UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by photof
on ‎08-30-2011 03:06 PM

Re New shipment. Had confirmation from SMB had been submitted for processing that then was cancelled. Took all week for hold to be released from my CC. Had started orders on Saturday but it would never complete until Monday (creeping geen bars got to info then kept creeping)  morning despite many tries as site was down, so no idea how others were able to order Sat and Sun.

Signed up for notification, read today that everyone who had signed up got an email message yesterday about new shipment and how to get involved but I did not.

Called the number but after an hour on hold got cut off.

 

Shame this continues to be so muddy, as a photographer I think one of these would be terrific for showing work, with a great screen.

 

Chris

photofeatures.com

by schwrz
on ‎08-30-2011 03:12 PM

are there hp ipads avaliable in spain-barcelona?

by schwrz
‎08-30-2011 03:14 PM - edited ‎08-30-2011 03:15 PM

How much do HP ipads cost in Spain-Barcelona?

by lugifer
on ‎08-30-2011 03:14 PM

Hi,

 

If you are producing more touchpads why is there still a chance of orders made before 4AM of 22 Aug 2011 getting canceled? Shouldn't you fulfill those orders first before opening the sale up to new buyers. That seems like a fair way to go.

 

Thanks.

 

Luge B

by acmkutty1223
on ‎08-30-2011 03:15 PM

i have seen that the touchpad will be available soon by aug29. will u sell online or thro' retailers? if u sell thro' online, am i able to preorder 1 now?

by FormerHPEmploye
on ‎08-30-2011 03:16 PM

photof, So are you really saying that one of these tablets at the give-awa-price of $99 would be great for photography?  Or one of these in the $600 would also be great?  My recommendation is to buy an iPad for your photography ventures.

 

by Ricky
on ‎08-30-2011 03:19 PM

How do you sign up to be notified ? The site just says "thank you for your interest" but asks for no information on being notified !

by saraflysky
on ‎08-30-2011 03:22 PM

Hi I've requested notification before but have not heard anything from you yet. Are you still sending out notifications or I have just been left out?

by splyday
on ‎08-30-2011 03:30 PM
I requested to be notified for both the 16 and 32 units last week. You stated that everyone who signed up has been notified. Has everyone been notified or do I have a problem? Re, Steve
by Bjk
‎08-30-2011 03:37 PM - edited ‎08-30-2011 03:46 PM
Everyone needs to check their SPAM folder. It's from Hewlett-Packard in large letters. That's where I found my notice.
by PastorVor
on ‎08-30-2011 03:38 PM

I, like many here, am very anxious about this issue. I want a pad at $100 and I don't want to wade through some stupid crowd at Best-Buy to do it.

To that end I have come to this website to purchase directly from HP. I was told that I could sign up for email alerts so that I would be made aware when they became available so that I could make my purchase.

BUT, I did not receive the notice today in my email. No biggie, nothing huge in that email and I don't care that I didn't get it. But, does that mean that when they DO become available I will not be told and so will miss out because of some email snafu?

Everyone is trying to get their ducks in a row so there is no problem when it becomes time to make the purchase. I'm doing the same. But I don't know how, really, to procede!

Why can't I just pre-order it and be done with the problem?

It seems to me that we are being pitted against each other here. I don't want to fight with another person to get my pad. I just want a pad!

 

Some notes:

There was nothing of value in the email notice which was sent out today. People have posted it in this forum. It offers nothing that this blog doesn't offer other than a discount coupon to use on other HP products.

To people saying "Give it up and get an Ipad. WebOS sucks. This hardware sucks."

Fine, give me an iPad for $100 and we'll call it a day. Otherwise, you just don't know what you are talking about. You are just trying to reduce demand so you will have a better chance of getting one.

To people trying to buy mass quantities... GET A LIFE. I hope you get stuck for a $2000 bill and a crapload of out of date pads!

 

Done

by Kalel3290
on ‎08-30-2011 03:44 PM

I signed up for the notifications and did not recieve an email.

by xanderzach
on ‎08-30-2011 03:46 PM

What about if you missed out on the chance for the email notification? Seems that is unfair.

by 1bluedude
on ‎08-30-2011 03:51 PM

Need some confirmation that I'm at least on a list of concideration for a Touch-pad.  Spoke to someone 8/22 at HP expressing my desire to purchase 32GB unit - gave my e-mail address etc. Thought my order had been captured, but was not given an order number.  Went back on-line following day and was able to input my specifics electronically for interest, but again was not given order number. Today received HP e-mail that relayed this blog site along with one-time 25% opp on $599 purchase thru 8/31.?????? Am I on a list of candidates or not????

by jananjamy
on ‎08-30-2011 04:03 PM

How do I get on the notification list?

by 1bluedude
on ‎08-30-2011 04:07 PM

Based on the following statement - "We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory" -- Where or by what process does one use to obtain one of these new TouchPad units identified?   I would like a confirmation that a request has been made.

by firelass
on ‎08-30-2011 04:08 PM

I signed up to be notified of updates and or if any more stock became available, but haven't received any notifications, and certainly not the one you mentioned above..no special offer..nothing.

by wiloturf
on ‎08-30-2011 04:09 PM

keep trying to get one. I love mine. Seems reviewers bash the touchpad a lot. I don't think they're fair with their assessment at all. I have used both the iPad and touchpad and prefer the touchpad.

by Quicklysell
on ‎08-30-2011 04:15 PM

Wow a day later and you all are still crying about "Its only fair that I get one since I signed up for an email"

Geez you people need to get a freaking life. No wonder America is being laughed at nowadays we've become a bunch of pompus, self entitiled, lazy cry babies that want a lot and want to give very little.

Stop crying you pack of losers. You want to buy an item that isnt going to have much of a warranty, and that is openly shutting its doors. Are you people that desperate and stupid?

Im so sorry for you, and Im even more embarrased as a whole for America.

HP is going to do whatever they want, all your sniveling here is not going to get you anywhere. So if you cry babies that dont get one are you going to cut your wrist or take an overdose?

Go read a book and get off your computer. Or better yet why not go exercise your fat ass instead of eating potatoe chips and looking for ways to increase your credit card debt.

Geez grow up you bunch of pansies.

by MrTope
on ‎08-30-2011 04:16 PM

Did HP pull the plug on the tm2 Touchsmart tablet too? I bought one a few months ago. My friend liked it and was looking to get one, but it simply vanished without a trace from HP website. It was like it never existed! Some folks are trying to sell it now on ebay for a lot more. Why is HP pulling the plug on the stuff people really want?

 

...and how can I get on the Touchpad bandwagon. My tm2 Touchsmart is only about 4 months old, but for $99,  I just might be able to prolong the life of my $900 tm2 by leaving it at home.

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