UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by darguardian1314
on ‎10-28-2011 03:19 PM

I think it was like that from the beginning. The original post had raised peoples hopes, having them check in constantly and follow on Twitter. The HP contacts on Twitter, Bryana and Mark, were just sick of the question and it showed in their posts. They never knew what was happening and I never got any info from them. (Nice people though.) The post did say any updates would be through them. It was time to come clean as Oct 31 approaches. Thanks anyways HP :-|

by namaste707
on ‎10-28-2011 03:19 PM

Actually I called HP when the fire sale started and spoke with a representative.  They said that they were not going to offer them via the web, but they would take reservations and will be able to fulfill them in the next month or so.  They said that the limit was 5 and it was guaranteed that I would get up to that many.  I requested four (32 G) for my family members - NOT EBAY.  I again asked if this was a sure thing or just a waiting list and they assured me that I had secured four and will get notification when available.  Had to give my e-mail, phone, etc.  My mom called a little later and was given the same deal and requested two.  So, HP, definitely did promise people things and did not deliver.  Making us wait around for two months to get this generic email is a slap in the face and not appreciated.  Oh well, only a few weeks til I get my Kindle Fire!

by sportyrider71
on ‎10-28-2011 03:23 PM

Well, I told you folks about this a long while ago. But you kept on hoping. Now does anybody want one for $200 or $300 or more from Amazon, eBay or Craigslist?

 

I didn't think so.

 

From now on make sure you check woot, deals.woot, fatwallet, slickdeals or any deal-a-day site EVERY day because there are still many hot deals out there.

 

Best of luck to all of you on your next hot deal.

 

--------------------------------------------------------------------

 

  Dear sportyrider71,

Making sure customers have a positive experience when they purchase our products is a priority for us. In some cases, limited inventory makes it challenging to fulfill all customer orders. As you signed up for updates on the HP TouchPad, we wanted you to know that we are officially out of stock. Some retailers will have some stock available, but our online inventory is depleted.

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.

Sincerely,
HP

You're receiving this communication because you have expressed interest in receiving notifications about HP TouchPad. To unsubscribe, please reply to this email.

We try hard to make sure all of the information in our email is correct, but sometimes mistakes do happen. HP TouchPad Notifications is not responsible for typographical errors.

10955 Tantau Avenue, MS4330, Cupertino, CA 95014

by jsietsema
on ‎10-28-2011 03:23 PM

Well looks like HP screwed us over, as in led us on. No more Touchpads period. Just got the email. So much for one last production run. Just made enough to fill orders that they already took money for. Well HP no more money from me. Why did you lead us all on? When the ink cartridges in my printer dry up, the printer goes. No more computers from you. Can't be trusted. You are not to be trusted. If you you were not going to offer more, why lead us all on. That's what has me upset. You led us all on. But I'm sure Meg doesn't give a you know what anyway. She's making plenty of money. But not from me, we're finshed.

by lordzeppelin
‎10-28-2011 03:27 PM - edited ‎10-28-2011 03:38 PM

@asswipe

" I recommend that if any of you still want a TP you need to go to CL or Ebay and get one BEFORE those sellers realize what happened and proceed to raise their prices.  I predict that within 3 to 5 days you won't be able to find one for under......say $350."

 

Seconded, just got one for cheap off ebay, act soon if you want one.

by MarsPolarLander
on ‎10-28-2011 03:28 PM

We were all suckers for believing HP when they said they were making another run of Touchpads.  I have watched my email box dilligently - like a FOOL.   So much for keeping promises - HP has LOST the PR campaign on this subject.  BOO - SHAME on HP.

by AKoul
on ‎10-28-2011 03:43 PM

Just got the email. Shame on HP. I am done with HP products.

HP will make money on TP by selling them as a bundle with laptops/desktops.

 

http://www.reuters.com/article/2011/10/28/idUS235543+28-Oct-2011+HUG20111028

 

by AssWipe
‎10-28-2011 03:49 PM - edited ‎10-28-2011 03:54 PM

LMAO I had a feeling this might happen.  Having  people buy other HP products just to get a cheap touchpad.  More underhanded BS from HP.  I wouldn't buy another HP product if my life depended upon it.  We should go Occupy HP headquarters...........

 

"Just got the email. Shame on HP. I am done with HP products.

HP will make money on TP by selling them as a bundle with laptops/desktops.

 

http://www.reuters.com/article/2011/10/28/idUS235543+28-Oct-2011+HUG20111028"

 

 

 

If you look around ebay you can pick up the dock for $35 w/ free shippiing and the original HP foldable case for $18 shipped.   Both great acessories.  The case is the best one I've seen tho not as cheap as some of the knock-off crap.  

 

I had a feeling HP might screw us over.  Once I got mine cheap I didn't bother checking here everyday.  It was worth the xtra $40 I paid over the firesale price for the 32gb just so I didn't have to be real concerned if HP will come thru for us or not.  

 

If you still want one act quickly.  There are still some available for about $240 w/ free shipping on ebay.  Don't forget about CL.  Some of those sellers are more in the dark about this whole deal.  But the sellers on ebay will all follow suit and raise their prices very quickly once they find out what happened.

 

BTW,  I love my 32gb touchpad

 

again.....good luck.

by hinthma
on ‎10-28-2011 03:58 PM

LOL...for a few dollars more IPAD

by guyiniowa
on ‎10-28-2011 04:18 PM

@lordzeppelin

 

I'm sorry if you took my post personally. My intent was to point out to people who might read posts similar to yours, take it as "gospel", and as a result, be set up for disappointment if the speculation in the post didn't come to pass that your speculation was only that, and no more valid than anyone else's ideas on what HP might do next. You were very clear that the scenario in your post was only your thoughts on the situation.

 

In fact, my post was a response to a couple of borikenwarrior's posts, one of which was similar to yours... and you're absolutely right... "snipe hunts" like this one from HP wouldn't be as much fun if we all couldn't express our opinions and speculate on how the hunt would turn out.

 

To answer your question about disappointing customers, I think HP should have been more up-front about the whole situation. Customers are going to be disappointed, but the goal should have been to keep the number of disappointed customers to a minimum. The whole goal of the fire-sale pricing was to get rid of their stock of a product they were discontinuing. Once their stock was gone, they should have sent the email where they made the offer of discounts on other HP products and left it at that. Stringing people along by not giving any clear answers about future availability and letting them think there was a future possibility to purchase a discontinued, out of stock product at the fire-sale price was probably the worst thing they could have done regarding customer feelings.

 

Oh, well, it's been fun and entertaining, right?

 

I do apologize if it seemed I was trying to dictate what couldn't or could be said on this blog. My only intent was to clarify for readers of the blog what we actually did and didn't know.

by touchpadordie
on ‎10-28-2011 04:59 PM

Wow. turns out  the people at HP were bigger**bleep**heads than I thought they would be.  Well, folks, its been fun.  Thanks for the laughs.

by touchpadordie
on ‎10-28-2011 05:19 PM

Oops - I must have used a swear word or two.  I guess I should have instead said that the folks at HP are a bunch of weasels.  Please excuse my faux pas.  At least it didn't take to months for my correction.

by AssWipe
‎10-28-2011 05:25 PM - edited ‎10-28-2011 05:35 PM

 

 

 

If you feel that HP went about this the wrong way go here  http://twitter.com/#!/brynaathp AND here http://twitter.com/#!/markathp

to voice your opinion.  They both really want to hear from you.  They love their customers and are looking forward to all the verbal abuse you can muster up for them.

 

 

 

 

 

........patiently waits for the next person to ask where they can find the list so they can sign up to be notified.....

by jin
on ‎10-28-2011 05:32 PM

had a feeling that this might happen so i got one on craigslist around the time they said "we'll let you know".

 

come on peeps, considering they're selling everything at a loss, you had to expect that fulfilling any promises to vultures (yes...VULTURES.  you and me both) wouldn't be tops on their priority list.

 

now the touchpad's pretty nice and i'm glad i got mine and i wouldn't give it up now...

 

BUT... i actually think the 7" form factor would be BETTER for the functions a device like this is supposed to perform.

 

TP is noticeably heavy and it really starts cramping you up when reclining on the couch with it.

 

if i were not to have scored one, i would definitely move on to kindle fire and consider it a good decision that ends up being more form factor friendly than the tp.

 

------------------------------------

 

in any case, what the tp flame out showed the world was that people really did want tablets... as long as they were affordable.  that word has gone out and sub $300 tablets are coming en masse - starting with a really excellent deal in amazon's kindle fire.  like netbooks, they'll start to be plentiful and cheap.

 

so don't despair.

 

so hit ebay, amazon or craigslist for tp if you still have to have one.

 

if not, just go with kindle fire or even nook color (or hold out for nook color 2 which should be announced early november).

 

good luck, and srsly, don't waste your time being angry over this.

by vinscuzzy
on ‎10-28-2011 05:41 PM

im just happy i can stop following bryna now and hearing about her dog, her obsession with 80s, geeks, halloween, hashtags and all the other crap that had NOTHING to do with hp, or touchpads. #huggzies. She had a personal twitter account she couldve said all that s$#t on. Im sorry for the rude comment, but dear god she was annoying.

by Vindog
on ‎10-28-2011 05:47 PM

Real classy HP, what a crock of sh*t.  HP sucks.  Why the lies?  Now just cross them out on your blog?  Who the hell is running your company?  Some idiot or what?  Effin ridiculous.

by decker
on ‎10-28-2011 05:49 PM
My neighbor works for HP and from day 1 he told me that e-mail from Mark whoever was BS!!!! They knew they weren't going to produce anymore and the company just was looking for a way to push new products on people!!!! Is this really a company you want to give your hard earned money to??? Really, the TP was only a hundred bucks but it's a piece of dog turd!!! Ya , it has a few good things but for an extra 200 ya can get an Amazon Fire, a company who stands behind it's products and also doesn't string you along for the sole purpose of cramming stupid e-mails down your throat about their crappy products!!!!!!! I was gonna slit my wrists if I had to look at one more tweet by @Bryna !!!!!!! So, MAKE SURE YOU UNSUBSCRIBE SO YOU STOP GETTING THEIR WORTHLESS E-MAILS!!!!
by decker
on ‎10-28-2011 05:52 PM
At VINSCUZZY , U ARE SOOOOOO RIGHT MAN, that girl is BOOOOOOOOOORINGGGGGGG!!!!!!!
by borikenwarrior
‎10-28-2011 06:52 PM - edited ‎10-28-2011 06:59 PM

I bought an HP laptop back around 2005 and later got the docking station for it. But for some reason, HP took the adapter that went from the docking station to my laptop out of the box. It was supposed to be in there but it was not. I find out that HP no longer included them in the box even though the box stated that it was in there. It took over nine months to get that part. In the mean time, I had purchased the internal hard drive for the docking station. But I could not use it because NO ADAPTER.

 

I finally get the adapter and a few months later, the hard drive goes to cr*p. Oh, guess what, it's OUT OF WARRANTY!!!! Should I have received the adapter in a decent amount of time, the drive would have gone down during the warranty. THANKS HP!!!!

 

Two years ago I buy another HP laptop. I later get an e-mail to upgrade the bios or whatever. The laptop goes to cr*p three months after the warranty expires. Total black screen. I find out that this is a problem with those laptops, that they overheat and that the part that sends the vidoe from the CPU to the screen burns out. Then I find out that the "UPDATE" I received, was to make the cooling fan run faster. Yep, it kept the part going up until and just after the warranty expired. I have had that brick in my room since Oct of 2010. I'm still paying for it from when I used the HP Home and Home Office credit card.

 

Now I have this Touchpad fiasco.

 

1) Notice how these weasels sent the e-mail out late on a Friday? They knew but just like politicians, they send the stuff out on Friday. Hey, just like when a company fires people, it's always on a Friday!

 

Hey, thanks, Meg!!!

 

2) News came out today that HP "WILL" continue the Touchpad but with Windows 8. Had the e-mail I received said something to the effect:

 

"We are sorry we screwed you by making you wait two months and having you receive allll those e-mails trying to sell you stuff. So, in order to keep you as a loyal customer, we will offer you the new Touchpad, when it comes out, at the same prices for the original Touchpad. This offer will be made to ONLY those people who we jerked around for the past two months.

 

Considering you could have gotten a Touchpad on Ebay for just a small amount over what you could have gotten it from us but we kept you from doing so, we are willing to do that just to keep you as a happy and loyal customer".

 

But NO! We placed our names on the notification list, we were told on the blog that more were coming and then we waited in the circle-jerk.

 

You know, with the problems I have had with HP, and now this, I think it's time to go somewhere else.

 

And HP (Meg) may think nothing of this. Hey, just a few thousand people got screwed. No big deal. Fine, keep thinking like that. Reality is that the trust between HP and it's customers has been lost not just by us, but by those who may consider doing business with HP in the future.

 

This situation is going to linger. Will HP compensate us for our wasted time? Yeah, right! "Here, take 20% off anything in our store valued $799 or above. Thanks but no thanks!

 

Last note:

 

HP has sent their remaining stock to stores such as Best Buy. Those Touchpads are to be sold at the $99 and $149 price tag to customers who buy another HP product at the same time. That's where our Touchpads went. To the very stores that were sending them back!

 

Yeah, you go HP!

 

Thanks, HP, for keeping us hanging for two months and for the LATE FRIDAY NIGHT SLAP IN THE FACE.

 

And to Meg... you can take one of those Touchpads and shove it clear up where the sun doesn't shine (no, not that hole, the one below your tail bone. I don't want it to go in THAT easily).

 

That's right, you have not only lost me as a customer but also as someone who will never again recommend your company.

 

By the way, my daughter absolutely loves the top of the line iPaq I got her for Christmas two years ago. I wanted to buy one myself using your HP Home and Home Office credit card, but you all seemed to forget to notify me that the card was dropped for purchases with your company. I only found that out when I tried to order an iPaq for myself.

 

HP sux!

 

-Koa-

www.borikenwarrior.com

 

P.S. This THIRD HP laptop that I am writing this on right now, the friggin' volume keys never worked on it. I got it with Vista and they did not work. I upgraded to Windows 7 and they still don't work. I have also had several keys pop off the unit which I had to put back on. And the speakers suck, very little volume (when I use the digital volume control in the windows bar. Remember, the volume keys do not work). Yes, Lucy, you have a lot of splainnin' to do.

by Thumper
on ‎10-28-2011 07:04 PM

Quite the about-face post. First they say they will have a new batch, now ....maybe....  Do these people know how to run a business at all?

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