UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by annoyedconsumer
on ‎10-13-2011 09:55 AM

I was on the list to be notified...as was my wife...and my father.  None of us received an email.  Thanks HP, you just screwed yourself not only out of our personal business, but the potential to fulfill the upcoming business needs of my company.  Minus 350 PCs and 32 business class printers for you.   No wonder your stock is where it is. 

by jferry2
on ‎10-13-2011 10:05 AM

Have there been any emails sent out since the original "here's a coupon" email?

by ggold7211
on ‎10-13-2011 10:07 AM
Spoiler
 

Mr. annoyed,

We are all impressed with your threats.

Your blowing smoke or weed!

 

 

________________________________

by guppy
on ‎10-13-2011 10:32 AM

For those who are just joining us on this blog, the notification list has stopped accepting new additions so if you haven't joined yet, sorry.  This blog's last update was about a month ago so it would be wiser to follow Mark's or Brynaa's Twitter for updates on upcoming TPs.  I would suggest Brynaas' because she regulary updates hers. (@BrynaatHP)

 

For those of you just looking for a decent tablet, look into the Amazon Fire.  It is smaller and has less features than a TP or an ipad but it is only $200.  It has what most people need in a tablet: book reader, videos, music, games, and web browsing.

 

@TheBadSeed

 

Actually the cost for the production of a TouchPad is slightly above $300, around $306 for a 16 gb, courtesy of the research firm iSuppli who did a breakdown analysis of the matrerials that make up a touchpad.

 

That is why the TP is considered a marketing disaster, because HP is losing about $200 per a unit after the firesale. 

 

Discontinuing the TP was the right move for HP, they tried to do price cuts before to try to make up for their losses by cutting prices down to $300 but units were still building up dust on store shelves.

 

They would only continue the TP line if the product was bringing in a profit which to say is if they can sale the TP for around $450 to $500, but it's quite obvious that many will not buy a TP when it costs the same as an ipad.

 

by ggold7211
on ‎10-13-2011 10:37 AM

The RIM Playbook goes for $299.00.

Better that a kindle

by guppy
on ‎10-13-2011 10:38 AM

@annoyedconsumer

Just to let you know, everyone has not recieved an email other than the coupon deal in early September.  So you are not alone.

 

@ggold7211

I luv your comments, they're one of the reasons I still go to this site because they make me tickle inside.

The other reason is that I love reading the sob stories people come up with just to get a $100 tablet, is that how much your dignity is worth?  $100?

by guppy
‎10-13-2011 10:47 AM - edited ‎10-13-2011 10:56 AM

Yes the RIM Playbook is also another nice tablet, it has alot more features than the fire, like faster processor and a camra for video conferencing just to name a few.  I have a friend who owns one and which I tried and it was very nice.  If I didn't already own an ipad and come to luv it, I would probably go with this tablet or the other cheap Android tablets.

 

There are actually alot of other tablet that go for around $300, but I find that most people's limit on a tablet is around $200-$250.

 

If any are interested, you can get a no brand generic android tablet from China for about $50.  I got one with free shipping, and it is pretty decent.  You can't expect much for $50 but it has a front-facing camra, can play videos, music and games and even web browse though it is slow.  Mine came with a free game "Angry Birds".

 

I must first clarify this tablet is slow and has a shorter batttery life of about 4 hours.  It also only has a 2gb hd, but you can add a microsd card for more memory.  Beware I heard that some people receive DOA tablets and that Chinese support is lacking therefore make sure you buy from a decent seller.

 

If interested, just look up Chinese wholesaler and look for android tablet, make sure you check the seller's feedback like you would on ebay.

 

Remember the #1 rule of buying:  "You get what you pay for."

by Soyrunner
on ‎10-13-2011 11:01 AM

So, the cheap Touchpad thing was something like a hidden attribute severence opportunity?  It would explain reverting the Touchpad price page to $499 from $99 - providing opportunity while rolling heads!

by annoyedconsumer
on ‎10-13-2011 11:10 AM

@ggold7211:

I think pretty much everyone on this thread would concur that you're an imbecile. 

Those were not threats, nor were they meant to impress.  They were simply statements of fact.

 

@guppy:

Thanks for the info - I guess the few on this thread that claimed to have received notice and purchased were simply doing so for kicks...It's amazing how much free time some people have on their hands.  Here's hoping that these things come in sometime before they're obsolete. 

 

by guppy
on ‎10-13-2011 11:17 AM

@Soyrunner

 

No I wouldn't say it was a hidden attribute severence opportunity, Hp anounced a few days before the filesale that it would be saling it for $99.

 

As for the reverting of the price to $499 from $99, I believe that was a mistake on the IT department that handles the website.  There is no way that HP will resale their last batch for that much when it was clear before that nobody was buying.

 

My best guess is that if there are anymore TPs left after backorders, saleing to employees, and saleing to people on the notification list, the price will range from the firesale price of $99 up to $250 maybe $300.

 

I own a TP and I would say that it is good enough to be worth up to around $200, any higher and it would be better to look for another tablet that is still on the market and that is still supported.

 

by guppy
on ‎10-13-2011 11:25 AM

@annoyedconsumer

 

No problem, am happy to help.  There are many rumor circulating around the web about the touchpad.  Many of these are to try to dissuade people from further searching for a TP, so that the ones that started the rumors can get their hands on one.  The best thing to do is to regularly check Brynaa's Twitter or call HP.  If they do have TPs for sale, I would expect it to be sold around the end of October.  If you haven't heard any news by mid-November, I would give up and search for another tablet.

by Soyrunner
on ‎10-13-2011 12:46 PM

@guppy

 

That HP changed the price on the page viewed by non-employees upwards would have made the Touchpad more tempting to employees with the likely result more TPs were sold in house than otherwise.  It also argues for higher bids on Ebay.

by guppy
on ‎10-13-2011 02:16 PM

@Soyrunner

That's possible, it is also possible that they put it up on the website just to do a price check to see how many people would buy it.

 

Some commentors commented that HP put the TPs earlier this week at around $250 and took it off in like an hour.

The people that tried to purchase received an e-mail stating that they were sold out.

 

It's likely, in my opinion, that HP is trying to play around with the pricing to see the highest amount of money they can make while still being able to sell out the last batch.

by Soyrunner
on ‎10-13-2011 02:21 PM

I imagine Asian Android tablet sales took a hit while this $99 Touchpad yet has promise.

 

by helloworld1979
on ‎10-13-2011 02:22 PM

If we really think about all of this, what kind of company states that they will make an item available though refuses to give a date of when it will be available. It is enough to make you want to switch companies just for spite! Sometimes it is worth the extra $$$ to get a company who actually cares for its costomers!

by helloworld1979
on ‎10-13-2011 02:22 PM

How long do we wait before searching for another product?

by Soyrunner
on ‎10-13-2011 03:44 PM

Can't wait to get my Touchpad and see how this plays:

 

http://www.youtube.com/watch?v=_aWFaZgwerY

 

 

by ggold7211
on ‎10-13-2011 03:49 PM

Annoyed Customer,

You speak for yourself you have no impact on corporate purchases!

Bollocks to you  your a phony poser!

by annoyedconsumer
on ‎10-13-2011 04:32 PM

@ggold7211:

Glad I get such a rise out of you.  I have no impact on corporate purchases...oh, except the corporation of which I own 20%.  Thanks for your input though...=)

by ggold7211
on ‎10-13-2011 04:33 PM

No one believes your bull**bleep**!

 

"Thanks HP, you just screwed yourself not only out of our personal business, but the potential to fulfill the upcoming business needs of my company.  Minus 350 PCs and 32 business class printers for you.   No wonder your stock is where it is. "

Search The Next Bench
Showing results for 
Search instead for 
Do you mean 
About the Author
Labels