UPDATE: Last Chance

More TouchPads on the Way  UPDATE: Last Chance

 

At HP, we try very hard to provide a positive experience to every customer who purchases an HP product. In some cases, like the HP TouchPad where supply has been extremely limited from the start, we simply cannot meet demand. We are now announcing that while some retailers will have limited stock available, HP’s online inventory is depleted.

 

Thank you for your interest in this product and the feedback you provided. Your input plays a critical role in defining our product roadmap and will help us continue to bring innovative products to market.  

 

I finally have some solid news to share about TouchPad availability.

 

Before I share, let me first say thank you for enthusiasm for this product. Since we announced the price drop, the number of inquiries about the product and the speed at which it disappeared from inventory has been stunning. I think it’s safe to say we were pleasantly surprised by the response.

 

Despite announcing an end to manufacturing webOS hardware, we have decided to produce one last run of TouchPads to meet unfulfilled demand. We don’t know exactly when these units will be available or how many we’ll get, and we can’t promise we’ll have enough for everyone. We do know that it will be at least a few weeks before you can purchase.  See more information in the updated FAQs below.

 

Bryna (@BrynaatHP) and I (@MarkatHP) will update you here and on Twitter on the status of the new batch of systems. Please continue to share your thoughts and questions with us. Although we can’t respond to every one directly, we are sharing your feedback with teams inside HP.

 

Please note that many of the questions below address concern about orders previously placed on our HP Home & Home Office and HP Small & Medium Business online stores. It’s important to note that these are separate stores with slightly different procedures. We also know that we’re sparse on information about availability outside the US. We will share updates on regional availability as the information comes in.

  

Updated TouchPad Availability & Pricing…

 

Q: When is HP getting more HP TouchPads?  One week, two weeks, a month?

A limited supply are coming and it will be a few weeks before they are available.  As we know more about how, when, and where TouchPads will be available, we will communicate that here and through email to those who requested notification.  We can tell you that HP’s Small and Medium Business team has sold out of HP TouchPads and will not have more inventory.

 

Q: Can you comment on whether HP had to manufacture more to meet the recent demand?

HP will be manufacturing a limited quantity of TouchPads with webOS during our fourth fiscal quarter 2011, which ends October 31.

 

Q: Will HP continue to make more TouchPads with webOS to meet the demand?

HP is discontinuing the development of webOS devices and is winding down device operations within our fourth fiscal quarter 2011.

 

Q: Will the notification/alert emails go out all at once so everyone has a fair shot?

All those who requested notification have been notified today that more are coming in the future, and will be notified again when more specifics are known.

 

Q: How does HP plan to address disappointed customers?

All those who requested notification have received a one-time exclusive offer along with their email as our thanks for their patience and loyalty throughout this situation.

  

Q: What about retailers?  Some retailers won’t price match or drop their price to $99.

Each retailer will manage their own policy and process regarding pricing and price matching.  Please contact the local retailer of your choice to see what their current position is.

 

Q: Please limit stock to 1 per person: some people are getting 20 and then selling them on craigslist and eBay for a major profit.

If more inventory is available in the future, there will be an order limit.

 

Q: What if you already own a TouchPad but want to get $99 pricing?

Please contact the retailer or the specific HP store where you originally purchased for their policy on this question.

 

Q: What about other regions, such as hp.ca, etc.?

At this time, other regions have limited to no inventory available.  Please check with your chosen retailer or your local hp.com web site for more information.

 

Q: Any news on discounted TouchPad accessories or Pre2 or Veer phones or accessories?

Limited inventory remains on TouchPad and smartphone accessories.  Please visit HP Home & Home Office or your chosen retailer for current availability as this situation is changing rapidly.

 

Information about Online Orders…

 

Q: What does ‘your order has been captured’ mean?

If you received this message when placing an order, it means the order itself was captured.  Because of the fast pace of orders being received, that order may not have been fulfilled once processed.  If it was not you should have received a cancelation notice.

 

Q: The website had issues, so I couldn’t place an order.  Can I still order a TouchPad?

More information will be available in the next few days about whether HP’s Home & Home Office Store will have more units available in the future or not.  HP’s Small and Medium Business team has sold out of HP TouchPads.

 

Q: Does my TouchPad order qualify for free shipping?

No other discounts or promotions can be applied to the TouchPad promotion.  However, because a Free Shipping offer was on the website for a portion of the promotional period and some customers received Free Shipping as a result, we are waiving ground shipping charges for all customers who ordered the TouchPad after the reduced promotional pricing was announced on Saturday August 20.  Ground shipping charges are being manually removed from all orders that had ground shipping.  However, for those orders that have already shipped and invoiced, a credit will be applied for the standard ground freight charges and a revised invoice sent.

 

Regretfully, expedited shipping is not available on the TouchPad promotion orders.  If you requested and were charged for expedited shipping, you will receive a credit for those charges.  If your order has already shipped and invoiced, a credit will be applied and a revised invoice sent.

 

Q: Can I use an eCoupon or HP corporate discount to my TouchPad order?

No other discounts or promotions can be applied with the TouchPad promotion. 

 

Q: What if your order status says approved but you haven’t received an email yet?

You should have received either an email confirming your order, or an email canceling your order if we were unable to fulfill it.  If you received no follow-up emails after placing your order online, please contact us at www.hpdirect.com/shop/liveassistance

 

Q: Can I return my HP TouchPad?

No. Any HP TouchPad purchased at the price promotion of $99 and $149 is not eligible for a return. 

 

If you are having technical difficulties with your product or it was damaged during deliver, please contact HP Technical Support at 1-800-474-6836.

 

Q: What is the process for withdrawing my cancel request?

Unfortunately, if you requested to have your TouchPad order canceled, it is already in process and cannot be stopped.  We are not able to reprocess the order due to lack of TouchPad inventory.

 

More Information about Online Orders from HP’s Home & Home Office store…

 

Q: I placed my order online with HP’s Home & Home Office Store. How can I check the status of my order from HP?

For Home & Home Office customers you can check your order status here.  Once you follow the steps to either enter order number and phone number or sign into the site, you will be shown your order status:

 

  • If it shows Shipped, then your order has already shipped.
  • If it shows Item being processed, then your order is in queue to be shipped and all shipments should be complete by Wednesday August 24, 2011.
  • If it shows Order Pending, then your order is in review and we ask you to please check your order status again the next business day.
  • For all other order statuses, please contact our call center at 1-888-476-3988.

 

Q: Why was my order canceled from HP Home & Home Office Store?

Because of the fast pace of order volume over the weekend, some customers placed orders which we were unable to fulfill.  Those customers received cancelation emails informing them that we were unable to fulfill their order and that their credit would appear on their bank statements within 3-5 business days.  If you have not received an email notification and are still uncertain, please visit www.hpdirect.com/shop/liveassistance for more details.

 

More Information about Online Orders from HP’s Small & Medium Business store…

  

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, US SMB had already sold out of HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply to all these orders but are working to supply as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd – Wednesday, August 24th this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

 

 

Mark Budgell

Mark Budgell (@MarkatHP) is Editor-in-Chief of The Next Bench and a Social Media Strategist.

 

 

Comments
by Inuux
on ‎10-24-2011 09:32 AM
I would like to be notified via email about when the HP Touchpads will be available....
by upokhrel
on ‎10-24-2011 09:47 AM

please let me know when the touchpads will be available.

by davidb9301
on ‎10-24-2011 10:04 AM

I would like to be notfied as well.

by goju_ukot
‎10-24-2011 10:29 AM - edited ‎10-24-2011 10:33 AM

I just received my 16gb Touchpad this past Friday and had the weekend to play with.  I'm really impressed with the software but less so by the hardware (but it's not horrible in any way).  

 

WebOS is pretty amazing.  Being able to multi-task is a breeze and I can now see why pretty much everyone that's tried it is raving about it.  I can't imagine working with another OS at this point.  It's simple, intuitive, and clean.  I really hope HP or whoever ends up with it continues to support it because it really is an amazing piece of product.

 

The hardware was less impressive though.  It's by no means terrible but at the original $500 price point was definitely lacking compared to just about every other tablet on the market (but at the $100 firesale price there's really not much to complain about).  No dedicated rear camera definitely hurts the pad for recreation purposes.  Yes, there are plenty of apps to turn the front cam into a simple photo camera but the aquardness of use plus the low resolution quality doesn't really offer much.  The lack of an memory expansion is also a let down but not too terrible given the 50gb of free cloud storage (still doesn't help for traveling when you don't have wi-fi and want access to a good amount of music and video content).  And finally, the lack of a video output is somewhat confusing given that the Touchpad is supposed to be a work tool.

 

Overall, I can see why the Touchpad wasn't a big hit at the original price point but it's definitely a great bargain and tool if you can get for under $250.

 

PS - After having the chance to play with the wonderful WebOS I'm very surprised that a good amount of people would want to replace it with Android.  They're basically killing the only real reason to buy the Touchpad and are only using it for the somewhat inferior hardware.  It would be like buying a car and ripping out the engine to replace it with a hamster wheel.  The extra gaming apps you would gain from the Android market are not worth losing WebOS.  

 

 

by Jeff
on ‎10-24-2011 11:11 AM

I almost feel like people are playing a joke on us here on this website, but I can't believe people would go through so much trouble for a borderline "ha ha" point.

 

Anyway - PEOPLE - YOU CAN NO LONGER SIGN UP TO BE NOTIFIED IF/WHEN HP SELLS OFF A LAST BATCH OF TOUCHPADS.  THERE WAS A WAY TO SIGN UP AT THE END OF AUGUST, BUT THAT IS OVER!

 

I signed up, on the off chance one really can come through.  I don't want to pay $239 for the 32gb version...would rather just have a Kindle Fire or some lesser 10" Android device.  But $99 for a tablet I could have around for a few years for the internet and a few apps...sign me up.  So I signed up.  BUT YOU NO LONGER CAN.

 

If you posted about asking to be notified when they are available and you actually meant it, I'd be curious to hear from you how the point of the previous posts on this and HP's webite ("Those who signed up to be notified will also be kept current with email communications as requested.", no longer can sign up) don't clue you into this fact.

by heliumtsui
on ‎10-24-2011 12:26 PM
I would like to be notified via email about when the HP Touchpads will be available too.
by ggold7211
on ‎10-24-2011 05:19 PM

HP,

Thank you for keeping me  on the list and being notified last week.

I received 4 off $99.00 models today!

What a country?

by Mojoe1959
on ‎10-24-2011 06:19 PM

I would like to buy a HP Touch Pad.. Please let me know when the are availible Joseph.Mojica@hp,com

by netrate
on ‎10-24-2011 07:08 PM

I received the Email way back in August and have written HP three times asking when I would be able to order and have not received a thing.  Now I see that some people have gotten the email!?!?!?  What the heck?  I am on the list, but have not received a thing!  Someone help me out here...

by umasswang
on ‎10-24-2011 07:20 PM

I have been watching this for a while since beginning of Sep.

and left some messages, trying to aquire some HP touchpad.

BUT NO~~~~ no update,no one ever knows when the last will come out.

I do really need to know if there are some more left for us to purchase.

Answer me, HP!!!

by netrate
on ‎10-24-2011 07:22 PM

You and me both umasswang, I am hoping to hear something either way!

by docmurdock
on ‎10-25-2011 03:05 AM
I would like to be notified via email about when the HP Touchpads will be available and the best method to place an order.
by dlfns13
on ‎10-25-2011 06:37 AM

Please notify me by email when the HP Touchpads are available.

by fresheggs91
on ‎10-25-2011 07:17 AM

My llamas, chickens & horses really want to see me "off the farm" and into the Modern Day!  Therefore I am really hoping to get on the list for a Touchpad...I have a PC and no laptop, iPad, cell phone or anything else.... this old farmer really has hopes for the Touchpad to get her caught up to what's happening in the tech world....PLEASE put me on the email notification list so I can purchase one at a price I can almost afford!  Thank you for listening!

Jaci

by edtso
on ‎10-25-2011 09:24 AM

Please notify me when touchpad is available.

by viclkc88
on ‎10-25-2011 09:25 AM

I am Victor. I have followed this link for 2 months. Waiting long. No news yet. Please put me in the waiting and notification list.

 

Thank you.

 

Regards,

Victor

by dennisgward
on ‎10-25-2011 09:55 AM

Please notify me by email as soon as Touchpads are orderable!

by touchpadordie
on ‎10-25-2011 11:58 AM

viclkc88

 

If you truely have been following this blog for two months,  then maybe you should have read some of the entries.

by mellaby
on ‎10-25-2011 02:23 PM

Please add me to the  notification list, when the Touchpads are available.

by bushka
on ‎10-25-2011 02:32 PM

I also ordered a Touchpad from the HP site which was not filled.  I was told I would receive communication when the item would be available again.  I have received nothing from HP about the upcoming 2nd sale.  Why is that?

Search The Next Bench
Showing results for 
Search instead for 
Do you mean 
About the Author
Labels