Battery Recall: Is My Laptop Affected?

Here at HP, we take our customers – and your safety – seriously. A couple years ago, we issued a voluntary recall on a select number of notebook batteries. That’s why I wanted to share that today, we’re expanding a voluntary battery recall and replacement program. It includes certain model series manufactured from July 2007 through May 2008 – and we want to make sure that your batteries aren’t affected.

 

 

If you haven’t already checked to see if your laptop’s battery pack could be listed, please do so. And even if  you’ve checked your battery during our previous recall announcements, it’s important to double check since this expansion includes additional battery packs and one additional notebook model series. Just go to the program Web site – in this case, the May 26th update – and click the “Validate Your Battery” button.

 

To be extra clear: This isn’t a recall of notebook PCs, just the affected batteries. Even if your notebook is listed as part of the recall, it does not guarantee that your serial number is impacted. Those eligible will receive a replacement pack for each verified, recalled pack at no cost.

 

Here’s a quick list of the affected laptops


HP Pavilion

Compaq Presario

HP

HP Compaq

dv2000

dv9500

A900

V6000

G6000

6510b

dv2500

dv9700

C700

V6500

G7000

6515b

dv2700

dx6000

F500

V6700

 

6520s

dv6000

dx6500

F700

 

 

6710b

dv6500

dx6700

V3000

 

 

6710s

dv6700

 

V3500

 

 

6715b

dv9000

 

V3700

 

 

6715s

 

 

 

 

 

6720s

 

Again, this is a voluntary effort. HP fully stands behind its products and we want to ensure your safety – so please check today.

 



 

 

Labels: hardware| laptops| news
Comments
by jon yoshinaga on ‎05-27-2011 11:45 PM

link broken, where can I get additional info on the battery replacement? I have 2 dv6700

by GizmoGladstone on ‎05-28-2011 12:13 AM

Jon: Apparently the link at the bottom of the story was broken. I removed that. But please use the links that are in the second paragraph of the story. They should get you to the information you need.

-Darren


by Chris on ‎05-28-2011 12:15 AM

There are no links in the paragraph!

by GizmoGladstone on ‎05-28-2011 12:20 AM
Bah! I tried fixing the links from my phone (currently traveling) and it apparently broke them even more. Sorry. When I get back to a real computer, I'll get everything sorted. Thanks for understanding.
by Cowboy on ‎05-28-2011 12:32 AM

All I do know is the the battery on the DV4 has sucked on 2 different models I've purchased.  *Never* more than 30-45 min of power after about 6 mos of usage on non-DVD and non-Network (turned on) usage. (Ie. You can't turn everything off and edit a word document and have it last on "Power Saver" mode.  [Calls to support just plain and simply state "we're not responsible for battery life.  Only defects in Materials or Workmanship."]

by FASTEDDY on ‎05-28-2011 12:54 AM

Hello;My question is I was looking at one of the updated lists for the recall on HP. Batteries and noticed my PC. on the list.Could you please tell me if I am right and I am due for A new battery.The make is HP. Compaq nc 6230  Could you let me know I don,t like fires and I have serious Health issues that would slow me down from getting out.Thank you

                                                                 FASTEDDY@EASTLINK.CA

by GizmoGladstone on ‎05-28-2011 01:05 AM

The links have been fixed (and IN BOLD in the second paragraph).

 

Also....

 

Cowboy: I don't know the story with your dv4. but send me a PM here and I can try and forward you along to the appropriate people. I want to try and get you squared away as best I can, but I'm a humble blogger here.

 

FASTEDDY: As I said up above I just fixed the links. Hit the bolded links the second paragraph and they should get you to where you need to go. Hope that helps!

 

-Darren

by JoeBojangles on ‎05-28-2011 01:15 AM

Links dont seem to be working again (Invalid Verb)

by GizmoGladstone ‎05-28-2011 02:05 AM - edited ‎05-28-2011 02:10 AM

Joe: I just tested the links in Firefox, Chrome and IE9 and they work fine. I don't know what else to tell you right now.

 

But just to put it out there, here is the URL: http://bpr.hpordercenter.com/hbpr/M14.aspx

by JPotts on ‎05-28-2011 04:03 AM
Hey, my laptop is on the list and the battery has the same problem (heats up like a space shuttle on re-entry), but the battery is not on the list. Should I submit the form anyway?
by Steve Winter on ‎05-28-2011 07:04 AM

As a lot of the above comments have said my battery also heats up like a shuttle on re-entry. But I think HP are only concerned about those that are in a burns unit with their testicles feeling like space hoppers or are threatening legal action.

All this news for HP is not good for them but they really don't want to replace the tens of thousands of these  batteries and will wait it out until these laptops become redundant.

Shame on HP because I liked everything about this machine and would of brought another HP but alas its not the heat of off the battery that has put me off(sitting here with hot testicles).

Its the length of time the battery lasts.

by GizmoGladstone on ‎05-28-2011 11:25 AM

Here's what I can tell you for now (beyond what I've already said above):

 

PLEASE visit the HP Battery Replacement Program site: (www.hp.com/support/BatteryReplacement) to learn more about the recall. (There are Q&As there for customers as well). Or, you can call (888) 202-4320 between 7am and 7pm CT, Monday through Friday to address any questions you may have about the recall.

 

Thanks for your understanding -- and your questions.

 

-Darren

by the_dan on ‎05-28-2011 06:51 PM

I have a bad dv9000 series laptop, but it broke already and is totaly unusble :smileysad:

 

I quess HP doesnt replace that one :smileysad:?

 

 

by loco 816 on ‎06-27-2011 02:29 PM

WHO DO I CALL OR WHAT DO I DO ABOUT MY LAPTOP GOING OUT ON ME BECAUSE IT OVERHEATED?

 

HP HAS TO DO SOMETHING ABOUT IT ATLEAST RIGHT?

 

by wizzy on ‎07-06-2011 06:51 PM

I completed the validation process for the battery recall program.  Much to my disappointment supposedly my battery does not fall with the defective group.  However, the battery has always overheated and will automatically cut off when it gets too hot. I have had to buy two connection cords because they actually came apart due to the heat.  Is there anything I can do other than never buying HP again?    

by GizmoGladstone on ‎07-07-2011 06:54 AM

Loco 816 - Have you tried contacting HP support? (twitter: @hpsupport, for example). A great place to start is right here: http://www8.hp.com/us/en/support-drivers.html. That will get you to customer support and the support forums. You should DEFINITELY start there to help troubleshoot what's happening with yout problems.

 

And Wizzy, I can followup and find out what -- if anything is up with you. If you send me a DM with more information, I will see what I can do.

 

-Darren

by GizmoGladstone on ‎07-07-2011 08:31 AM

Actually, Wizzy, I passed along your message and was told this:

 

"If your battery pack shows signs of overheating, stop using the battery pack immediately and please contact HP at the in-country telephone numbers listed on the HP website at  www.hp.com/support/BatteryReplacement."

 

Hopefully, this helps....

by jeffrey j payne on ‎07-20-2011 04:21 PM

lapstop overheats has done so from day 1 battery no good from day 1. somehow nothing is covered

by jeffrey j payne on ‎07-20-2011 04:26 PM

laptop  overheats from day1 , bad battery from day 1. somehow my dv7 is not included. bad right out of the box.once they got your money your out of luck.

by ace on ‎07-20-2011 05:21 PM
Is I a dv6000 like my dv2155dx?
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