions about resurrecting the tablet or even building a completely new device to run Windows 8. This seems to go against HP’s plans to spin-off its PC hardware unit, making a transition into enterprise software as was announced back in August.

by ggold7211
on ‎10-25-2011 03:12 PM

This blog is chock full of information!

by ggold7211
on ‎10-25-2011 03:13 PM

Online stores Nearby stores Details

Online stores
Your location: Durham, NC 27701 - Change
Google Checkout Free shipping New items

 

Relevance  Seller rating Condition Tax and shipping (estimated) Total price Base price eBay - essentialtreasure  98 seller ratings New No tax + Free shipping $77.00 $77.00 South Beach Stores No rating New No tax + Free shipping $107.99 $107.99 AGS Computers & Electroni... No rating New No tax + Free shipping $107.99 $107.99
1 - 3 of 3
 
by ggold7211
on ‎10-25-2011 03:14 PM

You all can thank me later!

by ggold7211
on ‎10-25-2011 03:16 PM

Newspaper publisher Tribune Co. is reportedly cooking up a similar deal with Samsung to offer subscribers a free or low-cost Android tablet in exchange for a long-term commitment. That program was initially expected to launch in early August but has been delayed, according to 

ce Whitney/CNET)

 

A Philadelphia newspaper publisher is trying to steer more people to its online editions by offering a $99 Android-based tablet with a two-year subscription.

The Philadelphia Media Network, which is publisher of the Philadelphia Inquirer, Philadelphia Daily News, and Philly.com, launched its promotion today, kicking in 5,000 Arnova 10 G2 tabletson a first-come, first-served basis to people who open up digital subscriptions to both of its newspapers.

Those who sign up for a two-year $9.99-per-month subscription can scoop up the tablet for $99, while those who opt for a one-year subscription at a cost of $12.99 a month will pay $129 for the Android-based device. The digital subscriptions are heavily discounted due to sponsorships from Main Line Health, Comcast, and Wells Fargo.

The Arnova tablet will come packaged with digital or mobile editions of the Inquirer, Daily News, and Philly.com and include a range of other apps, such as e-mail, a Web browser, the Amazon Appstore, an office suite, and Main Line Health's Wellness program. It also provides apps designed to ferret out local deals and information in the Philly area.

Manufactured by Archos, the Arnova 10 G2 is a 10.1-inch tablet with a 1GHz ARM Cortex A8 processor, Android 2.3 Gingerbread, a 1024x600 pixel display, 4GB of storage space, an integrated 720p Webcam, and support for Adobe Flash. (This PDF has all the specs.)

The partnership between the Philadelphia Media Network and Archos is the first of its kind involving a major media company in the U.S., according to the publisher.

"This partnership recognizes that consumers are increasingly utilizing tablets and other highly portable devices for their news, sports, and entertainment needs," Philadelphia Media Network CEO Gregory Osberg said in a statement. "We intend to utilize a variety of platforms and methods to reach our customers, ranging from Philly.com to traditional hard copy subscriptions, as well as our new digital subscriptions."

by ggold7211
on ‎10-25-2011 03:16 PM

Great News!

by sportyrider71
on ‎10-25-2011 03:38 PM

Why are these fools continuing to ask HP to put them on a non-existent list for a product that is no longer manufactured? The last touchpads were purchased by HP employees weeks ago. READ THE NEWS, YOU FOOLS!

 

http://www.google.com/webhp?hl=en#hl=en&sugexp=kjrmc&cp=15&gs_id=3d&xhr=t&q=hp+touchpad+discontinued...

by mark8915
on ‎10-25-2011 03:40 PM

@ggold those links for the touchpad don't work. you had me excited for a second Smiley Sad

 

 

 

by mark8915
on ‎10-25-2011 03:41 PM

@sportyrider HP is releasing one last round of touchpads before Oct. 31st. I called HP home and office today and they told me that.

by netrate
on ‎10-25-2011 03:55 PM

Here is the non-existent email for the non-existent list, sent on the non-existent date of Tuesday, August 30, 2011 12:09pm

 

Dear Customer,

Thank you for your interest in the HP TouchPad and webOS. The overwhelming demand for this product in recent days has made it difficult to fulfill your request at the present time, and we are working to make more available as soon as possible. While we do not yet have specific details, we know it will be at least a few weeks before we have a limited quantity available again. We will keep you informed as we have more specifics that we can communicate, and we encourage you to join the conversation here for the latest information.

In light of this and other recent HP news, we want you to know that we remain committed to you. We will continue to honor our warranties now and in the future. We will continue delivering products that make a difference in your life and we will continue to provide the best possible service to you every day.


Sincerely,

hpdirect.com

by ggold7211
on ‎10-25-2011 05:24 PM

I agree with all the above!

We need to occupy Wall St.

We are not taking this crap any more!

Stay strong!

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