I’m not going to bury the lede – so let’s just cut to the point: If you’ve bought an HP Pavilion HPE Phoenix with an SSD (or, quite frankly, ANY HP PC with an SSD), make sure that you have the latest firmware. In the case of the HPE Phoenix, you can get it RIGHT HERE.
- Fixes an intermittent issue where the system cannot restart (boot) and displays "Boot device not found" after resuming from hibernation mode.
- Fixes an issue where data is not completely saved to the hard drive and is lost when the system is suddenly powered off.
So, I repeat, DOWNLOAD THAT UPDATE.
I went back and, if I’m not mistaken, this update was an industry-wide issue (not just HP) that got addressed late last year. If you filled out product registration and enabled HP System Advisor updates, this shouldn’t have been a problem for you. I’ll admit it’s something that I have blown by in the past when I would get a new PC. Actually, this reminds of something -- so I’m going to jump on top of the soapbox for a second and give you a little story for perspective.
Waaay back in the day, when I got a new PC, I’d uninstall just about every bit of bundled software so that it wouldn’t interfere with performance. Makes sense if you’re looking to push your PC as fast as it can possibly go – that’s just what gamers do. The downside is that you need to make sure you’re ever-vigilant. I was constantly monitoring my PC for irregularities. I was constantly keeping on top of driver updates. But something happened. I got sloppy. I got lazy. I missed a big update and my system kept crashing. I had to comb through Web sites and forums just to realize the problem.
That’s where pre-installed apps like the HP System Advisor come into play. In the past, I’ve riffed on the importance of the HP System Advisor. I know what you’re thinking: “I don’t need another pre-installed bit of software running in the background on my brand new PC!” Hey, I was there. I get it. But this is one of those things you should consider leaving alone to do its job. If you keep the HP System Advisor running in the background, (yes, it does take up a microscopic chunk of system resources) it should be catching these sorts of things early and downloading the updates for you. In fact, I double checked in this instance with Arvid Bux (@arvid) who works with the @hpsupport posse and he told me that sort of issue would be updated automagically….or at least notify you about what’s up.
Does this mean sit on your laurels and let the machine do all the work? Well, I’m a bit of a control freak. Whenever I buy a new PC – the first thing I do is go to the support page and double check dates on all the drivers. Then I download backup copies. Then I bookmark the page for when I inevitably need to update something later. But I am kinda weird that way.
Also, I wanted to give a special shout out to user FattysGoneWild who pointed out his SSD drivers concern to me and inspired this story.
