UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by sportyrider71
on ‎11-03-2011 02:31 PM

I'm terribly sorry about all of the bad things I said about Meg Whatshername after she screwed up eBay and tried to wreck HP. At least my HPQ stock didn't plummet like my Yahoo when that other broad, Carol Barfs, tried to run it into the ground by not being able to dance with the 10 billion people in China.

 


Now put me on the list for the next secret batch of Touchpads for $99 as I really, really need it. In fact, I'll take the one you built for Loyal2HP4-25yea 's daughter as she doesn't deserve it because she is a spoiled brat. Santa won't even visit her house on Christmas.

 

I'm a little short on cash right now but I have $99 left as I just purchased a beautiful Hirade H8SS guitar at auction. There was a low reserve set and I hit it on the button. I'm left with just enough to buy a Touchpad! Thanks in advance HP. Love you guys.

 

Sent from my Samsung Galaxy Tab

by culturelles
‎11-03-2011 02:32 PM - edited ‎11-03-2011 02:35 PM

I receive a email from tigerdirect

they said they will have some  touchpad available tomorow but i don't know if canadian could have this

and the price is way over what a suppose its $279.99

 

279.99 for a discontinuous produce ...bizarre 

 

is it a deal i don't really know

- HP 32GB TouchPad
- Belkin 10.1" Tablet Case
- Belkin FlipBlade Tablet Stand
- Creative Labs D80 Bluetooth Speakers
- (Bonus: HP 16GB USB Flash Drive)


at first sight its a deal but 

discontinuous hummmm

and guess what tigerdirect charge 100$ for shipping

 

by ggold7211
on ‎11-03-2011 02:34 PM

I know the law!

 

( I am a felon)

by nolimit3
on ‎11-03-2011 02:36 PM

Good news everyone!  There are more HP Tablets on the market! I just got a HP Touchpad 32gb + Belkin Tablet Case + Belkin Flip Stand + BT Speakers + 16gb USB for only $279.99!! 

http://www.fatdeals.net/showthread.php?t=5443

That is such a hot deal! Get yours while supplies last! Only available for 24 hours!

by touchpadordie
on ‎11-03-2011 05:06 PM

@ sportyrider71

 

So you're the person with deep pockets who got the Hirade.  I myself am on a fixed income, so I really really deserve the touchpad you have reserved.  Can I have it?

 

Did I mention that I have both High Cholesterol and my Blood pressure is all out of whack?  Your touchpad would go a long way to alleviating those conditions.  Can I please, please have it?

by ggold7211
on ‎11-03-2011 05:07 PM

I deserve  the touchpad.

I am in jail.

by touchpadordie
on ‎11-03-2011 05:23 PM

So you're in jail, boo hoo.  At least "you know the law".   I got nothin except herpes - I should have the touchpad.

by AssWipe
on ‎11-03-2011 05:47 PM

@touchpadshortie

 

........but you got the gift that keeps on giveing.  Get a TP as a gift and the dam thing might be outdated in 4 months.  At least you got something.

by touchpadordie
on ‎11-03-2011 06:00 PM

@AssWiper

 

Yes, it was well worth that blissful night in my youth.  Then my wife found out when I gave her... well, you know.  So now I'd like to share a touchpad with her to make up for it.  She's such a wonderful woman an never complains, even with outbreaks of... well, you know.

by sportyrider71
on ‎11-03-2011 07:44 PM

@ touchpadordie, I will be mailing out a questionnaire to a few selected people who have worse problems and worse diseases than I. Whomever has the best story will get the TP that was supposed to go to Loyal2HP4-25yea 's daughter because she is truly not worthy. Have you seen the poor gal? It's a damn shame that she has to put up with Loyal2HP4-25yea 's crap but I don't feel sorry enough to let HP send her a TP. 

 

BTW, AFAIK TigerDirect can be a big-time rip-off. Word to the wise. You're better off on eBay.

by touchpadordie
on ‎11-03-2011 08:31 PM

Your right, Loyal2HP4-25yea is quite the blowhard, even if he is a silver streak member.  I was going to make fun of ol' Loyal, but what I put down was just too cruel - even for a druggie basement troll paint sniffer like myself.  It just didn't seem right to poke that much fun at a fellow silver surfer member. 

by evilhomerguy
on ‎11-04-2011 11:48 AM

Tigerdirect has sold out in less than 10 mins.

 

All gone !

by stevenmorecock
on ‎11-04-2011 01:53 PM

<< SHAME ON YOU HP >>

 

When reading this information you make it seem like there are limited quantities available for sale at large retailer. Just left BestBuy and found out they have plenty of 32gb tablets in stock, you just can't get one unless you buy a laptop. SHAME ON YOU HP I was told that if I buy the laptop and return the laptop and keep the tablet, I will be charged $450.00.

 

This is a great way to instill consumer confidence on loyal HP customers

by ggold7211
on ‎11-04-2011 04:10 PM

"SHAME ON YOU HP"

SHAME ON YOU MR.. MORECOCK!

SHAME ON YOU!

 

This is business they don't care about you.

If you'll paid the $500.00 when this tablet came out you were a loyal customer!

 

The folks here are just picking up the left over's!

Shame, shame!

 

"I know the law"

by mppric
on ‎11-04-2011 06:13 PM

when will more tablets be available in Nashville, Tn.

by FSR2003
on ‎11-04-2011 07:23 PM

I hope there is a good tutorial for this HP tablet I got from BestBuy with my computer purchase. It's craptacular piece of hardware. Not at all intuitive like a computer. For a toy it is incredibly complicated. The info that comes with it only gets you going but not much help to figure out how everything works. Even going back to the icon screens is complicated. No way to log out of your e-mail, it stays logged in to your e-mail so you have to delete your e-mail account to protect it from someone casually intruding in private e-mail when they play with the thing. Then when you need to get into your e-mail you need to add the account again and then delete it again. I hope it gets easier with practice or it's going to be sitting on a closet shelf in a week.

by AssWipe
on ‎11-04-2011 11:35 PM

@FSR

 

the TP is easy as hell to use and figure out without any instructions at all.  However, you might want to stick with  your Etch-a-sketch

by FSR2003
on ‎11-05-2011 12:48 AM

Yes, very easy to use indeed. If you are well versed in 1980's retro-tech. For those used to plug & play modern PC's... Unintuitive Craptacular piece of hardware with severe limitations.

by johnsonfk
on ‎11-05-2011 01:28 AM

So does that mean there will be no more touchpads made available to the public?                  johnsonfk

by johnsonfk
on ‎11-05-2011 01:57 AM

Please let us know if any touchpads will be made available ASAP. My kids and grandkids were looking forward to getting a hp touchpad for Christmas. They will be very,very disappointed that pawpaw can't keep his promise. I own one(1)hp desktop computer, two (2)hp laptops, three (3)hp printers, hp camera and several sets of hp speakers. Well what I'm trying to say is that I been a very loyal Hp customer for many, many years and plan to remain one. So please let me know if you are or are not going to be making available more touchpads. Thank you and have a blessed day.         johnsonfk

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