UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance


At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.


Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  


I finally have some solid news to share about TouchPad availability.


Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.


Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.


Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.


Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.


Updated TouchPad Availability & Pricing…


Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.


Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.


Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.


Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.


Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.


Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.


Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.


Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.


Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.


Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.


Information about Online Orders…


Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.


Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.


Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.


Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.


Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 


Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance


Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 


If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.


Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.


More Information about Online Orders from HP’s Home & Home Office store…


Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:


  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.


Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.


More Information about Online Orders from HP’s Small & Medium Business store…


Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.


Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.


If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.


You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.


Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.


There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.



Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.



by ggold7211
on ‎10-29-2011 10:38 PM

This is such a sad story!

Your hubbie should flip burgers and you should get off welfare!


"I am so disappointed that there will not be any of the reduced price HP Touchpads available.  As many others have said,  I have been a loyal customer for many years.  I have 3 kids, two in college that do not have computers.  My husband lost his job so it isn't possible to spend much.  I  told them that I had a surprise coming, hopefully by October.  I thought that since I tried to purchase from the hp direct website and because I called to reserve 3 touchpads, that surely I would get a chance to buy.  I am actually quite sad.  HP has always been my first choice in computer and printers, but now I feel betrayed.  I think existing customers should have been offered the tablets at the reduced price first.  It would have been a very decent thing to do and a smart way to keep customers."




by philBQ
on ‎10-29-2011 11:09 PM
No, Moran!
by danieldec13
on ‎10-30-2011 01:39 AM

i bought the hp touchpad 16gb when best buy was handing out tickets for them and i was the first in line... i waited 10 hours outside the winchester store in memphis tn.  I recently bought a iPhone 4s and now i want an ipad so i can use icloud with my mac and iphone and hopefully soon my ipad.  So i am trying to sell the touchpad i bought to someone that really wants one for a good reason.  I am not looking to make any profit off of it and am trying to sell it to someone who deserves it for the fair price without buying a laptop in order to get it.  Im asking $110.00 (retail plus tax for TN) and the buyer pays for shipping.  I have the original box and everyting that came with the touchpad, plus I did buy a case that fits it off of ebay for like $15 but im not looking to recover that.  So price is $110 plus shipping (usps has the best flat rate w/insurance)  I could put it on ebay or craigslist but those people arent hardcore enough to want one and the people who actually read this blog, i believe, are.  email me at danieldecurtins@yahoo.com and I will email the first person back with my phone number so they can call me and we can talk person to person so we know eachother isnt someone from nigeria or some crap like that.  Thanks!!! hope to see emails soon.  Oh and please dont email me days after this is posted because im sure it will no longer be available and  that is actually my personal email I use daily.  Smiley Happy

by danieldec13
on ‎10-30-2011 02:41 AM

regaurding my previous comment the touchpad has been sold.  Thanks Jason. 

by vinscuzzy
on ‎10-30-2011 02:50 AM

Thank you Daniel. I will put it to good use, and thanks again for the great price!! Pleasure talking to you...

by wtf-seriously
on ‎10-30-2011 05:22 AM

Daniel, hopefully none of the wheelchair bound, army veteran, unemployed single mothers with 3 kids in college and no computer in desperate need of a $99 tablets for christmas gifts won't try to sue you too because they missed out again!  LOLZ!

by guyiniowa
on ‎10-30-2011 10:14 AM

Well, it's been an interesting ride. Now we have people advocating everything from boycotting HP to taking them to court. lol

I'm not advocating boycotting all HP products, but I think everyone needs to carefully evaluate whether the Touchpad is worth the money, even at $99.

Here's why:

1. The product has been discontinued. HP has promised to honor a warrantee for one year, and you can believe that if you want. A bigger question is how long will HP provide tech support for a product they no longer make? Down the road, who are you going to call when your Touchpad locks up, and there's no way to retrieve all the information you have stored on it?

2. The future of WebOs is still very much up in the air. HP would seem to have little or no motivation to continue development, since they are concentrating on marketing a Windows tablet. In fact, they might see WebOs as an unwelcome competitor if it is running on other devices. If another company purchases WebOs, what are the chances future versions will run on the Touchpad? Either way, the probability of getting any more patches, upgrades, or new versions of WebOs seems remote.

3. One of the weak marketing points for the Touchpad has been lack of applications. True or not, I suspect there are very few programmers who will develop new apps for a discontinued product running a dead operating system. The apps that are available now are probably all that will ever be available for the Touchpad.

When consumers are shopping for a tech device, those are three important considerations... and the Touchpad fails miserably. No tech support, no OS upgrades or fixes, and a very limited, and stagnant pool of apps. Even devices that have all three of those attributes are quickly outdated in this day and age.

I'm not going to recommend any specific tablet, but if you're going to spend your money on one, get one that isn't already on it's deathbed. If your heart's still set on a Touchpad, I have a great mid-seventies 8-track tape player I'll let you have for cheap.

by AssWipe
on ‎10-30-2011 11:23 AM

where do I sign up to be put on HPs new "screw the patient customer" list? 

by PadtouchHP
on ‎10-30-2011 12:51 PM

You've fu@# with the wrong people HP. Strung us on for months thinking there's more touchpads on the way with no update. See you motherfu@#$ in court.

by ggold7211
on ‎10-30-2011 12:58 PM

Boycott Wall Street.

Boycott HP.

Boycott tablets to include electronic and medicinal.

Boycott all Boycotts.


by test123
on ‎10-30-2011 03:09 PM

Virginia,  Meg Whitman is not Santa Claus!!!


She also did not handle this like a good politician so perhaps HP is the place for her.


They probably have the final run of Touchpads but will wait for Windows 8 so they can sell them at a better price.


Seems they have hitched their wagon to Windows 8 so odds are down the road there will be another fire sale.


Every second Microsoft operating system is a dog so if you agree that Windows 7 is pretty good then 8 will be that dog.


I beleive this is Microsoft's way of ensurig lots of full price upgrades every year or so.


Welsome to corporate America.



by ggold7211
on ‎10-30-2011 03:52 PM

Welsome to you test123!


What are you smoking these days?

by AssWipe
‎10-30-2011 04:23 PM - edited ‎10-30-2011 04:27 PM

Its pretty obvious what hes smoking and its extremely obvious what hes not reading........



you know the old saying........




"You can lead a potential customer to a blog but you can't make him read".

by touchpadordie
on ‎10-30-2011 05:08 PM

@ PadtouchHP:


I think you'd be better served filling that prescription for Thorazine - you've put it off too long.


"You've fu@# with the wrong people HP. Strung us on for months thinking there's more touchpads on the way with no update. See you motherfu@#$ in court.

by EBryant
on ‎10-30-2011 06:59 PM

HP said, "Those who signed up to be notified will also be kept current with emaii communications as requested."  I signed up to be notified the day after the big sale

but have yet to receive anything except ads for other products.  Is there and update?


Thank you,


by mark8915
on ‎10-30-2011 07:08 PM

Someone at home and office told me they would be available On the home and office website on Oct 31st. So................................ I guess they were lying to me? I didn't know they could do that.

by vocaloffense
‎10-30-2011 08:21 PM - edited ‎10-30-2011 08:23 PM

This is the e-mail I just got from HP stating that the Touchpad is officially out of stock with no more on the way.  This is the e-mail that all of those who had registered to be informed when more were available got, after 2 months of waiting:


"Dear Erik,

Making sure customers have a positive experience when they purchase our products is a priority for us. In some cases, limited inventory makes it challenging to fulfill all customer orders. As you signed up for updates on the HP TouchPad, we wanted you to know that we are officially out of stock. Some retailers will have some stock available, but our online inventory is depleted.

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.



While this will not affect my future decision to buy from HP (I only buy their printers which I beleive to be the best), it is dissapointing that they handled this in such a rediculous way.  It is obvious that there is confusion and/or stupidity at many levels in this company and hopefully Meg has the smarts to make sure this customer service and PR disaster does not happen again.  HP and Netflix tie for the dumbest company of the year award in my opinion...

by makusu
on ‎10-31-2011 01:17 AM

so we all waited for months and got nothing. i doubt they even made any new touchpad(s) for their loyal customer(s); it was just a joke to take advantage of us -  throwing advertisement about their other products at you. looks like i won the bet with my friends, that's how HP does their job - fake promises like the product. Lets save our breath and go to www.apple.com and get promising products; not going to even look back at HP new products anymore.


- 20 year HP customer


ps: buying a set of ink for your printers cost more than the printer alone, what a rip off.  but we buy them anyways. oh we are loyal customers! opps not anymore. HP - "we don't care"

by nepatriots
on ‎10-31-2011 06:12 AM

I had a talk with an HP employee last week and she told me that she got an internal email regarding the touchpad availability and most of those employees bought the touchpad.. this was more than a month ago, but after that "sold-out" notice. There is nothing wrong in employer giving first preference to employees, but atleast HP could have mentioned that in this website !!!, basically HP lied and screwed us all Smiley Sad(

by greedyeye
on ‎10-31-2011 06:45 AM

To all those fools who say they're loyal customers, theres no such thing as a loyal customer, if you buy from a company just for being loyal without looking at price/quality/functionality etc then youre a fool.


Face it, HP sold it all to their employees and then realised that they didnt have enough to sell to the public.


Also you cant blame them the volte-face is partly because of new leadership, Whitman says they're now back in the PC business , Apothekar said they werent so didnt care if he screwed customers over, now Whitman will have to steady the ship. Too late, I doubt anyone will buy serious products from this company again. Too fickle, very poor quality, no imagination, just run of the mill junk, expensive to boot.

They only reason people are this pissed is because they couldnt get the "deal" not the product, the product in itself was poor, but that juxtaposed with the deal the package became attractive. People will always be okay with bad quality , low price than bad quality + expensive.


Playbook is begging you to buy now theyre offering 1 free with every 2 you buy. 


If you really want quality buy an Ipad, if you can make do with an okay product with a better OS then buy Kindle Fire, if you want cheapest cheapo can get , there are quite a few Android tablets for 120$ or so from the Acers of the world.

Go get'em, just not from HP.


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