If you’ve ever visited one of our Consumer Support Forums, available in seven languages, to get a technical question answered about your HP product, you know how valuable that advice can be when you’re trying to get things done. Well, your experience will get even better after our global 2013 HP Social Support Summit, which kicks off in Orlando, Florida March 20th and goes through March 22nd. To find out more about what happens there -- and how you might get invited next year -- keep reading.
We talked about how you can become a volunteer contributor/HP Expert on the Forums in a recent Next Bench post. The HP Social Support Summit is the annual event that brings together our volunteer Experts from all around the globe to learn best practices for helping you solve technical issues on the Forums.
More than 150 customer and employee HP Experts and influencers in social customer support will be at the Summit. It’s a virtual melting pot of support rock stars from across the globe – and all of them are dedicated to giving you stellar customer support.
Great support – now and for the future
Not only will HP Experts have the opportunity to participate in product and support breakout sessions, but we’ll also showcase the best in support technology and strategies – giving our Experts a chance to connect and learn from each other, so that we can better support our customers.
For example, we just participated in a panel at Austin’s South By Southwest Interactive Festival about how augmented reality is playing a pivotal role for a better social support experience (check out the Next Bench post for more info). That’s some cool stuff by any geek standards, and it’s the kind of technology that we’re exploring to give our customers the best support experience possible.
Summit participants will have the chance to expand their support knowledge and troubleshooting skills to give you even better technical advice on your HP computing and printing products. We’re also listening to and talking directly with our customers who use HP products every day to get their feedback – feedback that will help us give you better support on the Forums, and help you get the most out of your HP products.
Teamwork & kudos!
This year’s Summit in Orlando is also about working as a team to help others. For example, Pat Williams, senior vice president of the Orlando Magic NBA team, will be speaking about how, together, we can achieve peak performance for our customers – as well as the qualities of winning teams.
Finally, HP’s Global Digital Support Social Media team will recognize achievements in social support (think lots of kudos!) from our HP employee and customer volunteer HP Experts. We’ve helped more than 40 million customers around the globe since the Forums launched in 2009 (now that is a lot of kudos!), and we’re not done yet! This is just one way we recognize those efforts.
The bottom line is that – with the help of our HP Experts – we are leading the way to solve customer issues quickly and effectively – whenever and wherever our customers need support. This week’s Summit activities are helping to grow a world-class social support community that cares and has a strong desire to help others who have questions about their HP products.