Avoid Support-Related Tech Troubles

If someone knocked on your door right now and said that you’ve got tons of errors on your PC and wants to fix them, would you let them in? Heck, he’s happy to come in your house right now and run a free security scan while he’s at it!

Sounds kind of ridiculous, right? Well, that’s essentially happening online (and on phone calls) and people are falling prey. We’re here to help you steer clear of some of the insanity.

 

What sounds good at first is more likely that the person on the other end of the line is trying to get access to your computer or its data, or wants to sell you software that you don’t need.

 

Another common online tactic is when third-party companies offer customer support services for computer hardware and software products, including HP products. These companies often charge fees for software and drivers that you can get at no cost through HP – all you have to do is go to our website.

 

contact us keyboardA troubling trend?

It seems silly, but these are just a few unfortunate examples of the kind of support- and tech-related troubles that are finding their way through to companies – and to our homes – much more often.

 

The Internet Crime Complaint Center (IC3) – a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C) and the Bureau of Justice Assistance (BJA) – just released its 2012 Internet Crime Report, a summary of annual fraudulent activity.

 

In 2012, the IC3 received and processed 289,874 complaints – that’s more than 24,000 complaints per month, and an increase of 8.3 percent over the previous year. Luckily, there are ways to identify and avoid these tech troubles.

 

Spot the problem – and then avoid it

There are plenty of great resources to help you get the legitimate support you need for your HP products. For example, OnGuardOnline.gov has created an excellent guide of the latest tech scams, how they work, and what to do if you’ve already run into some tech troubles of your own – either at home or at the office.

 

The IC3 organization also has a direct link on their website where consumers can easily file complaints, as well as how to spot unofficial tech support reps. The most common complaints include FBI impersonation e-mail scams, various intimidation crimes, and scams that used computer “scareware” to get money from online users.

 

Tech Support You Can Count On: HP Support and the HP Consumer Support Forums

The best resource for legitimate and no-cost tech support for your HP products is – where else? – at HP Support! Find drivers, downloads, and troubleshooting tips online – and get quick answers and solutions for your HP products. You can browse by product categories, or just type in your product name or number. Easy!

 

You’ll also find the always-valuable HP Consumer Support Forums. Haven’t been to the Forums before? It’s one of our most popular and effective support resources where you can ask questions and get answers from more than 250 tech experts and HP staff.

 

Who are these “experts,” you ask? They are HP employees and volunteer HP Experts who are taking time from busy schedules to tackle the tech questions our customers ask on the forums. All of our volunteer experts are also active Forum members who want to help, based on personal experiences with their own HP machines.

 

Whether you want to find out more about the HP products you’re using or need help troubleshooting, the Forums are a great resource. Even if your product is out of warranty, our experts can help you solve problems and offer tips to get the most out of your technology. You can also get:

 

Find out more

Need more information about HP limited warranty or service agreements or other helpful resources? Check out the following helpful links:

 

Comments
by Holly_J on ‎07-11-2013 09:40 AM

A very timely topic (unfortunately)! I've had at least five friends in as many months experience calls like this. Fortunately, they knew to check first - but many people don't. Thanks for writing this!

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