UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by ggold7211
on ‎11-10-2011 02:52 PM

Great solid blog!!!

by quadri
on ‎11-12-2011 04:34 AM

HP Customer Support is suks, 

 

I have requested for get repair my laptop. Aug 06,2011, they regesered my case and send empty box to old address on Aug.12. immediate after I requested them change of my address new address they registered and make a new shipment order again. but while they send box again to the old address. again request them approxmatly 10 time for shipment empty box to new address. No use customer support agent they totally don't use their brain. so many time explain clearly did not under stand they have bug their order system application it is not changing at all my address update informaiton in the shipment place.

 

Let me know is ther way to get repair or sue to the HP.  almost 4 months. I am getting this problem.

by Soyrunner
on ‎11-13-2011 12:12 PM

 

Soyrunner, dejectedly unsubscribing.

by swamirabbitina
on ‎11-14-2011 11:42 AM

I just received a Circuit City ad featuring the HP Touchpad.  $299.99 outright or 149.99 if you get the 150.00 reabate by purchasing a laptop or desktop.  So, it's not just Best Buy. 

by evilhomerguy
on ‎11-14-2011 07:42 PM

Also Tigerdirect.com has the same offer.

 

Seems there are tons to go around, only if you are a major retailer, and not a customer on a list.

by TheBadSeed
on ‎11-16-2011 04:13 AM

Have just taken delivery of an Archos G9 80 running Android Honeycomb. Brilliant piece of kit for under 200 quid including VAT. You can stick your Touchpad where the monkey stores his nuts!

 

by kevinkorn
on ‎11-17-2011 10:13 AM

Other online offers are also offeringthe 299 outright or 149 with a purchase, and I am sure they all are hoarding them. Like I can give a $hit anymore! I bought myself a tablet, and NOT a HP and does what I want and more. I will never buy another HP product again, I know I'm just a small fish but I don't care what they think...PERIOD

 

by Robt_Loblaw
on ‎11-17-2011 01:13 PM

Since I hold HP stock I tend to support the company when it acts in its best interests.  However as I review all that has transpired with this Touchpad mess I have to admit it did not act appropriately in one instance: the treatment accorded those who had requested notification when the second run of Touchpads was to become available. 

One can dissect the official release(s) in many ways but the essence was that to satisfy the demand more tablets were to be produced.  A list would be established and those who signed up would be notified when they became available.  I suspect at the time the company was not being disingenuous but did plan to offer a substantial number of units online, otherwise they would have no reason to create such a list.  No promises were made, yet the overarching implication was that at least some units would be offered to individual customers.  The latest information above that "HP's online inventory is depleted" is true of course, but only because when the run was completed the company opted to distribute the available stock to retailers, thereby leaving its individual customers totally out of the loop.  Smart move from a business standpoint, but patently unfair to those on the list whose reasonable expectations remain unmet.
 
I support those on the list whose logical inference was that they would at least have a chance to compete for however many units were allocated.  HP historically fulfills its obligations to its customers who have a legitimate complaint.  It has not done so in this case; I hope this does not portend what we may expect from this company in the future.. 

by devildog320
on ‎04-16-2012 04:00 PM

 

 

September 2010 to April 2012

 

DO NOT BUY HP! THEY HAVE PROBLEMS WITH THEIR HP PAVILION DESKTOP AND THEY WILL NOT STAND BEHIND THEIR PRODUCT!!!

 

I purchased an HP Pavilion desktop pc in August 2010 and since that time it has been a complete lemon. The HP Pavilion has good reviews and is the company purportedly has great customer service, but my experience is that the HP Pavilion desktop pc is a terrible value for the price. The HP Pavilion desktop pc is a lemon and customer service has been horrendous. I purchased the HP Pavilion desktop pc just to browse the internet and to work in Microsoft Office – neither of which puts a great deal of strain on any components.

 

Three days after purchasing and setting up the computer, it started shutting down unexpectedly. I would be away from my office and the HP Pavilion desktop would shut down when I came in to work. I would push the power button and it would immediately come back on in a blue screen, stating that my computer was shut down improperly and asking me if I would like to start in safe mode.

 

I called technical assistance for my HP Pavilion desktop immediately and over the next five months I spent over 50 hours on the phone with technical assistance for my HP Pavilion desktop, following their instructions to clean out the HP Pavilion desktop tower, remove the HP Pavilion desktop RAM and re-seat it, even wiping the hard drive of my HP Pavilion desktop clean and starting over. None of the actions repaired the problem, so I asked HP if they would send my HP Pavilion desktop in for repairs, but was told that they could not do so.

 

The following five months were just as hectic—my HP Pavilion desktop would shut down unexpectedly, I would call technical support and get nowhere. Finally, when my warranty was nearly up, I sent the CEO of HP a letter stating my problems, after which my HP Pavilion desktop was sent in for repair.

 

I received the HP Pavilion desktop back and hooked everything back up to it on July 26, 2011. Within 30 minutes of starting the computer and logging in, it had shut down again. The repair order said that the motherboard was repaired or replaced, but this has not helped the performance of the HP Pavilion desktop. The HP Pavilion desktop keeps shutting down while it sits idle and it has also been locking up while I am using the internet and Microsoft Word at the same time.

 

I called for technical assistance with my HP Pavilion desktop on July 28 only to be kept on hold for nearly 26 minutes after being connected. After that, I was transferred to someone else without even being told what was happening. The person I was transferred to was an escalation manager, but he told me that he could not help me at all with my HP Pavilion desktop.

 

On July 29, 2011, I received a phone call from a Keith in the HP home office who was disrespectful, rude, and would not even let me finish a sentence. I am not sure if he was having a bad day, but he did not identify what department from which he was calling—instead asking me what my problem was with my HP Pavilion desktop.

 

When I proceeded to tell Keith the issues I was having with my HP Pavilion desktop, he would not let me finish one sentence, interrupting me several times by talking over me and telling me what the standard warranty plan is instead of listening to me. I got frustrated and told him to let me finish a sentence, so he sat there in silence as I told him my issue and asked him if he could help me. He did not answer my question at all but sat there in silence on the phone until I asked if he was still there. He responded by asking if it was okay if he spoke now.

 

This is the most childish behavior I have had to deal with from a professional company ever in my life. I immediately told Keith to let me speak to his supervisor and he put me on the phone with a case manager named James.

 

While James did listen and act professionally, he was not able to help me in any way with my problem. I am so confused by this phone call because I was assuming it was to address the issues I have been having for a year with my HP Pavilion desktop but instead it was just to insult me. Nothing came of the conversation, except James emailed my escalation manager, Andrea, who was supposed to contact me by 6pm this evening concerning my HP Pavilion desktop. I never did receive that phone call.

 

On August 1, 2011, I called the HP corporate office number that was emailed to me from the CEO’s office only to be transferred without notice (I was in the middle of a sentence) to a non-working line or a line that was busy and I was cut off. I spent over 45 minutes on the line to the HP corporate office above to a man named Sambra who is yet again telling me that he cannot do anything to help me with my HP Pavilion desktop. Is there anyone at HP who can or will handle this problem with my HP Pavilion desktop? I am seriously starting to doubt it because I cannot receive a single email or phone call from someone who has the authority to help me since my case manager Andrea will not do her job.

 

HP has the absolute WORST customer support team I have ever had the disgust of having to deal with, concerning my HP Pavilion desktop, in my entire life. I have been trying for over a year to get someone to fix my absolute junk HP Pavilion desktop pc that I purchased. It took HP’s "award-winning" customer support nearly a year to getting around to finally sending in my desktop for repair, just before the warranty expired and to no effect. Again, through no fault of mine the proper item was not repaired--I received the HP Pavilion desktop back with the EXACT same problem.

 

After my fifth letter to the CEO of HP, a case manager, Susan, contacted me about my HP Pavilion desktop. She ordered another motherboard and sent a technician to my house to look at the HP Pavilion desktop. The technician came out and ran a bunch of tests on my HP Pavilion desktop and could not find anything causing the problem. He told me that HP has a good product and that it is possible that this specific HP Pavilion desktop has a problem that is unpredictable and that it may be a lemon. He said that he would state in his report that if the problem with shutting down happens again on my HP Pavilion desktop, that it should be replaced.

 

On August 22, 2011, the HP Pavilion desktop was shut down again. I called Susan, my HP escalation manager, and she told me that they would have to send the HP Pavilion desktop in for repairs again. I do not understand this at all—nobody can find the problem but I have to keep going without a computer. I am a graduate student and I cannot go without my computer for even one day—my job depends on my ability to get on a computer, do research, and write as well. When I explained this to Susan at HP, she said that this is the process for taking care of problems with the HP Pavilion desktop. I am at a loss for what to do because no matter what I do, HP will not stand behind their HP Pavilion desktop product.

 

I have a lemon HP Pavilion desktop and HP will not do the right thing and replace a defective product. Offering to send the HP Pavilion desktop in for repairs, again, will accomplish nothing. I tried for a year to get HP to send in the HP Pavilion desktop for repairs, asking them to do them over the summer when I was not busy, but HP kept dragging their feet and now I am in a position where I cannot win and cannot get help with my HP Pavilion desktop.

 

I explained this to Susan and she offered to extend my warranty by one year once the repairs are completed on my HP Pavilion desktop. Again, this does me no good—a warranty is only as good as the company behind it and so far HP has not held up their end of the bargain. I would highly recommend that you stay completely away from HP Pavilion desktop and HP as a company (August 2011).

 

It is now April 2012 and I am STILL dealing with HP and their junk HP Pavilion desktop pc. They will not stand behind their product and continue to tell me that once the warranty is out of date, they will no longer service the computer. Apparently Susan at HP did not note that my warranty was extended by one year on my HP Pavilion desktop. Do not buy HP Pavilion junk!!

 

Here is my HP Pavilion desktop information:

Model #: HP Pavilion p6533w

Product #: WW609AA#ABA

Serial #: 4CE0221D2L

Software Build #: 10NASUMW610#SABA#DABA

Service ID #: 033-011

PCBRAND: Pavilion

 

by devildog320
on ‎04-16-2012 06:28 PM

 

 

September 2010 to April 2012

 

DO NOT BUY HP! THEY HAVE PROBLEMS WITH THEIR HP PAVILION DESKTOP AND THEY WILL NOT STAND BEHIND THEIR PRODUCT!!!

 

I purchased an HP Pavilion desktop pc in August 2010 and since that time it has been a complete lemon. The HP Pavilion has good reviews and is the company purportedly has great customer service, but my experience is that the HP Pavilion desktop pc is a terrible value for the price. The HP Pavilion desktop pc is a lemon and customer service has been horrendous. I purchased the HP Pavilion desktop pc just to browse the internet and to work in Microsoft Office – neither of which puts a great deal of strain on any components.

 

Three days after purchasing and setting up the computer, it started shutting down unexpectedly. I would be away from my office and the HP Pavilion desktop would shut down when I came in to work. I would push the power button and it would immediately come back on in a blue screen, stating that my computer was shut down improperly and asking me if I would like to start in safe mode.

 

I called technical assistance for my HP Pavilion desktop immediately and over the next five months I spent over 50 hours on the phone with technical assistance for my HP Pavilion desktop, following their instructions to clean out the HP Pavilion desktop tower, remove the HP Pavilion desktop RAM and re-seat it, even wiping the hard drive of my HP Pavilion desktop clean and starting over. None of the actions repaired the problem, so I asked HP if they would send my HP Pavilion desktop in for repairs, but was told that they could not do so.

 

The following five months were just as hectic—my HP Pavilion desktop would shut down unexpectedly, I would call technical support and get nowhere. Finally, when my warranty was nearly up, I sent the CEO of HP a letter stating my problems, after which my HP Pavilion desktop was sent in for repair.

 

I received the HP Pavilion desktop back and hooked everything back up to it on July 26, 2011. Within 30 minutes of starting the computer and logging in, it had shut down again. The repair order said that the motherboard was repaired or replaced, but this has not helped the performance of the HP Pavilion desktop. The HP Pavilion desktop keeps shutting down while it sits idle and it has also been locking up while I am using the internet and Microsoft Word at the same time.

 

I called for technical assistance with my HP Pavilion desktop on July 28 only to be kept on hold for nearly 26 minutes after being connected. After that, I was transferred to someone else without even being told what was happening. The person I was transferred to was an escalation manager, but he told me that he could not help me at all with my HP Pavilion desktop.

 

On July 29, 2011, I received a phone call from a Keith in the HP home office who was disrespectful, rude, and would not even let me finish a sentence. I am not sure if he was having a bad day, but he did not identify what department from which he was calling—instead asking me what my problem was with my HP Pavilion desktop.

 

When I proceeded to tell Keith the issues I was having with my HP Pavilion desktop, he would not let me finish one sentence, interrupting me several times by talking over me and telling me what the standard warranty plan is instead of listening to me. I got frustrated and told him to let me finish a sentence, so he sat there in silence as I told him my issue and asked him if he could help me. He did not answer my question at all but sat there in silence on the phone until I asked if he was still there. He responded by asking if it was okay if he spoke now.

 

This is the most childish behavior I have had to deal with from a professional company ever in my life. I immediately told Keith to let me speak to his supervisor and he put me on the phone with a case manager named James.

 

While James did listen and act professionally, he was not able to help me in any way with my problem. I am so confused by this phone call because I was assuming it was to address the issues I have been having for a year with my HP Pavilion desktop but instead it was just to insult me. Nothing came of the conversation, except James emailed my escalation manager, Andrea, who was supposed to contact me by 6pm this evening concerning my HP Pavilion desktop. I never did receive that phone call.

 

On August 1, 2011, I called the HP corporate office number that was emailed to me from the CEO’s office only to be transferred without notice (I was in the middle of a sentence) to a non-working line or a line that was busy and I was cut off. I spent over 45 minutes on the line to the HP corporate office above to a man named Sambra who is yet again telling me that he cannot do anything to help me with my HP Pavilion desktop. Is there anyone at HP who can or will handle this problem with my HP Pavilion desktop? I am seriously starting to doubt it because I cannot receive a single email or phone call from someone who has the authority to help me since my case manager Andrea will not do her job.

 

HP has the absolute WORST customer support team I have ever had the disgust of having to deal with, concerning my HP Pavilion desktop, in my entire life. I have been trying for over a year to get someone to fix my absolute junk HP Pavilion desktop pc that I purchased. It took HP’s "award-winning" customer support nearly a year to getting around to finally sending in my desktop for repair, just before the warranty expired and to no effect. Again, through no fault of mine the proper item was not repaired--I received the HP Pavilion desktop back with the EXACT same problem.

 

After my fifth letter to the CEO of HP, a case manager, Susan, contacted me about my HP Pavilion desktop. She ordered another motherboard and sent a technician to my house to look at the HP Pavilion desktop. The technician came out and ran a bunch of tests on my HP Pavilion desktop and could not find anything causing the problem. He told me that HP has a good product and that it is possible that this specific HP Pavilion desktop has a problem that is unpredictable and that it may be a lemon. He said that he would state in his report that if the problem with shutting down happens again on my HP Pavilion desktop, that it should be replaced.

 

On August 22, 2011, the HP Pavilion desktop was shut down again. I called Susan, my HP escalation manager, and she told me that they would have to send the HP Pavilion desktop in for repairs again. I do not understand this at all—nobody can find the problem but I have to keep going without a computer. I am a graduate student and I cannot go without my computer for even one day—my job depends on my ability to get on a computer, do research, and write as well. When I explained this to Susan at HP, she said that this is the process for taking care of problems with the HP Pavilion desktop. I am at a loss for what to do because no matter what I do, HP will not stand behind their HP Pavilion desktop product.

 

I have a lemon HP Pavilion desktop and HP will not do the right thing and replace a defective product. Offering to send the HP Pavilion desktop in for repairs, again, will accomplish nothing. I tried for a year to get HP to send in the HP Pavilion desktop for repairs, asking them to do them over the summer when I was not busy, but HP kept dragging their feet and now I am in a position where I cannot win and cannot get help with my HP Pavilion desktop.

 

I explained this to Susan and she offered to extend my warranty by one year once the repairs are completed on my HP Pavilion desktop. Again, this does me no good—a warranty is only as good as the company behind it and so far HP has not held up their end of the bargain. I would highly recommend that you stay completely away from HP Pavilion desktop and HP as a company (August 2011).

 

It is now April 2012 and I am STILL dealing with HP and their junk HP Pavilion desktop pc. They will not stand behind their product and continue to tell me that once the warranty is out of date, they will no longer service the computer. Apparently Susan at HP did not note that my warranty was extended by one year on my HP Pavilion desktop. Do not buy HP Pavilion junk!!

 

Here is my HP Pavilion desktop information:

Model #: HP Pavilion p6533w

Product #: WW609AA#ABA

Serial #: 4CE0221D2L

Software Build #: 10NASUMW610#SABA#DABA

Service ID #: 033-011

PCBRAND: Pavilion

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