UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by jferry2
on ‎10-29-2011 11:45 AM

Interest in contacting the HP Board of Directors?  Here's how:

 

Individuals may communicate with the Board by contacting:

Rosemarie Thomas
Secretary to the Board of Directors
3000 Hanover Street, MS 1050
Palo Alto, CA 94304
e-mail: bod@hp.com

All directors have access to this correspondence. In accordance with instructions from the Board, the Secretary to the Board reviews all correspondence, organizes the communications for review by the Board and posts communications to the full Board or individual directors, as appropriate. HP's independent directors have requested that certain items that are unrelated to the Board's duties, such as spam, junk mail, mass mailings, solicitations, resumes and job inquiries, not be posted.

by jferry2
on ‎10-29-2011 11:48 AM

I wonder how long it will be until these comments are taken down.

by jafromnj32
on ‎10-29-2011 11:48 AM

So Mark can find the time to come here & cross out a line in most of the info at the top of the page, but couldn't find the time to update here with posts such as "sorry guys but HP changed their minds & are selling all the run to the employees or sorry guys HP decided to take the remaining tablets from the employee sale & giving them to Best Buy to bundle w computer purchase. The one to blame is the creator of this blog !!!!

by jferry2
on ‎10-29-2011 11:51 AM

@jafromnj32

Disagree.  The fastest way for someone like Mark to lose his job would be to start making negative HP statements or unauthorized apologies.  It's not his fault.  The bad decisions were made above his pay grade.

by jafromnj32
on ‎10-29-2011 12:11 PM

Where did dailysteals.com find the 32GB touchpads they were selling last week?   hmmmm

by lgcouponmom
on ‎10-29-2011 12:23 PM

Late comment here - but I think it's funny how "they" titiled the update "LAST CHANCE" - when there really never was a chance at all.....

 

HP, you really blew it.  Big time.

by mrbp87
on ‎10-29-2011 12:46 PM

Today when I woke up and checked this blog, like every morning since the touchpads for $99 were sold out, I felt greatly disrespected. We are HP consumers, people looking to bargain a tablet because they can't afford an Ipad Smiley Wink ,now almost 3 months later of much waiting and patience Hp comes with updated( and totally different) news that only best buy will sell the 32GB tablets for $149 IF you buy a HP computer in the same day. Please tell me that you are joking? LOL. Guys, if I had $1000 to spend in one additional computer and a tablet I would SURELY buy TWO ipads. Come on, You guys are loosing a loyal consumer ( my mom) and a prospective one (me), and many other cases like mine, because you don't do that to people. HP lied to me and to my family, made us believe that we could have a tablet, gave us hope, faith, and now just say whatever? It was better to say nothing about upcoming tablets, inventories, and blablabla, than say that was coming and now that we have to buy a computer to bargain a tablet for $149.

 

THIS IS TOTALLY DISRESPECTFUL!!

 

NEVER BUYING ANYTHING FROM HP AGAIN!!!

by dsg2000
on ‎10-29-2011 01:29 PM

I missed the fire sale, but I signed up to be notified when more touchpads would be available.  I took the time to go to HP's site at least twice a day.  I was very disappointed at the way HP let me know that there would be no more available.

Like a lot of people I live in an area where you have to travel long distances to go to a major store.  I purchase online most of the time.

I have always purchased HP products.  Computers for myself, my son, and my granddaughter.  I was going to purchase a HP Netbook for my granddaughter for Christmas, but not now.  It will be a different brand.

by Spektor
on ‎10-29-2011 03:40 PM

I have calmed down a bit since my last comment this morning.  In the overall scheme of things yes, I was suckered and thousands of people were suckered with this BS from HP for the past few months.  My two purchases were unilaterally canceled by B+N and Office Max. 

 

Yes, I'm beyond pissed.  But when I step back, I take solace in the fact that I really don't need this stupid thing.  I WANT one but I certainly don't NEED one.  At the end of the day does anyone NEED a tablet device?  Will someone drop dead without a freaking iPad or Kindle or iPhone or whatever?  Sheesh, the tablet is a glorified toy, -- but $99 was a great price for one.  I am cheap and for $99 sure I'll buy an indulgence.  But for $500 or $400?  I view that as a luxury I would rather save for something else.  Like food.

 

I NEED one computer.  For me that choice is a laptop with a good keyboard.  My Acer was super cheap as a display model and has been going well for three years.  I upgraded Vista to Windows 7 and have upgraded the HD.  With a new battery it will be as good as new.

 

So thank you HP.  For giving me some much needed perspective on life.  I don't "need" your tablet, nor its costly accessories, nor its apps, nor your advertising.

 

In the future, perhaps I will be a little more the wiser, and think with my head and not my, well, gut.

 

Oh and yes, HP, my next laptop PC probably won't be one of yours.  Not after being treated like this.

by Skewview
on ‎10-29-2011 04:02 PM

I love how butt-hurt everyone is in these comments.  Do you think HP really cares if they lose your business?

 

Let's say they were going to give away 100,000 TP's at firesale prices.  Now let's say all those people are now disappointed.  Let's also say, for the sake argument, that those folks are now not going to buy ANY HP products.  On average, let's say that costs $1000 profit per person (which is a stretch).

 

You know that only amounts to $100 million.  HP's third quarter revenue this year was $31.2 billion.  That's only 3/10 of a percent of their revenue, and that's with a huge exaggeration of profits per person.  Most people who are disappointed seemingly don't have the money to buy a tablet at full price, which means you weren't going to give HP much business anyway.

 

And your threat to them is directed at their high-volume/low-profit-margin field of computer hardware.  HA!!!

 

Remember this, corporations don't OWE you anything.  Their sole purpose is to make profit for investors.  They're gonna keep doing that even if a few thousand people are upset.

by lugifer
on ‎10-29-2011 05:19 PM

sure, a corporation's goal is to make money, but off of what? goodwill lost has exponential monetary repercussions. how many friends and family members do the people commenting here have? how many friends and family do the latter have? and so on.  we tell them hp products are duds and discourage them from buying. that's the consensus. if you have friends in purchasing, tell them that hp products are duds and that after-sales service is awful plus dump your hp stocks.

 

no amount advertising is going to reverse people's distaste for hp.

 

time to un-follow the twit, brynna and the useless, mark.

 

time to unsubscribe from the hp email list.

 

dont even think about buying hp pc to get the tablet. wait for black friday deals.

by hp_deceptive
on ‎10-29-2011 05:58 PM

HP is deceptive! They will sell the Touch Pad at local Best Buy. But there is a catch, you must buy a HP PC or Laptop before you get the Touchpad at 149.  I will never buy any HP products anymore, they are no good anyways compare to other brand. Canon makes better printer and Apple makes better laptops. Only reason I am interested in the Touch pad cause it is 149.  If I have to get stuck with a HP labtop, I rather not want the Touch Pad. Since August, HP led all of us on making us think they will email us and we will be able to buy the Touchpad straight up. SHAME ON YOUR HP! I will never buy another HP again. This leave a bad taste with HP and really destroys the HP brand.

by HPFuksCustomers
on ‎10-29-2011 07:05 PM
FAH Q HP
by sportyrider71
on ‎10-29-2011 07:15 PM

Please add me to the list for the next batch of Touchpads. Thanks so much. My grandmum's ill and needs a touchpad to survive because without it she won't live much longer. I couldn't check the previous 100 pages of comments because of granny so I'll just post a request without checking anything out.

 

Love you HP. You are the world's best company and Weg Mhitman is one fine, foxy lass that almost killed eBay and I hate eBay and so does my grandmum who is sick. And Weg thinks just like us folk here in West Virginia that a man should marry a woman ceptin if it's your brother or sister then you should get a civil union.

 ---------------------------------------------------------------

 

Marriage, abortion, marijuana

Whitman supported California's Proposition 8 in 2008, which reversed In re Marriage Cases and defined marriage as a union between one man and one woman in the state, but she is for civil unions and supports California's domestic partnership laws. Whitman believes that the same-sex marriages that took place before the ban should be recognized, and that gay and lesbian couples should be permitted to adopt children.Whitman has criticized Gov. Arnold Schwarzenegger and Attorney General Jerry Brown for not defending Proposition 8 in the federal judicial system.

 

Whitman supports abortion rights.

 

Whitman has said that the legalization of marijuana is not what any law enforcement person would suggest for any reason and that "this is the worst idea [she has] ever seen."

by wtf-seriously
on ‎10-29-2011 07:30 PM

OMG- You people are ridiculous!!! LOL  So you didn't get a $99 touchpad.  You missed out.  Get over it.  You can still get a kindle, a playbook, an iPad, a Xoom, a Galaxy, whatever!  HP doesn't owe you a deal you missed out on.  They thought they would have more to sell and they don't..  Now what?  People want to sue! LOL  People are maligning Meg Whitman!!  Double LOL  This is hilarious!!!

by FSR2003
on ‎10-29-2011 09:08 PM

HP is suffering from a chronic case of bipolar disorder. About a month ago they annouced they would stop making PC's now they announce they will continue making PC's. They announced they were discontinued the WebOS based tablet, then they were going to make one more run, then they announced that they don't have any but a limited supply "may" be available through retailers. I'm quite sure I don't want any new HP products at this point. This company looks to be in serious trouble.

by lugifer
on ‎10-29-2011 09:26 PM

hahaha. whitman cant be maligned. the b*tch did that to herself esp after her 150M failed effort to be gov of CA.

by lugifer
on ‎10-29-2011 09:32 PM

hey guys,

 

the gods of profit have spoken and the say unequivocally and you have to take their holier than thou word for it: HP IS IMPERVIOUS TO BAD PR, and MEG WHItTMAN IS THE BEST CEO EVAH.

 

 

by ggold7211
on ‎10-29-2011 10:29 PM

This is stupidity personified!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is dumbest post ever!

 

--------------------------------------------------------------------

 

"I am all for it.

Just got an email from HP saying there will not be anymore available. I have wasted countless time checking back and fourth with HP regarding the touchpad inventory. I very upset that they didn't follow through with what they said they were doing. I have now lost my chance of getting one because after the fire sale I checked around for one then HP promised more so I decided to wait on HP to get one. And i guess not now. Thanks a lot HP for the lies...I will never trust this company again. I'm going to refer this to a few lawfirms and try to get a CLASSACTION started for those of us who signed up to be notified when the new inventory would be available."

 

by touchpadordie
on ‎10-29-2011 10:38 PM

@ggoldl - Yeah, thought the same thing when I read about a class action lawsuit.  Just when I thought this blog couldn't provide any more laughs ... Smiley Happy

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