UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by chickendumpling
on ‎10-28-2011 05:46 AM

Talk about the winds of change ... is everyone keeping tabs on HP CEO Meg Whitman and the latest news coming out?

 

By the way, I did take the time to email HP on one of their online forms.   Basically I stated I liked webOS, TouchPad, and missed the firesale (took the ebay route) - maybe HP would reconsider their position .   Perhaps the public etc made some impact on HP.

 

So really, what does HP have in mind here with their PC div and - specifically the TouchPad?

 

I've seen alot of interesting views from comment posters on many sites on the line that HP owes them or should provide TouchPads at firesale prices etc - hummmm - entitlement, envy...  

 

Side note, I've did the CM7 mod ... its nice from my newbie perspective into the android world.   I have strong liking for opensource from my perspective.    However, as repeated many times - CM7 on the touch is alpha and not recommended to be installed unless you accept you could be holding a paper weight in the end - use at your own risk.

 

Frankly, I'm not sure about CM7 versus webOS - I like things about both, but both have issues in there respective worlds.   And, its me figuring out the ins and  outs of both worlds.   So, its finding what you like and can live with in the end.   

 

Cheers,

 

Norm

by borikenwarrior
‎10-28-2011 06:45 AM - edited ‎10-28-2011 06:55 AM

Breaking News! HP will be keeping their PC division. What a turn around!

 

HP is also keeping the Touchpad. http://thisismynext.com/2011/10/27/whitman-hp-tablet-business-windows-8-long-term-decision-webos-com...

 

-Koa-

www.borikenwarrior.com

by woha1234
on ‎10-28-2011 08:12 AM

' Thank you for calling Technical Support.'

(This is kind of long... just like waiting for Tech Support)

All of our technicians are currently busy helping people even less competent than you, so please hold for the next available technician. The waiting time is now estimated at between fifteen minutes and eternity. In order to expedite your call, please punch your 63-digit product identification number onto your telephone touch pad, followed by your product serial number, which can be found in a secret compartment inside your computer where, for security purposes, it is printed in the smallest typeface known to mankind. Do that now.

(Lengthy excerpt from Mahler's' Lugubrious' Symphony in C Minor)

Thank you again for calling Technical Support. We recommend that you sit at your computer, preferably turning it on at some point, and have at hand all your floppy disks, CD-ROM disks, computer manuals and ori- ginal packing materials in order to allow the technician to aid you in the unlikely event that he ever takes your call. It would also be helpful for you to refrain from sobbing while explaining your problem to the technician. Shouting obscene threats will cause you to be im- mediately disconnected and blackballed from further communication with Technical Support, not only from ours but that of every other electron- ics related firm in the industrialized world.

(Medley of Hootie and the Blowfish hits rendered by the Mormon Tabernacle Choir)

Thank you once again for calling Technical Support. In order to enable us to better assist you, it would be helpful to know more about you and your equipment. Have you called Technical Support before? If you have please press the numeral' one' on your telephone touchpad. If not, press the numeral' two.' If you are not sure, using the letters on your touchpad, spell out the phrase:' I am confused and despondent and quickly losing the will to live.' Once you have finished, hang up your phone and make arrangements to sell your computer because by the time the technician takes your call, it will be obsolete, and you will be too senile to use it anyway.

(Rangoon Opera Company's classic 1963 recording of Wagner's' Ring Cycle' in its entirety)

Thank you for calling Technical Support. Unfortunately, all of our technicians just went out for lunch. This means that to the estimated waiting time we gave you earlier, you may now add at least another two hours. _

(Wayne Newton singing' Danke Schoen' 1,743 times)

Thank you for calling Technical Support. Before talking to the tech- nician about your problem and risking the possibility that you may be wasting his valuable time, please ask yourself the following questions:

* If my monitor screen is dark, is it possible I have forgotten to plug in my computer or, alternately, that I have been suddenly struck blind?

* Have I exhausted every possible means of help before utilizing the sacred, last-resort-only telephone option?

* Have I sent a fax to Fast Fax Technical Support?

* Have I consulted my manual?

* Have I read the Read-Me notice on the floppy disk?

* Have I called up my know-it-all geek cousin who I can't stand but who can probably fix this thing for me in under five minutes?

* Have I given the central processing unit of my computer a good, solid whack?

If you can not honestly answer' yes' to all these questions, please get off the line immediately so that our overworked technicians can help those truly desperate customers whose suffering is so much greater than yours.

(Recording of Tibetan monks performing a six-day chant celebrating the reincarnation of one of their recently deceased colleagues into the form of a salamander.)

Thank you for calling Technical Support. You may not be aware that this week we are featuring a discount on a number of popular CD-ROM titles you may wish to purchase, such as the best-selling Porn Doubler, which allows you to access erotic material from the Internet twice as fast. If you would like to hear all 26,000 titles read to you, shout' Yes! Yes! Yes!' into the telephone now. This will not cause you to lose your place in line for Technical Support; in fact it may jump you ahead of several other callers.

(Tape loop of background music from the soundtrack of Johnny Mnemonic starring Keanu Reeves.)

Thank you for calling Technical Support. Our electronic sensors indi- cate that you are about to slump over and die from a massive frustra- tion attack combined with severe dehydration from lack of food and water. Before doing so, please take a moment to place your telephone receiver back in its base and switch off your computer so as not to wear down its internal battery. As a non-living person, you will have no further need of Technical Support and so we regretfully must remove you from our list of registered product users. Remember, we valued your patronage and were happy to serve your needs. Do not hesitate to have your heirs or beneficiaries contact us should any further techni- cal problems arise.

source: http://www.jokebuddha.com/Touchpad#ixzz1c5cKnRxs

by ciso1
on ‎10-28-2011 09:06 AM

ok guys at HP, You can stop kidding us,  its the end of the month, are we going to get the 200k touchpads available? People are only going to fight over the  ten thouch pads that each Best Buy store is going to get! Sure ill stand in line for two days to get one but let me know if i should prepare or if i should just forget about it.

 

Please!

 

Thanks,

 

-Ciso-

by goju_ukot
on ‎10-28-2011 10:24 AM

If anyone really wants the Touchpad then head over to Amazon.  They're still selling plenty at about $230-$250 price range.  No, you won't be able to buy those and then scalp them but you'll be able to enjoy WebOS at a resonable cost.  Beyond that stop begging! 

by lordzeppelin
on ‎10-28-2011 11:25 AM

@borikenwarrior

"The e-mail which was sent had a code specific to that particular e-mail. That's telling me they were testing out a system. Basically, those on the list will receive an e-mail with a code which can be used for x amount of time. Those will be given a choice of either a 16 or 32 Touchpad. One per code. No more, no less."

 

"First shalt thou take out the Holy Pin, then shalt thou count to three, no more, no less. Three shall be the number thou shalt count, and the number of the counting shall be three. Four shalt thou not count, neither count thou two, excepting that thou then proceed to three. Five is right out. Once the number three, being the third number, be reached, then lobbest thou thy Holy Hand Grenade of Antioch towards thy foe, who being naughty in My sight, shall snuff it." (One of my favorite quotes of all times!)

 

   I, like you have been following this thread since it's inception. I only just signed up to post today. I pretty much agree with your statement about how their system will be set-up, I have been waiting to see how long before somebody else posted this idea.

   However, I don't think having a code will give you exclusive access to a touchpad. I am just speculating here but I believe those who requested to be notified will receive a code, just like the one time offer for a discount off the regular price.

   I.e if/when HP releases the last batch for sale they will put them on their website at normal retail prices, $399 for 16gb and $499 for 32gb. This unique, linited time, one time use code sent to those on the coveted list will be good for $300 off a 16gb pad or $350 off a 32gb pad. AGAIN, this is just my speculation.

 

Personally, I found out about the firesale just afterwards and couldn't even place an order just to have it cancelled, however I WAS able to sign up for the coveted notification list and received the one time code, so I am still holding out hope, at least until the end of HP's fiscal year, but I do not feel I am owed anything from HP, if I am lucky and end up getting ONE 16gb for $99 I will be quite happy, if I don't then so-be-it, life goes on, and people just need to understand life is not fair.

 

I can't believe the number of people on here who are serious when they actually ask to be put on the list or have this sense of entitlement that they are owed something, or feel they are more special than everybody else and deserve a fire-sale priced touchpad. It makes me lose faith in humanity.

 

  Of course the above does not include people whose mother, father, grandmother, aunt, or "father's brother's nephew's cousin's former roommate" is on their deathbed, wounded veterans and such stories people come up with Smiley Tongue

 

@asswipe

Thanks for keeping this thread updated with relevant info. I believe you must really have some inside connection based on the information in your posts.

 

@ggold

I always love your satire, I keep coming to read your comments and think you are quite funny. What is your release date from prison again??? Smiley Tongue

 

WHAAAAAAAA???????? I just did the spell-check and "Touchpad" isn't even in HP's dictionary???? LOL

 

Thanks to anybody who actually reads through me entire post, however I have just one question...

 

How the bloody 'ell do I sign up for this effin notification list? (Sorry if I'm beating a dead horse, I just couldn't resist especially when I would bet my left nut that within 5 posts of mine somebody will ask to be added to the notification list. :rollseyes:

by goju_ukot
on ‎10-28-2011 11:31 AM

Please put me on the list for a free Touchpad.  A friend of my friend said he heard about this from a cousin of his who read it on a rumor blog by a guy who knows the receptionist at one of the Best Buy stores.  So yeah, please include my name on the list.  Thank you.

 

PS - I'm missing my left testicle if that makes any difference.

by guyiniowa
on ‎10-28-2011 11:40 AM

Again, let's avoid speculation and jumping to conclusions.

 

HP never said they were going to keep making the Touchpad. What they said was that "HP’s continuing to focus on a Microsoft-based tablet and Windows 8 for that category."

 

HP already has a Windows-based tablet, marketed as the Slate. I assume that is the "tablet" HP was referring to.

 

I can't speak to the coded email, except to say that it seems more likely to me that the code was being used for record keeping for those one-time discounts on other HP products they offered to those who had signed up. I don't think it makes sense for a company that is discontinuing the Touchpad to promise everyone on "the list" a Touchpad at fire-sale prices.

 

But, then again, a lot of things in this whole situation don't make sense.

by goju_ukot
on ‎10-28-2011 11:51 AM

HP never promised anything other than to send out notification if and when more Touchpads would become available.  If non are available then no notifications will be sent out.  People getting butt-hurt over HP not selling them product at a loss when the same people seemed to have had zero interest in the same product a month earlier is pretty funny.

by guyiniowa
on ‎10-28-2011 11:53 AM

Anyone else notice that the HP Home and Home Business web page has removed the Touchpad link? There's still a link to Touchpad accessories, but the link that was to the Touchpad itself, which was there last night, is gone. Hmmm...

by goju_ukot
on ‎10-28-2011 11:57 AM

I still see it unless you're talking about something else. 

by lordzeppelin
on ‎10-28-2011 12:29 PM

@guyiniowa

"Again, let's avoid speculation and jumping to conclusions."

 

Please don't take this the wrong way, but I believe I am entitled to my opinion as you are to yours. if this was referring to my post, what is the harm in speculating??? I never once said it was a fact or HP promised anyone anything. I actually see it like those black Friday sales. Lots of people try to get a "doorbuster" and lots of people get disappointed. Yet such is life and it goes on.

 

Again, my post is just my opinion based on all info shared by @asswipe who I stated I think to be a reputable source of info.

 

Let me play devils advocate; assuming after all back-orders/ cancelled orders are filled there are 100,000 'left-over' and lets say 50,000 people are on the "notification list" If you were in charge, how would you go about selling the remaining 100,000 units (these numbers are completely arbitrary, I am saying nothing about how may units if any are/will be available) and trying to avoid customer disappoints?

   Would you make some sort of announcement (if so how would you make the notification?) that it will be first come first served and open to everybody on hpdirect?, would there be a limit to how many you could order?, would you give another chance to HP employees first?, would you give first shot to people on the list? Would you ship them all out to retailers and let them handle it, etc.

 

This above question is open to ANYBODY wishing to share their opinion, I would be interested to hear how you (figurative) would handle this situation knowing whatever choice you make there will be disappointed customers.

 

 

"I may disagree with what you say,But I will fight to the death for your right to say it" - Volitaire 

by lordzeppelin
on ‎10-28-2011 12:31 PM

@goju_ukot

Thanks for obliging, you saved my left nut! Smiley Tongue

by mikescaglione
on ‎10-28-2011 01:09 PM

I hope it really happens on Monday!..

by sjr729
on ‎10-28-2011 03:04 PM

GAME OVER. Here's today's notification for those that registered:

 

"Making sure customers have a positive experience when they purchase our products is a priority for us. In some cases, limited inventory makes it challenging to fulfill all customer orders. As you signed up for updates on the HP TouchPad, we wanted you to know that we are officially out of stock. Some retailers will have some stock available, but our online inventory is depleted.

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.

Sincerely,
HP
"

 

   

by ck12345678
on ‎10-28-2011 03:06 PM

Making sure customers have a positive experience when they purchase our products is a priority for us. In some cases, limited inventory makes it challenging to fulfill all customer orders. As you signed up for updates on the HP TouchPad, we wanted you to know that we are officially out of stock. Some retailers will have some stock available, but our online inventory is depleted.

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.

Sincerely,
HP

 

 

~No more left. Email just sent

by lordzeppelin
on ‎10-28-2011 03:06 PM

Just got this from HP

 

 

Making sure customers have a positive experience when they purchase our products is a priority for us. In some cases, limited inventory makes it challenging to fulfill all customer orders. As you signed up for updates on the HP TouchPad, we wanted you to know that we are officially out of stock. Some retailers will have some stock available, but our online inventory is depleted.

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.

Sincerely,
HP

 

I guess that settles that

by Bjk
on ‎10-28-2011 03:08 PM
Received the same notification from HP.
by lordzeppelin
on ‎10-28-2011 03:10 PM

Can I be added to the notification list?

:facepalm:

by AssWipe
‎10-28-2011 03:19 PM - edited ‎10-28-2011 03:19 PM

LMAO I just got the same email.  But I bought one off of ebay a month ago at just a few dollars over the firesale price so I really don't care.  I recommend that if any of you still want a TP you need to go to CL or Ebay and get one BEFORE those sellers realize what happened and proceed to raise their prices.  I predict that within 3 to 5 days you won't be able to find one for under......say $350.

 

Apparently HP had a ton of back orders to fill.  Between those and the employees buing them up it looks like ALL of us are screwed.

 

Good luck to everyone.

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