UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by PadtouchHP
‎10-29-2011 07:28 AM - edited ‎10-29-2011 07:39 AM

HP CAN SUCK MY BA!!$ AND GO TO HELL. Made us look like fools and wasted our time watching this site like a hawk and following those idiots on Twitter for months on only to say there's no more touchpads. Why couldn't they tell us in advance that there was no more touch pads instead of waisting our time. I'm glad thier touchpads were a flop and cost them so much money. What goes around, comes around HP

by imlivid
on ‎10-29-2011 07:44 AM

Dear HP      

 After a wait of over 2 months while checking the website, twitter and reading some of the almost 2000 comments on your web page that announced “THE NEXT BATCH” in addition to countless news articles regarding this second coming, I feel foolish to have actually spent any of my time on this. Not an update was given nor comment or article disputed, leading me to actually purchase accessories in anticipation for this failed hardware with failed software. All the while I was receiving promotional emails while your web page announced,

 

 “We are unfortunately sold out at this time, however a limited supply of units will be made available in the coming weeks and months. We will continue to communicate the details here about when, where, and how you can purchase an HP Touchpad when those are available. Those who signed up to be notified will also be kept current with email communications as requested.”   

    So after 2 months “how you can purchase” is by buying a computer??….WTF    

                               http://www.hp.com/united-states/webos/us/en/tablet/touchpad-availability.html

  ……the pits on HP, this thing is still up

 

This company is being run like a Hot Dog vendor that can’t figure out which corner to be on….pathetic

This should have been handled very differently. I’m sure I am expressing the sentiments of all that were on the so called notification list and all those that posted or viewed the comments on you’re the THE NEXT BATCH page……count them HP……these were guaranteed customers. Have you no one it that company that can relate to customer acquisition costs.

Your actions are typical of what is wrong with too much of current corporate America, flawed business ethics with shortsighted quarterly goals which will eventually guarantee failure. I never write complaining to companies I vote with my feet and pocket…………sounds like a herd HP. Big mistake on recommitting to consume PC, you’ve been relegated to the discount bin.

 Furthermore with regard to your going all-in on the enterprise side, considering your misguided leadership and customer relations, you would have to find companies run by clones of HP’s management. Especially after HP’s web site couldn’t even handle orders from its own employees.

If I wasn’t mad I’d be sad.

This will guide my future purchases and investment decisions

 

PS.  Please unsubscribe me from your email list

by chickendumpling
on ‎10-29-2011 07:49 AM

Well, my last post after posting on the press release, email releases, and changing of the article here.  I do, infact, agree 100% that HP strung interested consumers along.   The bundle deal seems odd and just reading that soured me - does not appear to be right or fair (remember - business, and a large one at that - based on profits, investors, etc).   I'm not sure the Kindle Fire is an equal to the hardware built into the TouchPad ... Kindle is going to hook more on a secondary device with more sensors etc - they have their methods to rid you of your money too.   Technology has been holding back on consumers for years - so a good lot of us will continually throw money at it.

 

If anyone joined into this from the beginning, considering all the articles etc - well, it is what it is.   Might want to consider getting a box of 'Puffs', good night sleep, and look forward to what comes tomorrow.

 

Good Bye and Kind Regards,

 

Norm

by Genevilli
on ‎10-29-2011 08:10 AM

Nice trick HP, you guys got us to sign up hoping we would buy other HP products from your website, plus gonna send us news letters too I bet...

 

Not only are we not going to buy your products but when  word about this spread it'll be the end of your Company!!!!

 

But I forgive you guys, we should have never put trust in you in the first place! -__-

by Soyrunner
on ‎10-29-2011 08:22 AM

As a result of their proposed decision to only sell if one buys yet some other product, I feel sorely used and maliciously exploited.

by jhrogers
on ‎10-29-2011 08:24 AM

These comments will go on and on, from angry people just like myself. I have been waiting for the  Email about the shipment that will be arriving in October just like the rest of these people, and I must say, I am appalled and seriously disgusted with HP for stringing people along for so long, just to tell them, "well folks your s--t out of luck". You had us going there for way too long. I hope you got a good laugh out of the deal because you sure as hell fooled a bunch of loyal customers into thinking you were actually going to come through with your phony promise to take care of these people. Well, these guys aren't laughing and neither am I. You should be ashamed and embarrassed for your actions and statements. Know you let a lot of people down that won't forget. Word of mouth goes a long way when your reputation is in question. Well it's not in question any longer.

Regardless, Pissed-Off

by Genevilli
on ‎10-29-2011 08:31 AM

Also guys keep in mind "Black Friday" is come soon, I'm sure there will be Awesome deals on Tables with better hardware and brighter screens anyways! =D

by jakebg
on ‎10-29-2011 08:53 AM

This is typical corporate TODAY .They care nothing for their customers only their money.Me personally I didn't think we would really get one,but i thought they might at least tell us.So for me i wont be spending my cash with HP for anything. Many of the people i know wont either and multiply that by many who watch this blog. The old saying is true."A happy customer tells one person and a unhappy customer tells 10" . except in todays electronic world that might be 100 or 1000's. Trust is everything in business huge or small. Its a really shame that thoses at the top never learned that in business school.

by jferry2
on ‎10-29-2011 09:08 AM

It's one thing to make a product that doesn't meet your customers' expectations, or to disappoint them by running out of inventory, but making your customers feel foolish in the process is incredibly stupid and short sighted.  Every company gets people that say "I'll never buy from company X again."  But if you also somehow manage to make your customers feel duped, that will stick with them. 

 

Within a few feet of my keyboard I have a broken HP camera that will never work again, as well as a broken HP printer.  The funny thing is, neither one got me thinking that I shouldn't buy from HP again.  But from now on, HP will always be in my mind the company that made me feel stupid over the Touchpad. 

 

Who knows.  Maybe Meg will turn things around and I'll someday be tempted to buy something from HP.  But I highly doubt it.  It's like GM.  They burned me with bad cars over and over, but I kept giving them another chance. But they finally did something to push me too far and I decided that's it - no more American cars.  I'm now loving my Hondas and Toyotas, and there's no way I'll ever buy another Chevy.  HP said "screw you" to me, and I'll quietly accepted - by spending my dollars elsewhere.

by jferry2
on ‎10-29-2011 09:12 AM

Oops.

*"accept it", not "accepted"

by HP_is_deceptive
on ‎10-29-2011 09:16 AM

HP is deceptive! They will sell the Touch Pad at local Best Buy. But there is a catch, you must buy a HP PC or Laptop before you get the Touchpad at 149.  I will never buy any HP products anymore, they are no good anyways compare to other brand. Canons make better printer and Apples make better laptops. Only reason I am interested in the Touch pad cause it is 149.  If I have to get stuck with a HP labtop, I rather not want the Touch Pad. Since August, HP led all of us on making us think they will email us and we will be able to buy the Touchpad straight up. SHAME ON YOUR HP! I will never buy another HP again. This leave a bad taste with HP


Mark_Budgell wrote:

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 



and really destroys the HP brand.

by HP_is_deceptive
on ‎10-29-2011 09:34 AM

HP is deceptive! They will sell the Touch Pad at local Best Buy. But there is a catch, you must buy a HP PC or Laptop before you get the Touchpad at 149.  I will never buy any HP products anymore, they are no good anyways compare to other brand. Canons make better printer and Apples make better laptops. Only reason I am interested in the Touch pad cause it is 149.  If I have to get stuck with a HP labtop, I rather not want the Touch Pad. Since August, HP led all of us on making us think they will email us and we will be able to buy the Touchpad straight up. SHAME ON YOUR HP! I will never buy another HP again. This leave a bad taste with HP and really destroys the HP brand.

by HP_is_deceptive
on ‎10-29-2011 09:55 AM

HP is deceptive! They will sell the Touch Pad at local Best Buy. But there is a catch, you must buy a HP PC or Laptop before you get the Touchpad at 149.  I will never buy any HP products anymore, they are no good anyways compare to other brand. Canons make better printer and Apples make better laptops. Only reason I am interested in the Touch pad cause it is 149.  If I have to get stuck with a HP labtop, I rather not want the Touch Pad. Since August, HP led all of us on making us think they will email us and we will be able to buy the Touchpad straight up. SHAME ON YOUR HP! I will never buy another HP again. This leave a bad taste with HP and really destroys the HP brand

by PH_KCUF
on ‎10-29-2011 09:57 AM

HP shot it self in a foot more than they realize.  If they were Microsoft, they'd already be in court and knowing how much courts love to penalize Microsoft they'd end up paying a fine, most likely in hundreds of millions of dollars.  Why?  Well before I get to that, first of all they shot them selves in a foot because they lost a lot of customers by screwing them (making them wait for $99 and $149 touchpad which was a lie).  For those who say "well it's not a lie, you can buy it for $149 from Best Buy"..... well it is a lie, you have to buy a computer to get that price.  It's like if I made you an offer "you can buy my Ferrari for a dollar" but then said "Only if you buy my Dodge Viper for $60,000".  Now, would that Ferrari cost you a dollar?  No, it could still be a good deal, but for people who can't afford $60,000 (or those who cannot afford a new computer to go with touchpad) HP basically just lied to them.  But that's just one part of the story, or shooting themselves in a foot.

Here's a nice thing HP and I hope you'll pay a lot  for screwing all the people that waited for the $99 touchpad (I don't include myself because I have been unemployed without being able to collect unemployment for so long that I wouldn't be able to spend even $99 on the 16Gb touchpad itself):

APPLE, SAMSUNG and other TABLET MANUFACTURES MAY USE THEIR BRAINS AND FILE AN ANTIDUMPING PETITION AGAINST YOU.  I HOPE YOU END UP IN COURT AND FOUND GUILTY.  For those who don't know what I'm talking about, in short, HP obviously kept a lot of business away from apple by promising people selling them a product below cost.  The first fire sale was 100% legal, they killed product and wanted to get rid off it.  But making more product that costs a bit more than $99 or $149 for the 32 Gb and selling it again for less than the cost of it (even though it's included in a bundle with an HP computer) they are using what is called "dumping pricing".  Basically, it's a monopolistic practice (how many times was Microsoft sued over monopolistic practices?) which is very hated by U.S. courts.  It's used to drive business away from other companies in the market to try to get monopoly.  Now Apple is doing very well so you could say that HP would never get monopoly in tablet market but it's like saying Microsoft could never get monopoly in computer software business yet courts found them of using monopolistic practices and fined Microsoft in the past.  Dumping pricing is a monopolistic practice and thus, if Apple, Samsung and other tablet manufactures take action HP maybe be up for paying big bucks in fines.  If I was a ceo of Apple then I'd be really pissed at HP and I would take action.  So Apple, here's a few words for you:  In the United States, domestic firms can file an antidumping petition under the regulations determined by the United States Department of Commerce, which determines "less than fair value" and the International Trade Commission, which determines "injury". These proceedings operate on a timetable governed by U.S. law.  And Apple, U.S. courts will be happy to take this case.  It's worth a shot to get rid of that cancer called HP.  Just my 5 cents.

Posted from my HP computer (sorry folks, I'll never by HP again but at the time I thought it was a fine company).

by redfold
on ‎10-29-2011 10:17 AM

I'm a victim and was jerked by HP since August with their "another load of firesale of TouchPads is coming..." letter.  I am so angry as they knew their plan since August, but kept me hanging since.  Is there anything we can do?

by davidhess1985
on ‎10-29-2011 10:31 AM

Just got an email from HP saying there will not be anymore available. I have wasted countless time checking back and fourth with HP regarding the touchpad inventory. I very upset that they didn't follow through with what they said they were doing. I have now lost my chance of getting one because after the fire sale I checked around for one then HP promised more so I decided to wait on HP to get one. And i guess not now. Thanks a lot HP for the lies...I will never trust this company again. I'm going to refer this to a few lawfirms and try to get a CLASSACTION started for those of us who signed up to be notified when the new inventory would be available.

by greedyeye
on ‎10-29-2011 10:35 AM

Hahahahahaha!!

 

Hats off to HP for really sticking it to the customer, every buffoon here was made to look even worse, they waited for 2 months for the "99$ once in a million year" deal for a product that was abjectly pathetic, but for the fact that it sold for 99 which of course changes the economics of the product.

 

With HP screwing us over, I implore all of you have just gotten something removed from your hindsides to buy a true tablet from a true company that cares for its customers - BUY THE AMAZON KINDLE FIRE.

Paying 100$ more is better than buying crap and facing crap from a really crappy company.

HP YOU ARE A DISGRACE. i HOPE YOU FAIL, I HOPE YOUR STOCK RALLIES FOR JUNK IN THE PINKSHEETS.

by davidhess1985
on ‎10-29-2011 10:48 AM

dont bother HP, your business will go under!  after what you just did with the touchpads, you have lost  millions of loyal customers. We no longer trust you!  Not even Meg will be able to save you. I will never buy from you again. 

by nskii
on ‎10-29-2011 11:00 AM

At least they could have reward us for waiting for 2 months.This is misleading information they were feeding us with and it can be the basis for a lawsuit.

by nskii
on ‎10-29-2011 11:32 AM

Just got an email from HP saying there will not be anymore available. I have wasted countless time checking back and fourth with HP regarding the touchpad inventory. I very upset that they didn't follow through with what they said they were doing. I have now lost my chance of getting one because after the fire sale I checked around for one then HP promised more so I decided to wait on HP to get one. And i guess not now. Thanks a lot HP for the lies...I will never trust this company again. I'm going to refer this to a few lawfirms and try to get a CLASSACTION started for those of us who signed up to be notified when the new inventory would be available.

 

I am all for it.

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