UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by Iriscapo
on ‎10-01-2011 09:00 PM

please i really want a hptouhpad please let me know when you have more  thanks

by touchpadordie
on ‎10-01-2011 09:39 PM

I really want an hptouhpad too Smiley Wink

by webusr
‎10-02-2011 03:34 AM - edited ‎10-02-2011 03:38 AM

Please add me on the notification list also.  Thanks a lot!

by korinus
on ‎10-02-2011 05:41 AM

If possible I'd like to be put on the list for notification too please.

by lqbweb
on ‎10-02-2011 05:50 AM

please can you sign me up too... thanks

by WendyS
on ‎10-02-2011 06:58 AM

Is it still possible to be notified by email when the new Touchpads become available?

If so, I definitely want on the list, please.

by heartspeace
on ‎10-02-2011 07:29 AM

I tried to order when they where still being process, but they never sent through on credit card portion.  Too many were hogging for giant sales to be resold that HP allowed.  I then enter 3 names, one for me, my dad and my girlfriend in your contact us program *immediately* following expired stock  We have yet to here anything back.  What is the status please??

 

hp

by joeditch
on ‎10-02-2011 07:40 AM

how do you get your name on the email list that will be notified?

by tkim32
on ‎10-02-2011 10:56 AM

You all need to stop acting like kids...especially, those who are asking the new CEO to put them on the notification list.  HP already stated that the company can no longer take people on the notification list because the system has reached the maximum capacity to add people's contacts

OK????? If you are really desperate, just check this website more often or something.  Stop asking for notification! No one's gonna respond to your post

by ipad
on ‎10-02-2011 03:42 PM

We are looking for a few good men...or women


However, if you are intelligent, can read and understand English, and can add value to this blog, you are NOT what we are looking for.


We are trying to break the record for the most ignorant people in a blog.  How do I qualify, you ask?  All you need to do is read this blog about HP no longer taking names for the notifcation list.  Then, read all the comments about others confirming the notification list is closed.  Once you have done that and fully understand that there is no notication list, there is only one thing to do to be qualified as ignorant.  How?  By asking to be put on the notification list!


Let me warn you.  This is not as easy as it sounds.  It's not easy being ignorant.  This takes work and dedication.  It is very difficult to not understand clear instructions in this blog along with informed comments from others.   Yes, you really have to focus to be ignorant.  However, don't let me discourage you.  If you were ignorant enough to stand on a Best Buy line and didn't get a Touchpad, you have a head start.  And if you think HP is giving all the Touchpads to employees and not you, then you already qualify.


Oh, this offer is not open to those of you who are software developers who don't test their code.  That's an unfair advantage to being ignorant.

by jafromnj32
on ‎10-02-2011 03:52 PM

How to prove you are really stupid, lazy & possibly can't or won't take the time to read

 

Requirements  

 

come to this blog & totally disregard all the worthless info at the top of the first page, you know the info which tells you why there isn't a list any longer. Also don't bother to read the last few pages of this blog so you mat get informed of what is being discussed & possibly see the posts mentioning there is no list & finally ask to be put one the list.

by jafromnj32
on ‎10-02-2011 04:04 PM

Sorry Ipad, But an Ipad person needs to buy Ipad so they canbe among the ELITE or as I call them the rest of the sheep. They will buy it because they have to have the device to brag about owning. I am important, I matter, I have an Ipad. I was given an Ipad for Xmas & still have not opened the package, why? Because I like flash, I want to be able to play Facebook games. I want to be able to go to any site on the net & watch flash. I don't want to sit around years for the technology to catch up to Ipad, by then Ipad will be out with something else in a touch computer that people will have to wait to use to it's full potential for many years. I would love to have 5 bucks for every idiot who went out & bought an ipad, then after purchase realized they can't play their precious facebook games like they thought they were going to. I had hopes to snag 1 of these touchpads, but have resolved th the fact that the people in the know in August are the only ones with a chance at getting one. it was one of those right place, riight time deals. Such is life !!

by ipad
on ‎10-02-2011 10:03 PM

jafromnj32

 

I have a Touchpad.  Since you are not going to use your iPad, I'll trade my Touchpad for your iPad.  

by lugifer
on ‎10-02-2011 10:43 PM

oh me oh my! what has happened here?  the hp-philes have become hp bashers?! whoa! i must peruse the senseless pages here to investigate this alarming turnaround. alarming, i tell you!

 

careful, bashers with smb orders. wait for your tracking number first before piling on. who knows what the hp gods are cooking up?  they may want to give your order away to somebody who is willing to post their ss # here for not kissing their a**. Smiley Tongue

by ipad
on ‎10-02-2011 10:48 PM

jafromnj32

 

Think of it this way.  You get rid of the elitist tablet to yet another sheeplike person like me who wants to walk around and say, "I matter".  You get to play Facebook games 24x7.  Years from now, you'll be able to "go to any site on the net & watch flash" while I "sit around years for the technology to catch up to Ipad".

 

I'll even throw in an extra $5 to cover the "I would love to have 5 bucks for every idiot who went out & bought an ipad".  Oh, what the heck...I'll give you $10 to cover another idiot.

 

I know.  I must be crazy doing this deal.  But, I'm willing to take the risk.  In addition, I really want to help you get rid of that damn elitist iPad.

 

Do we have a deal?

by rbskiir
on ‎10-02-2011 11:47 PM

Wow, I'd sure like to get in on this price when they come in.  I'm seeing them at Amazon for $241.99 for the 32 GB.  Will the next release be at the $149 price? 

by bigdaddy1058
on ‎10-03-2011 06:34 AM

i would like to be notified when touchpads once again brcome available thanks john

by kjd1960
on ‎10-03-2011 06:56 AM

Am I the only one with the feeling of abandonment? hahaha

by powerhungry2
on ‎10-03-2011 06:59 AM

FLASH . . . FLASH . . . FLASH

 

New Touchpad price from HP.  $219.99

 

http://www.shopping.hp.com/product/rts_tablet/rts_tablet/1/storefronts/FB355UA%2523ABA

by yojoeyo
on ‎10-03-2011 07:18 AM

iPad,

 

As someone whose read the comments, you seriously take the name "trolling" to another level. As lame as playing facebook games 24/7, I dont think it compares to trolling on an HP blog for the past month!

 

 

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