Battery Recall: Is My Laptop Affected?

[#1]

Here at HP, we take our customers – and your safety – seriously. A couple years ago, we issued a voluntary recall on a select number of notebook batteries. That’s why I wanted to share that today, we’re expanding a voluntary battery recall and replacement program. It includes certain model series manufactured from July 2007 through May 2008 – and we want to make sure that your batteries aren’t affected.

If you haven’t already checked to see if your laptop’s battery pack could be listed, please do so. And even if  you’ve checked your battery during our previous recall announcements, it’s important to double check since this expansion includes additional battery packs and one additional notebook model series. Just go to the program Web site – in this case, the May 26^th update – and click the “Validate Your Battery” button.

To be extra clear: This isn’t a recall of notebook PCs, just the affected batteries. Even if your notebook is listed as part of the recall, it does not guarantee that your serial number is impacted. Those eligible will receive a replacement pack for each verified, recalled pack at no cost.

Here’s a quick list of the affected laptops

HP Pavilion		Compaq Presario		HP	HP Compaq
dv2000	dv9500	A900	V6000	G6000	6510b
dv2500	dv9700	C700	V6500	G7000	6515b
dv2700	dx6000	F500	V6700		6520s
dv6000	dx6500	F700			6710b
dv6500	dx6700	V3000			6710s
dv6700		V3500			6715b
dv9000		V3700			6715s
					6720s

Again, this is a voluntary effort. HP fully stands behind its products and we want to ensure your safety – so please check today.

[#2]

link broken, where can I get additional info on the battery replacement? I have 2 dv6700

[#3]

Jon: Apparently the link at the bottom of the story was broken. I removed that. But please use the links that are in the second paragraph of the story. They should get you to the information you need.

-Darren

[#4]

There are no links in the paragraph!

[#5]

Bah! I tried fixing the links from my phone (currently traveling) and it apparently broke them even more. Sorry. When I get back to a real computer, I'll get everything sorted. Thanks for understanding.

[#6]

All I do know is the the battery on the DV4 has sucked on 2 different models I've purchased.  *Never* more than 30-45 min of power after about 6 mos of usage on non-DVD and non-Network (turned on) usage. (Ie. You can't turn everything off and edit a word document and have it last on "Power Saver" mode.  [Calls to support just plain and simply state "we're not responsible for battery life.  Only defects in Materials or Workmanship."]

[#7]

Hello;My question is I was looking at one of the updated lists for the recall on HP. Batteries and noticed my PC. on the list.Could you please tell me if I am right and I am due for A new battery.The make is HP. Compaq nc 6230  Could you let me know I don,t like fires and I have serious Health issues that would slow me down from getting out.Thank you

                                                                 FASTEDDY@EASTLINK.CA

[#8]

The links have been fixed (and IN BOLD in the second paragraph).

Also....

Cowboy: I don't know the story with your dv4. but send me a PM here and I can try and forward you along to the appropriate people. I want to try and get you squared away as best I can, but I'm a humble blogger here.

FASTEDDY: As I said up above I just fixed the links. Hit the bolded links the second paragraph and they should get you to where you need to go. Hope that helps!

-Darren

[#9]

Links dont seem to be working again (Invalid Verb)

[#10]

Joe: I just tested the links in Firefox, Chrome and IE9 and they work fine. I don't know what else to tell you right now.

But just to put it out there, here is the URL: http://bpr.hpordercenter.com/hbpr/M14.aspx

[#11]

Hey, my laptop is on the list and the battery has the same problem (heats up like a space shuttle on re-entry), but the battery is not on the list. Should I submit the form anyway?

[#12]

As a lot of the above comments have said my battery also heats up like a shuttle on re-entry. But I think HP are only concerned about those that are in a burns unit with their testicles feeling like space hoppers or are threatening legal action.

All this news for HP is not good for them but they really don't want to replace the tens of thousands of these  batteries and will wait it out until these laptops become redundant.

Shame on HP because I liked everything about this machine and would of brought another HP but alas its not the heat of off the battery that has put me off(sitting here with hot testicles).

Its the length of time the battery lasts.

[#13]

Here's what I can tell you for now (beyond what I've already said above):

PLEASE visit the HP Battery Replacement Program site: (www.hp.com/support/BatteryReplacement) to learn more about the recall. (There are Q&As there for customers as well). Or, you can call (888) 202-4320 between 7am and 7pm CT, Monday through Friday to address any questions you may have about the recall.

Thanks for your understanding -- and your questions.

-Darren

[#14]

I have a bad dv9000 series laptop, but it broke already and is totaly unusble

I quess HP doesnt replace that one ?

[#15]

WHO DO I CALL OR WHAT DO I DO ABOUT MY LAPTOP GOING OUT ON ME BECAUSE IT OVERHEATED?

HP HAS TO DO SOMETHING ABOUT IT ATLEAST RIGHT?

[#16]

I completed the validation process for the battery recall program.  Much to my disappointment supposedly my battery does not fall with the defective group.  However, the battery has always overheated and will automatically cut off when it gets too hot. I have had to buy two connection cords because they actually came apart due to the heat.  Is there anything I can do other than never buying HP again?    

[#17]

Loco 816 - Have you tried contacting HP support? (twitter: @hpsupport, for example). A great place to start is right here: http://www8.hp.com/us/en/support-drivers.html. That will get you to customer support and the support forums. You should DEFINITELY start there to help troubleshoot what's happening with yout problems.

And Wizzy, I can followup and find out what -- if anything is up with you. If you send me a DM with more information, I will see what I can do.

-Darren

[#18]

Actually, Wizzy, I passed along your message and was told this:

"If your battery pack shows signs of overheating, stop using the battery pack immediately and please contact HP at the in-country telephone numbers listed on the HP website at  www.hp.com/support/BatteryReplacement."

Hopefully, this helps....

[#19]

lapstop overheats has done so from day 1 battery no good from day 1. somehow nothing is covered

[#20]

laptop  overheats from day1 , bad battery from day 1. somehow my dv7 is not included. bad right out of the box.once they got your money your out of luck.

[#21]

Is I a dv6000 like my dv2155dx?