UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by lqbweb
‎10-04-2011 03:08 PM - edited ‎10-04-2011 03:21 PM

This is ridiculous. You HP don't know how to gain a trustful and distinguished mark.... In terms of tablets YOU ARE DEAD, no matter what you release in a future... You simply don't have such howto and name as Samsung with Galaxy, Apple in all (and I'm not fan of apple), Acer in powerful for the price, Asus in EEEPC... does. You, what do you have for domestic lines? Pavilion? Let me laugh... I have recommended your Pavilion to 3 already clients and never never I will do it again...

 

You cannot release something at 400$, then drop it to 99$ and then raise it to 200$ again... What is that? An auction or what? There are different strategies and techniques to price something, but I've never studied that one...

 

You go on one way (Webos), because it's not working or you have another plans (who knows) you change drastically your strategies, and now you look like you're haggling for a few bucks. A ship without rudder...

by ipad
on ‎10-04-2011 03:16 PM

I see the blog is trending from the ignorant asking to be put on a notification list to the cry babies jumping on the HP bashing bandwagon.

 

 

by pap
on ‎10-04-2011 03:25 PM

So, ipad, you think HP handled this well?  They had a chance to create some goodwill here, and instead helped cement their image as the gang that can't shoot straight.

by ipad
on ‎10-04-2011 03:40 PM

No, I think people are jumping to conclusions.  On what basis are people claiming that no one is getting Touchpads for $99?  That employees are getting them?  People are getting their SMB orders fulfilled.  I received a 32GB before the employee offer and a 16GB arrives tomorrow after the employee offer was closed.  Why didn't HP pull the 16GB from me and give it to an employee especially since I already received the 32GB?  Why do I get two when there are so few around?  Because they are filling the orders as they originally stated in August.  People are just too impatient to wait until the end of October.

 

Then, I hear about the price increase.  Does anyone know for a fact that HP actually fulfilled an order on HP Home and Home Office for a Touchpad for $219?  I heard all the orders were cancelled due to a mistake.  Probably crappy web programming.  Not surprising if you are familiar with offshore programmers.

 

Most of the crying is from those who missed the boat and expect a handout.  I especially like the ones that trash HP and in the same sentence demand a $99 Touchpad.

 

So, do I think HP handled this well?  In my case, how can I complain.  They did exactly what they stated and they came through.  Did HP promise or guarantee for a fact that the public would have one?  When I read the blog, I don't read that.  I read it as maybe or hopefully or we are trying, etc.  The only guarantee is they fulfill the SMB orders over the first weekend.  For that, they followed through.

 

By the way, just because you have an SMB order doesn't mean it's a "good" order.  If the order didn't go through correctly, it won't get fulfilled.

by ipad
on ‎10-04-2011 03:49 PM

The bottom line is I don't see how HP "owes" anything to the public.  They're a business, not a charity.

 

I also can't understand how someone reads this on the blog...

 

"We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone."

 

...and somehow misinterprets that to mean it's a guarantee that the public will get some.  Well, actually, I do understand.  I don't have the answer to that.  You can't fix stupid.

 

 

 

 

 

by lqbweb
on ‎10-04-2011 04:02 PM

ipad we are  selfish thats very primitive point.... said that, would you think the same if you wouldnt get yours? because if not, that's called hypocrisy

by hanil405
on ‎10-04-2011 04:11 PM

@Iqweb: I agree.

 

IPAD is so smart everyone else is trash and if they can not speak english then they are dumb. IPAD speaks endless languages and so smart that he has nothing to do just to share his wisdom with us especially that he got his touchpad.

 

Thanks god for creating IPAD for us.

Ave

by jafromnj32
on ‎10-04-2011 04:37 PM

You owe us at the very least an update after all this blog was last edited a month ago

by jafromnj32
on ‎10-04-2011 04:44 PM

Ipad, what is your point in following this blog? You got your touchpad & we all know you have an ipad so I don't get it. Companies owe the public truthfulness & fair business practices, there are laws that enforce this. Just because you are willing to tolerate bad business practices doesn't mean the rest of us have to or will. Please stop speaking for everybody. 

by jafromnj32
on ‎10-04-2011 04:56 PM

This is from Monday, see no mention here for people following this blog wanting to buy one. Price is what they are going for @ Ebay

 

UPDATE: The 32GB TouchPad has returned to stock (for how long, we don't know), with the above discussed price tag of $249.99. Go get 'em while they're hot!

Very early this morning, the HP direct sales Web site put up the 32 GB TouchPad for sale for a short time. This was notable for a few reasons. First, it was not announced by HP's @Paul_for_HP or @BrynaAtHP, the two HPers who have said they will let folks know when (and if) the restocked TouchPad firesale begins. Second, it was not at the long-standing $150 firesale price; instead, HP offered (and apparently sold) the 32 GB TouchPad by itself, not in any accessory bundle, for $249.99 (a $100 rise).

While this could have been some kind of glitch in the site, we are wondering whether it was in fact a kind of trial balloon to test the market for a higher-priced TouchPad. Perhaps the new CEO, as part of her effort to "explore options to optimize the value of webOS software," is also exploring whether HP could go back into the webOShardware business at a pricepoint that, if not hugely profitable, would at least largely cover costs and further grow the market for that valuable webOS software. It could, though, just be a test of whether the 100,000-200,000 new TouchPads being builtcould be successfully sold at the higher pricepoint.

Either way, we're always in favor of more TouchPads coming to market, especially from HP itself. It can only help boost the effort to save our platform.

by pap
on ‎10-04-2011 04:58 PM

My point is that HP managed expectations regarding the additional production poorly.  Once they acquired more units, they should have dealt only with people already in the system:  Fill remaining open orders, give their employees a shot, and inform anyone who got on "the list" before it closed.  Only then should they have announced that remaining units, if there were any, would be available.  No following a "status" blog that's never updated or interminable, irrelevant tweets.

 

For the record, I didn't hear about the fire sale until it was too late, and no I don't believe that HP owes me anything.    

by jafromnj32
on ‎10-04-2011 04:59 PM

This is a good sign, if they sell well we may see a Touchpad 2 however doubt we will see firesale prices ever again with this new development, well maybe if they go forward with Touchpad 2 @ it's release maybe just maybe they will firesale touchpad 1

by aw
on ‎10-04-2011 05:07 PM

I  think it is a shame that guys want to up the price of the touchpad. We the customers have been waiting for the touchpad for the longest to find out you want more money. That's not fair, or right. All, the other customers got it for the sale price, and so should we. This should have been told to us weeks ago, so we could have saved more money. Also, why would you have a two day sale for your employees last week for the touchpad, we have been waiting. Wow, no love for the customers. We, are thankful that your making more,customers should come before your employees.

 

by touchpadordie
on ‎10-04-2011 05:29 PM

Let the piling on begin!

 

Yes, HP has been pretty crappy about letting people know what was going on.

 

Not one person has, as of yet, posted that they successfully bought a touchpad from HP at the new higher prices.  So, did they actually raise the price or not?  I don't know and I don't imagine anyone else knows for sure.  By now, we should have gotten used to the sound of crickets while waiting for a response from HP about what happened with the website.

 

Will there be more touchpads?  If the twitter wizard Bryna is being kept clueless, then I don't think anyone on this board is going to have better information.

 

Is it unfair to offer the available units to the employees?  Not at all.  In fact, if I were an employee I'd be ticked if my employer didn't do that.  From several people I know who work for HP, it hasn't been that good of an employer for about the past 5 years.  So, it would be a rare perk for them.  The problem is, HP isn't being transparent in how they are approaching the situation. 

 

Do I have a touchpad -no.

Do I really need one -no.

Would I take one at the $99 price - sure, It would be neat. 

Will I make any other future purchases from HP - no, I highly doubt it.  They've been jerks.  Not that they care, they're trying to change their business to more of a software/services model.

 

After it's all said and done, my dogs will still **bleep** in the backyard and I'll still have to pick it up.  I guess if HP could solve that problem, then I would consider it life changing.  The touchpad does not fall into that category.

by touchpadordie
on ‎10-04-2011 05:33 PM

Wow I've been bleeped!  Sweet, I didn't know thatpoop would trigger the filter.

by jafromnj32
on ‎10-04-2011 05:58 PM

I see no need to buy these at the new price even if they become available again on HP. Let them drive the Ebay prices down, there are plenty there & probably plenty more to come after the employee sale

by rockus_123
‎10-04-2011 06:15 PM - edited ‎10-04-2011 06:20 PM

I know a lot of you are angry, frustrated.  But if you finally get hold of this Touchpad, especially the first time, all the anger, all the frustration, all the waiting, all the time refreshing pages and visiting forums somehow disappear.  It's a gorgeous device.  I found out today that even though it's not in the Touchpad advertised spec, it is made of gorilla glass.

by ipad
on ‎10-04-2011 07:07 PM

lqbweb, you said, "would you think the same if you wouldnt get yours? because if not, that's called hypocrisy."


Simply because you and others act that way is not an automatic that others act the same way.  It's not like HP took money out of your pocket.  It's a freaking tablet for crying out loud.  You'd think someone stole something from your house.  I could give a rat's behind if I got one of the Touchpads.  They are not even for me, but for family members.  I already have an iPad.  


hanil405 - finally someone that make sense!  ;-)


jafromnj32, you said, "Ipad, what is your point in following this blog?" 


To offer good information to those who had SMB orders in August and that HP is fulfilling them.  I shared the communications HP sent me as my orders were getting processed.  That's what the blog was originally for.  It was not intended for cry babies pointing their finger at everyone else except themselves that they missed the opportunity.  What about you?  What is your point in following the blog?  All I've heard from you is how you've been victimized by HP and they should pay.  Give me a break.  What are you doing here?  Do you have an order?  What the heck is everyone who doesn't have an order doing here besides bashing HP?  You'd think there was a blackout and everyone is pissed off because everything was already stolen by someone else.

 

Hey look.  I get it.  These blogs usually attract the disgruntled, dissatisfied and unhappy.  The thousands of people whose orders are being fulfilled as we speak are not thinking let me come here and thank HP.  It is what it is.

by jafromnj32
on ‎10-04-2011 07:29 PM

Ipad, get your facts straight show me in any of my posts where i said i have been victimized & HP should pay, not your interpretation of my words, you can't becauase it was never said. No I do not have an order I was not fortunate enough & found out to late, my bad. I came to this blog due to articles reporting the info on this blog & info from HP's Twitter in hopes of getting a Touchpad, notice I said hope, hope that was based on the above. You are correct very few people take the time to respond about something being done properly, not me, I call companies to complain about a product but I also call just as often if I like a product..

by Fishturbomax
on ‎10-04-2011 08:20 PM
I would like to be notified of the next batch of touchpads but can't find where to get on the list! Can you please add me or let me know where to add myself? My name is cody and my email is fishturbo@gmail.com. Thank you very very much!
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