Serena Williams’ Off-court Grand Slam

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Serena Williams is a woman known as much for her prowess on the tennis court as for her adventurous fashion sense. But the world’s best – and arguably most fashionable – female tennis player is also a world-class philanthropist. One of her off-court passions is supporting Build African Schools, a charity dedicated to building schools, installing electric power and providing computers and education equipment to children in Africa.

With Serena’s support, the charity recently opened two schools in the African villages of Matooni and Wee. And HP has chipped in as her technology partner to provide PCs, printers, digital cameras and internet connectivity to the more than 300 students attending the facilities. But she’s not stopping there…she’s making plans for a third school for children in Kenya.

To drive awareness and raise funds for the project, Serena is making appearances in some New York City retailers this weekend. She’ll be signing autographs on pink tennis balls, as well as art reproductions of herself by artist Vera Maria (for the art buffs out there, Vera Maria has a great online gallery work checking out at veramaria.com). All proceeds will, of course, go to Build African Schools.

If you happen to be in NYC, stop by and see her at…

• Best Buy's Fashion Night Out event, 1880 Broadway, New York. 7-8 p.m. Friday, Sept.10 (that’s pretty much right now…so hurry!)
• J&R Music & Computer World, 23 Park Row, Building 5, New York. Noon to 12:45 p.m. on Saturday, Sept. 11

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September 2010 to April 2012

DO NOT BUY HP! THEY HAVE PROBLEMS WITH THEIR HP PAVILION DESKTOP AND THEY WILL NOT STAND BEHIND THEIR PRODUCT!!!

I purchased an HP Pavilion desktop pc in August 2010 and since that time it has been a complete lemon. The HP Pavilion has good reviews and is the company purportedly has great customer service, but my experience is that the HP Pavilion desktop pc is a terrible value for the price. The HP Pavilion desktop pc is a lemon and customer service has been horrendous. I purchased the HP Pavilion desktop pc just to browse the internet and to work in Microsoft Office – neither of which puts a great deal of strain on any components.

Three days after purchasing and setting up the computer, it started shutting down unexpectedly. I would be away from my office and the HP Pavilion desktop would shut down when I came in to work. I would push the power button and it would immediately come back on in a blue screen, stating that my computer was shut down improperly and asking me if I would like to start in safe mode.

I called technical assistance for my HP Pavilion desktop immediately and over the next five months I spent over 50 hours on the phone with technical assistance for my HP Pavilion desktop, following their instructions to clean out the HP Pavilion desktop tower, remove the HP Pavilion desktop RAM and re-seat it, even wiping the hard drive of my HP Pavilion desktop clean and starting over. None of the actions repaired the problem, so I asked HP if they would send my HP Pavilion desktop in for repairs, but was told that they could not do so.

The following five months were just as hectic—my HP Pavilion desktop would shut down unexpectedly, I would call technical support and get nowhere. Finally, when my warranty was nearly up, I sent the CEO of HP a letter stating my problems, after which my HP Pavilion desktop was sent in for repair.

I received the HP Pavilion desktop back and hooked everything back up to it on July 26, 2011. Within 30 minutes of starting the computer and logging in, it had shut down again. The repair order said that the motherboard was repaired or replaced, but this has not helped the performance of the HP Pavilion desktop. The HP Pavilion desktop keeps shutting down while it sits idle and it has also been locking up while I am using the internet and Microsoft Word at the same time.

I called for technical assistance with my HP Pavilion desktop on July 28 only to be kept on hold for nearly 26 minutes after being connected. After that, I was transferred to someone else without even being told what was happening. The person I was transferred to was an escalation manager, but he told me that he could not help me at all with my HP Pavilion desktop.

On July 29, 2011, I received a phone call from a Keith in the HP home office who was disrespectful, rude, and would not even let me finish a sentence. I am not sure if he was having a bad day, but he did not identify what department from which he was calling—instead asking me what my problem was with my HP Pavilion desktop.

When I proceeded to tell Keith the issues I was having with my HP Pavilion desktop, he would not let me finish one sentence, interrupting me several times by talking over me and telling me what the standard warranty plan is instead of listening to me. I got frustrated and told him to let me finish a sentence, so he sat there in silence as I told him my issue and asked him if he could help me. He did not answer my question at all but sat there in silence on the phone until I asked if he was still there. He responded by asking if it was okay if he spoke now.

This is the most childish behavior I have had to deal with from a professional company ever in my life. I immediately told Keith to let me speak to his supervisor and he put me on the phone with a case manager named James.

While James did listen and act professionally, he was not able to help me in any way with my problem. I am so confused by this phone call because I was assuming it was to address the issues I have been having for a year with my HP Pavilion desktop but instead it was just to insult me. Nothing came of the conversation, except James emailed my escalation manager, Andrea, who was supposed to contact me by 6pm this evening concerning my HP Pavilion desktop. I never did receive that phone call.

On August 1, 2011, I called the HP corporate office number that was emailed to me from the CEO’s office only to be transferred without notice (I was in the middle of a sentence) to a non-working line or a line that was busy and I was cut off. I spent over 45 minutes on the line to the HP corporate office above to a man named Sambra who is yet again telling me that he cannot do anything to help me with my HP Pavilion desktop. Is there anyone at HP who can or will handle this problem with my HP Pavilion desktop? I am seriously starting to doubt it because I cannot receive a single email or phone call from someone who has the authority to help me since my case manager Andrea will not do her job.

HP has the absolute WORST customer support team I have ever had the disgust of having to deal with, concerning my HP Pavilion desktop, in my entire life. I have been trying for over a year to get someone to fix my absolute junk HP Pavilion desktop pc that I purchased. It took HP’s "award-winning" customer support nearly a year to getting around to finally sending in my desktop for repair, just before the warranty expired and to no effect. Again, through no fault of mine the proper item was not repaired--I received the HP Pavilion desktop back with the EXACT same problem.

After my fifth letter to the CEO of HP, a case manager, Susan, contacted me about my HP Pavilion desktop. She ordered another motherboard and sent a technician to my house to look at the HP Pavilion desktop. The technician came out and ran a bunch of tests on my HP Pavilion desktop and could not find anything causing the problem. He told me that HP has a good product and that it is possible that this specific HP Pavilion desktop has a problem that is unpredictable and that it may be a lemon. He said that he would state in his report that if the problem with shutting down happens again on my HP Pavilion desktop, that it should be replaced.

On August 22, 2011, the HP Pavilion desktop was shut down again. I called Susan, my HP escalation manager, and she told me that they would have to send the HP Pavilion desktop in for repairs again. I do not understand this at all—nobody can find the problem but I have to keep going without a computer. I am a graduate student and I cannot go without my computer for even one day—my job depends on my ability to get on a computer, do research, and write as well. When I explained this to Susan at HP, she said that this is the process for taking care of problems with the HP Pavilion desktop. I am at a loss for what to do because no matter what I do, HP will not stand behind their HP Pavilion desktop product.

I have a lemon HP Pavilion desktop and HP will not do the right thing and replace a defective product. Offering to send the HP Pavilion desktop in for repairs, again, will accomplish nothing. I tried for a year to get HP to send in the HP Pavilion desktop for repairs, asking them to do them over the summer when I was not busy, but HP kept dragging their feet and now I am in a position where I cannot win and cannot get help with my HP Pavilion desktop.

I explained this to Susan and she offered to extend my warranty by one year once the repairs are completed on my HP Pavilion desktop. Again, this does me no good—a warranty is only as good as the company behind it and so far HP has not held up their end of the bargain. I would highly recommend that you stay completely away from HP Pavilion desktop and HP as a company (August 2011).

It is now April 2012 and I am STILL dealing with HP and their junk HP Pavilion desktop pc. They will not stand behind their product and continue to tell me that once the warranty is out of date, they will no longer service the computer. Apparently Susan at HP did not note that my warranty was extended by one year on my HP Pavilion desktop. Do not buy HP Pavilion junk!!

Here is my HP Pavilion desktop information:

Model #: HP Pavilion p6533w

Product #: WW609AA#ABA

Serial #: 4CE0221D2L

Software Build #: 10NASUMW610#SABA#DABA

Service ID #: 033-011

PCBRAND: Pavilion