UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance


At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.


Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  


I finally have some solid news to share about TouchPad availability.


Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.


Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.


Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.


Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.


Updated TouchPad Availability & Pricing…


Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.


Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.


Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.


Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.


Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.


Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.


Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.


Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.


Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.


Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.


Information about Online Orders…


Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.


Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.


Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.


Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.


Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 


Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance


Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 


If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.


Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.


More Information about Online Orders from HP’s Home & Home Office store…


Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:


  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.


Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.


More Information about Online Orders from HP’s Small & Medium Business store…


Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.


Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.


If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.


You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.


Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.


There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.



Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.



by slieb
on ‎09-30-2011 02:48 PM

I just got an email with a tracking number! I ordered a 16Gb TouchPad around 4PM on August 20th. 

by ggold7211
on ‎09-30-2011 03:01 PM

What does this mean????????????????????


" I actually secretary in love with touchpad"

Is he having relations with his secretary?



who is this mook??

by ggold7211
on ‎09-30-2011 03:04 PM

What a website?

What a country?

I just received my touchpads!!!


16 units of the 16GB

32 units of the 32GB



Any takers?

Send email to Ipad he will forward to me.

I am in the slammer with Madoff in North Carolina!

by powerhungry2
on ‎09-30-2011 03:31 PM

I must get on the list.  My life depends on it.  You see, my liver is failing and the doc says I only have about a month to get a transplant before it’s too late.  No, wait.  That’s a different list . . .

by powerhungry2
on ‎09-30-2011 03:33 PM

A priest, a rabbi and Meg Whitman walk into a bar.  The priest turns to Meg Whitman and asks to get on the Touchpad list. 


That’s it.  That’s the whole joke.

by finalgravity
‎09-30-2011 03:38 PM - edited ‎09-30-2011 03:49 PM

Just received this email from HP so it looks like they are on the way.


Ordered a 16G on 8/20/2011






Thank you for your continued interest in webOS and the HP TouchPad.  Good news - your order 305XXXXX should ship out within the next 2 weeks with free ground shipping.  You will receive a shipping notification with a tracking number once your order has actually shipped.  Remember, at the significantly reduced price, the HP TouchPad does not qualify for our standard 30 day return policy and is not returnable. 


Now that your TouchPad is on its way, check out the latest accessories for your new HP TouchPad* at REDUCED prices.  There is a limited supply, so click here to shop now.


If you used a credit card for your purchase:  Please check the expiration date of the card used for your TouchPad purchase.  If it is set to expire within the next week, you will need to contact HP immediately to update the expiration or provide a new card number.  You can call 1-800-888-0292, option 3 to speak to an SMB representative or you can send an email to TouchPadCancel@hp.com with the subject line “CREDIT CARD CALL-BACK.”  Please provide the name on the order, the HP order number and a phone number where you can be reached, and a Customer Service Representative will call you back to update the credit card information.  Also note that the credit card used for the purchase will be charged at the time of shipment.


Thank you for your continued patience.  We are pleased that we will be able to fulfill your order and look forward to you joining the exciting community of webOS!




Your HP Small and Medium Business Team




*New accessory orders will ship separately from your TouchPad order.

by powerhungry2
on ‎09-30-2011 03:58 PM

Want to hear a really good joke?  How many overpriced Touchpads will the vultures on eBay and Amazon get stuck with once the Kindle Fire comes out.  Makes me feel warm inside just thinking about it.

by rockus_123
on ‎09-30-2011 06:03 PM



My order number is from OnSale through Amazon.


It must be noted that you get a lifetime of 50GB cloud space.  And you can also give all your co-workers 50B of cloud storage space each.  But when if you give it to your coworkers, there's a downside:  you have to use your work email.


by rockus_123
‎09-30-2011 06:15 PM - edited ‎09-30-2011 06:22 PM

The cloud storage is:


Account type: Personal

Storage (used/total): 0B / 50.0GB 0% usedBandwidth used: 0B of 10.0GB

Max file size: 100 MB — Upload files up to 2GB


I think in the future, all kinds of stuff will be in the cloud, business mixed with pleasure.  You can store photos or porn, business documents or illegal work permits, movies or al-quaeda videos .  And once we are able to digitalize the smell of perfume or the smell of a place where you visit, you can store the whole experience - sound, sights, smell.

by hanil405
on ‎09-30-2011 09:17 PM

Just ordered a Kindle Fire cheaper available and Amazon stands behind its product. Bye HP

by ipad
on ‎09-30-2011 10:58 PM

With the possibility of so many new customers, let's compare the type of customer that buys a Touchpad to the customer that buys an iPad.

An iPad customer can afford to pay $499 for a tablet.

A Touchpad customer wishes death and destruction to anyone selling Touchpads for $250 (half the price of an iPad) on ebay.  They will scream bloody murder or cry like a baby until HP gives them a Touchpad for $99, because they deserve it.

An iPad customer can read.

A Touchpad customer can't read as they still ask to be put on the notification list even though it's closed.  Watch.  Some genius will ask to be put on the list after this post.

An iPad customer can write.

Have you read some of the gibberish in this blog by the Touchpad customers?

An iPad customer can speak English.

See above.

An iPad customer watches "Conspiracy Theory" and knows it's just a movie.

A Touchpad customer watches "Conspiracy Theory" and thinks everyone, including Mel Gibson, is trying to prevent them from getting a Touchpad.

An iPad customer goes to the manufacturer's store to buy his tablet.

A Touchpad customer sits home in his spiderman shorts hitting F5 every two seconds waiting for the HP site to say, "in stock".


An iPad customer feels sorry for the Touchpad customer.

A Touchpad customer really, really hates the iPad customer.

An iPad customer would give the Touchpad customer a Touchpad just to stop him from crying like a baby.

A Touchpad customer would steal the iPad from the iPad customer, sell it, and try to buy five Touchpads.

An iPad customer will laugh at this post.

A Touchpad customer wants to know the name of the iPad customer who will give him a Touchpad.

by TimonC
‎10-01-2011 03:38 AM - edited ‎10-01-2011 03:48 AM

I'd like to purchase 2 Touchpads with 32GB please sign me up for it.



by danymaus19
on ‎10-01-2011 05:29 AM

ipad if i cry enough will you give me a free ipad.  I'll take it and not sell it.  I promise.  You crack me up.  First good laugh for the day.  Thanks.

by rockus_123
‎10-01-2011 06:56 AM - edited ‎10-01-2011 06:59 AM

This is from an article on Touchpad today, giving the outside view of the inside:


The debacle caused by cheap HP TouchPad sale continues.   Employees at HP,  instead of working, yesterday,  spent most of the day trying to buy TouchPads to no avail due to a technical glitch.  Today, they will try to buy the $99 and $149 9.7" tablets again,  depleting stock.


An HP employee wrote us telling us that work productivity was way down yesterday at HP due to employees trying until 3:00pm to buy HP TouchPads (see his story at the end of this).


HP employees received an email today asking them not to call the call center but to keep trying the special websale link and refreshing the cache.  If employees get through to the order process but fail  to get a confirmation page, they are requested not to hit the submit button again.  The order was most likely received and can be verified on the order status page.  The issues were technical.


Therefore HP employees will continue to use HP time to buy TouchPads while the bargain-hunting masses hope that there are some left for them.   The email noted "at present the rate of TouchPad supply will not last for long."


And on a separate WebOS news today, Meg Whitman, HP new CEO, will make only $1 salary.  Is she still a politician or what?

by izzybee
‎10-01-2011 07:10 AM - edited ‎10-01-2011 07:11 AM

I have been following a tracking status alert on the Touchpad @ NowInStock and today it shows preorder at HP Home.  $399.99 16GB. $449.99 32 GB ????????????????????????????????

by rbschneider1
on ‎10-01-2011 07:36 AM

HP looking to sell webOS, Amazon looking to buy?




Meg Whitman's salary as HP's new CEO:


"It’s not uncommon for a Silicon Valley executive to receive a token salary of one dollar. Former Apple CEO Steve Jobs did it for fourteen years, as have Google Co-Founders Larry Page and Sergei Brin and Google Chairman Eric Schmidt. Of course, they’re not actually working for $1.00 a year – there’s always a massive package of benefits ranging from stock options to use of the company jet(s) to multi-million guaranteed bonuses.

The idea is to directly tie the executive’s performance to their compensation, thus encouraging them to work harder to make the company more valuable and have more money all so they can take home more cash at the end of the day. New HP CEO Meg Whitman has signed a similar deal, taking home a $1.00 paycheck every year (suitable for framing or wrapping fish) with hefty stock options and bonuses available.

Whitman has the option to purchase up to 1.9 million discounted shares of HP stock over the next eight years, though those shares will only be made available if HP’s stock value stock value increases considerably (see how the whole performance = profit = compensation thing works?).

Additionally, Whitman will get a minimum annual bonus of $2.4 million, with board-approved increases above that depending on HP’s cash flow. And there’s her hypothetical severance package: 1.5 times her base annual pay (so, $1.50) plus her average bonus over the past three years (so, a minimum of $3,600,001.50). Obviously we’re hoping it doesn’t come to that, because we don’t have the time to get to know yet another HP CEO."

by ipad
on ‎10-01-2011 09:23 AM

If I worked for HP and was in charge of the web page for Touchpads, I would deliberately change the status to "In Stock" for a few seconds and then back to "Out of Stock" just to see how many pathetic people spam this site as well as every other site looking for sympathy because they just missed out on buying a Touchpad.


Hey, wait a minute.  Maybe someone at HP is actually doing that.

by r_montes
on ‎10-01-2011 06:46 PM

i am only posting because i want a touchpad for cheap....just like everone else

by Margo
on ‎10-01-2011 07:57 PM

Is there any updates on when we can expect the Touchpads arrival back in stock????


Thank You

by berkserk
on ‎10-01-2011 08:48 PM

how do i get notification email from HP? I don't see any notify me button at at www.hp.com/go/touchpad-availability.

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