UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by potatopicker
on ‎10-06-2011 09:57 PM
TouchPad 32 sighting @ Fingerhut.com. Only $299.99 - supposedly in stock. If you're trying to get on the list, this may be your chance.
by Lynwrite
on ‎10-06-2011 10:31 PM

Dear Mark, I signed up both online and via phone, yet have not had a confirmation email yet. Please correct this.

by hughhh
on ‎10-06-2011 11:27 PM

@ jafromnj32 -- That's the spirit! Smiley Happy

 

@ potatopicker -- Not sure how Fingerhut.com selling at $299 correlates with getting on The List...  o_O

 

P.S. The notification list is closed.  You cannot be added to the list.

by potatopicker
on ‎10-07-2011 04:20 AM
@ hughhh -- it doesn't correlate, it is an option since you won't be able to get on "The List."
by chackincko
on ‎10-07-2011 05:18 AM

I got an email that my touchpad's should ship in two weeks. I ordered two 16gbs fyi. Hope this helps someone.

by Soyrunner
on ‎10-07-2011 05:37 AM

BestBuy just removed Touchpad from my BB WishList stating it's no longer available.

 

So, that ain't the list.

 

 

by Yahshammah
on ‎10-07-2011 06:31 AM

Is it too late to sign up for an email notification, and, if not, how do I do that?

by coopernate
on ‎10-07-2011 08:15 AM

I'm hoping I will be able to purchase one.  They are really nice.  HP, be sure to contact me!

by cmgarcia09
on ‎10-07-2011 08:48 AM

UPDATE FOR SMB customers!!!!!

    Today I received email from HP stating my touchpad will be shipped in two weeks, finally.   I had ordered the 16g tp on August 20th.   But am ok with the wait as long as i get it and especially at the $99 price.   

    

      HP.com now has prices for the unavailable touchpad at higher prices $100 or so higher than their initial fire sale.   Probably very few will bve onsale since they only had enough components for 200,000 units.    Out of that they are fulfilling ten of thousands of orders like mine from the SMB site from august 20-21; they also offered them to hp employees last week; and a few must have went out to other retailers like office max and onsale that are already sold out, according to reports.  

 

I also signed up for the email notification list(which has been closed) and received a first email weekds ago informing me id be contacted when instock again.  So hopefully can snag another but not sure at what price.    I expect we can hear from hp within week or two, if we were contacted  after making onto the list, to inform us if there is stock left for purchase as they getter a handle on their remaining inventory.

 

So too all those still looking, good luck.  the fire sale prices of $99 and $149 are gone from hp website and are priced at $199 for the 16g and $249 for the 32gig, though it says they are still out of stock.    

by snorway
on ‎10-07-2011 11:48 AM

Got my "shipping within 2 weeks" email from SMB for the 16g ordered 8/21.........sweet!

by Soyrunner
on ‎10-07-2011 01:17 PM

So, they don't actually have an inventory of Touchpads within reach of shipping tho some of the final production run may have arrived and gotten shipped.  The in house employee orders would be dropping if there's a one Touchpad per employee limit.  When the Touchpads arrive from overseas, unless HP wants to sit with Touchpads on the shelves, they'll make them available for sale to the rest of us.

by Palynth
on ‎10-07-2011 07:12 PM

Obviously about a thousand people have asked this already.  Just want to see if any forum admins are actually reading these.  Most of us signed up for the email notifications back in mid to late august.  So the question is when are the touchpads going to be back on sale?

by jafromnj32
on ‎10-07-2011 07:47 PM

HP Investigating Android TouchPad Mystery

 

When HP discontinued the TouchPad this summer and started selling the tablet at rock-bottom prices, a few customers got more than they bargained for. Some people who bought their $99 TouchPads apparently received a unit running not the webOS software they were expecting, but Google Android. Now HP appears to want to know where this mutant strain of Android TouchPads came from.

The existence of Android running on a TouchPad was a big deal. A whole mess of developers have been working hard to port the OS to the the tablet, with some success, since HP's decision has left webOS all but dead as a developer platform, and Android could be a path for the TouchPad to remain a useful device for years to come. Developers approached HP about the rogue tablets, claiming that Android's open-source license requires HP to release the source code for them.

In a response to a developer that was posted to an online forum, reported by DailyTech, the director of HP's open-source program office, Phil Robb, responded to the issue of the alleged Android TouchPads. He also says that HP has begun an internal investigation about them, and that HP never authorized the distribution (but, notably, not the creation) of any version of Android on the TouchPad.


by AssWipe
on ‎10-07-2011 08:15 PM

notice;

 

There is a very limited time left to sign up on the list for HPs new Android Touchpad.

 

once they are gone thats it peeps

by ggold7211
on ‎10-08-2011 11:33 AM

Question for AW or IPAd,

I am still in jail.

Think HP will ship to a prison?

 

by ggold7211
on ‎10-08-2011 11:35 AM

Poppycock!

 

"So, they don't actually have an inventory of Touchpads within reach of shipping tho some of the final production run may have arrived and gotten shipped.  The in house employee orders would be dropping if there's a one Touchpad per employee limit.  When the Touchpads arrive from overseas, unless HP wants to sit with Touchpads on the shelves, they'll make them available for sale to the rest of us."

by econan1214
on ‎10-08-2011 05:02 PM

W.T.F (World Taekwondo Federation ...^^! ) =))

 

http://www.shopping.hp.com/store/product/product_detail/FB355UA%2523ABA/1?jumpid=in_r329_personaliza...

 

=> 16GB for $499.99...W.T.F ?????

 

 

 

by jafromnj32
on ‎10-08-2011 06:59 PM

What's with all the white touchpads all over ebay?

 

White HP TouchPad Wi-Fi 64GB storage 9.7" XGA Tablet PC...

by rockus_123
on ‎10-08-2011 07:34 PM

Go Touchpad.   I just watched Iphone presentation from Apple today and feel that it's the beginning of a downward turn for them, even though the 4S is selling well already.  Except for the black turtleneck, they try to copy everything Jobs does.  They should be themselves.  Remember when Bruce Lee dies, there are so many clones and imitations - Bruce Li, Bruce Le, Dragon Lee, Bruce Lai, Bruce Philiphines, Bruce Leo, Bruce Lu.

 

When Steve Jobs dies, the world praised him for his illustrious career. But when workers at a factory in China that made Apple touchscreens got sick, Steve Jobs ignored their pleas for help, according to an article on GlobalPost..

 

Two years ago, workers at a factory in Suzhou, China, were poisoned when Taiwanese electronics supplier Wintek, which was working under contract with Apple to make the touchscreens, replaced alcohol with N-hexane in the manufacturing process to speed up production.

Prolonged exposure to N-hexane has been known to cause damage to the central nervous system, and when workers affected by the chemical wrote to Jobs, asking him for help in medical treatment and compensation for lost wages, they allegedly never heard back from anybody at Apple, much less Jobs.

“I think they knew the chemical was dangerous,” said a female factory worker who asked not to be revealed when she was interviewed by ABC in an investigative report on the factory last year. “But if they used another chemical, out production would not have increased. Using N-hexane was more efficient.”

“Steve Jobs was indifferent to our poisoning and evaded his responsibility,” said Jia Jingchuan in a separate statement released by the Hong Kong labor group Students and Scholars Against Corporate Misbehavior (SACOM), which called on the new Apple CEO to address the situation.

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