UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by Ru
on ‎10-27-2011 02:43 PM

I would like to be notified if there are any Touchpad available. I signed up for email notification but I did not get an email that more Touchpads are going to be available on Monday. So what are the recent news about the touchpad? Are they going to be available on Monday or are not they going to be available before April 2012? Is it going te be worth to wait for the touchpad? 

by romanhovsepyan
on ‎10-27-2011 03:09 PM
Please, send me notification when HP touchpads will be available. Thanks!
by digibrowser
on ‎10-27-2011 03:28 PM

Please add me to the list to receive a TouchPad. Thank you

by AssWipe
‎10-27-2011 03:38 PM - edited ‎10-27-2011 03:41 PM

If you didn't get an update email about a month ago then you are definately not on the list.  The list is closed now.   There has been no update emails for over a month.  The poster that mentioned the touchpads will be available this monday at 9:00 am is just pulling everyones leg.   Also the poster that said they ran out of parts is full of it .  AND the poster that said they received one or more touchpads is also full of it.  Unless they already had one ordered by august 22.  Those people will get theirs.  HP is still processing those orders.  

 

In short...to know if you actually got on the list you would have recieved an email about a month ago with a special discount on other items that was good for 24 hours.  If you didn't get that email you will not get a touchpad......just forgetaboutit.   There has been no updates other than that email.  If and when the touchpads become available the people that actually got on the list will be notified again and have a chance to get theirs.  IF....and I really mean IF there are any left after the people that got the email notice have a chance to get theirs the general public will have a chance.  Surely there won't be any left for the general public. 

 

So you didn't get the email update a month ago?  Then go to ebay or craigslist and buy one because HP will be sold out.....if they already aren't sold out by now. 

 

.......and no.....you can't call HP and pitch a bitch about not getting your touchpad and they won't make an exception and send you one........especially with free overnite shipping. 

 

With that said......if you didn't get on the list that is now closed I highly recommend that you get one from ebay or CL before the sellers  find out that HP is totally sold out.  Once that happens the prices on ebay and CL are going to jump like crazy.  Buy it now from CL or ebay or lose big time. 

 

don't believe me??  Then wait and see what happens.

 

Good luck

 

 

by lomerson2
on ‎10-27-2011 04:00 PM

I would like to be notified as soon as new HP Touchpads are available with information about how to order one.  I can't find anyone taking pre-orders.

by AssWipe
on ‎10-27-2011 04:20 PM

apparently no one ever reads the posts before they decide to ask to be put on the imaginary list. 

 

 

Hey ppl!!  I just posted  the likely most accurate info as you can get on the status of the toughpad and someone goes ahead and asks to be put on the imaginary list AGAIN.  What the hell!?!

 

 

nevermind

by guyiniowa
on ‎10-27-2011 04:37 PM

Don't know if I'm right or not but I have to say this...

 

I don't think HP ever said that signing up for email notification would get you a special place in line for ordering a touchpad. As I remember it, the only thing being on "the list" entitles you to is an email notification about availability.  Don't be surprised when and if any more become available if you're in the same boat as everyone else... first come, first served.

 

If you're on the list, you may get a head start on everyone else... except that HP never said that the first word they release about availability would be to people on the list. If they announce it first on their website or through a press release or through twitter and send out emails to those on the list 5 minutes later, they will have done what they said they would do... notified you by email about availability.

 

I could be wrong, but being "on the list" may not be all that big a deal.

by Burnerbum
on ‎10-27-2011 05:08 PM

Please notify me if more HP Touchpads become available.  I have been searching everywhere but can't find one.

Thank you,

 

by kissthefog
on ‎10-27-2011 05:14 PM

still hopeful that the webOS will continue to be developed.  isn't it obvious that the popularity is simply restricted by the hardware cost?  if HP would use the discount, possibly for a limited time, as a marketing tool and gain some serious market share, more people would have the chance to experience webOS which would kick off eventual app development support.  If touch pad is price to compete with kindle fire, I’m sure plenty of people would choose touch pad.  HP better do it before Microsoft decides to employee the same idea to force its OS into the market.

 

by luelui
on ‎10-27-2011 06:36 PM

OK, A..wipe, and others you got me! It was a bit of a Halloween prank.. It's just unbelievable the people who continue to want to be OK, A..wipe, and others you got me! It was a bit of a Halloween prank.. It's just unbelievable the people who continue to want to be placed on the "notification list", ROFL. Yes the list has been closed since August!!! Watch how many NOOBS requests to be placed on the 'LIST' occur after this. PEOPLE THE LIST CLOSED BACK IN AUGUST!! HP HAS NOT UPDATED THIS SINCE SEPTEMBER!! Happy Halloween all!!!

 

by AssWipe
on ‎10-27-2011 07:12 PM

 I would like to be notified as soon as new HP Touchpads are available with information about how to order one.

by truemew
on ‎10-27-2011 07:43 PM

How do you sign up for the email notification?

by patiencehorton
on ‎10-27-2011 08:02 PM

Is there any chance we can still get TouchPads?  My daughter got one when the 2nd batch went on sale to employees only and now all her friends want one.  I have someone ask me every day if we can get them one.  She takes it everywhere with her.  Also, I'd like to order one for my son, but we were only allowed to order one.  We love it.

by dolphinlover2
on ‎10-27-2011 09:13 PM

Please notify me when a touchpad becomes available!

by borikenwarrior
‎10-27-2011 09:57 PM - edited ‎10-27-2011 09:58 PM

I received that one time e-mail. It wound up in my spam box but I got it before it was trashed. It's no longer considered SPAM. Whew!

 

I have been following this blog since I placed my name on the list and this is the impression I get regarding the distribution of the Touchpads.

 

The e-mail which was sent had a code specific to that particular e-mail. That's telling me they were testing out a system. Basically, those on the list will receive an e-mail with a code which can be used for x amount of time. Those will be given a choice of either a 16 or 32 Touchpad. One per code. No more, no less.

 

What I wish would happen is if they gave the option of purchasing one of each for a total of two but honestly, I do not see that happening. Wishfull thinking on my part.

 

After the code expiration, then they will know how many can be released to the general public.

 

Personally, I see them releasing those to specific markets such as Tiger Direct. This company managed to get hold of a btach several weeks after they were all sold out. Those sold out within minutes. I have no idea if they had limits or what but I do know they were not selling the Touchpads by themselves. They had to be purchased as a bundle. They still sold out. I expect Tiger Direct will get another batch for two reasons.

 

1. They are still accepting people on their notification list (I just checked and it's still up) It does work. I was notified and got there just as they sold out. Not even five minutes when I received the e-mail, "we are sold out".

 

2. They still have the units on their web site listed as "This item currently unavailable".

 

So, to those who do want to be on a notification list, click this link and place your name on their notification list.

 

http://www.tigerdirect.com/sectors/campaigns/hp/touchpad.asp?srkey=hp%20touchpad

 

Good luck!

 

-Koa-

www.borikenwarrior.com

by jferry2
on ‎10-27-2011 10:07 PM

The lack of info from HP really sucks.  If the final production run all went to employees, so be it.  Just tell us that and let us get on with our lives.  I want to be able to finally stop following Bryna on twitter!!

by Icallallmyusers
on ‎10-27-2011 11:37 PM

Please add me to the list to get a pony.

by Hutchdown
on ‎10-28-2011 03:59 AM

I would like to be notified when the HP Touchpads are available.

by hsukenwen
on ‎10-28-2011 04:21 AM

Please notify me as soon as possible when the new touchpads become available.

by borikenwarrior
on ‎10-28-2011 05:31 AM

This is the ONLY notification list still open....

 

http://www.tigerdirect.com/sectors/campaigns/hp/touchpad.asp?srkey=hp%20touchpad

 

-Koa-

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