The Next Bench Story

10 Smart PC Upgrading Tips

by GizmoGladstone ‎10-05-2011 12:20 PM - edited ‎10-14-2011 02:35 AM

hp desktop.JPG
“Future-proofed” technology. Yeah, right. The best you can hope for is buying a machine that works for you now and comfortably into the foreseeable future. What I’m trying to do in this story is help you extend the life of what you own – or you’re about to buy – and help you not feel like a doofus. (and if you’re a more advanced user, there are still a couple tips in here for you to consider as well)...


The Choice to Upgrade
There are differing philosophies out there: One is to scrap your entire machine after about four years and start over. The logic is that new tech has made so many improvements in that time, you’re getting a more efficient, powerful – and likely sexier-looking –  rig. The other major mantra is maintain – upgrade pieces of your PC and keep that thing running as long as humanly possible. Neither way is really wrong…and this story is one attempt to help fill in some of those blanks. Like how to extend the life of what you have and when it is time to pull the ripcord.


Of course, you can upgrade your machine along the way, but there are a couple things to keep in mind as you build out your next rig: Not everything can be upgraded the way you’d like after you set it up at home. Just to get you started thinking about this right, here are a couple go-to tips that I’ve picked up over the years.

 

1- HAVE YOU UPDATED LATELY?: This is something that’s easy to overlook, but make sure that you’ve updated your drivers for hardware and your BIOS. That alone can occasionally give you a nice little performance pick-me-up….so you might not even need that new component just yet. The trick, obviously, is knowing what parts you have inside your PC. (And the HP Support Assistant that comes on your computer can keep on top of those driver updates for you).


2- CHECK YOUR PARTS: It’s nice knowing that your PC has 8GB of RAM, but what kind of RAM is it? How fast does it run? You need to be able to do a little detective work before you dip into your wallet to buy upgrade parts. After all, you need to know if a part you want to buy will even work in your PC. A quick one-stop shop is the HP support Assistant app that comes on every HP computer. That gives you a good snapshot of what’s on your system. Another step is looking up your computer on HP’s support page.

 

I prefer to dig a little deeper. You can call up the BIOS page when your PC starts (you have to usually hit the “esc” or a function key with lightning-fast reflexes on boot up), you can crack the case and try eyeballing parts, but I prefer to use a free downloadable app called, CPU-ID. It gives you tons of detailed information about your computer including Motherboard info, RAM specs and a whole lot more in a pretty easy-to-read format. The only real curveball might be getting more detailed info about your hard drive. What I usually do is go into windows explorer and on the C drive (or whatever hard drive it is you want to replace), right click, select “Properties” then click on the “Hardware” tab. Then, I take the name of the drive (like, “st9500420as”) and then do a search on vendor sites. That tells me everything I need to know about the drive. With that info in-hand, it’s your head-start for finding new parts.

 

cpu-id.JPG3-SAVE YOUR PENNIES…: Whenever you buy a new desktop computer, create a mini savings fund for new parts you might need down the road. Like a new graphics card (See tip #4). If you save up $400 every two-to-three years, that should provide you with enough a generational GPU jump to keep you in the game.

 

4- GRAPHICS TO GROW ON. I don’t mean to be condescending here. In fact, I’ve gotten careless and made this mistake before as well. Make sure before you buy any graphics upgrades that your computer has the ability to run the card. That is, Make sure your PC’s motherboard has the same card slot that your new wondercard requires. Second, make sure that it will fit in the case of your PC. You’d be surprised how many times I’d have a double-stuffed card that couldn’t fit in a chassis. As an addendum to this graphics card madness, I know it's tough to make sense which graphics card is on top of the heap. I found this incredibly handy Graphics Card Hierarchy list at Tom's Hardware. Check it out!

 

5- FIGHT THE POWER, PART ONE: Regardless of what you’re upgrading, follow these steps to avoid damaging your gear: 1) Unplug your machine (and remove battery if it’s a laptop). 2) Press the power button to discharge anything that might still be in the system.3) Before you install or remove parts discharge any static electricity you might have. Touch a grounded object or even a piece of metal.

 

6- BACKUP YOUR DRIVERS: NO Joke! If you’re upgrading PC parts, also plan for the worst-case scenario. Y’know, just in case your PC isn’t up-and-running properly on the first try. So, make sure to save all your files and the latest drivers onto an external personal media drive – JUST IN CASE! (You can get 1TB drives for under 100 bucks these days).

 

7- SAVE YOUR BACKUP DISKS: You know that annoying reminder that pops up, asking you to create backup discs for your system? They do that for a reason. If, God forbid, something goes wrong, you have all the files you need to try and bring an ailing PC back from the dead and in its original factory-made state. Create these discs the second you buy a new computer so that you have an uncorrupted, virus-free version of your computer ready at all time.

 

8- WHILE YOU’RE AT IT, BACKUP EVERYTHING!: Y’know, while I’m giving you all these backup tips, please live by the “3-2-1 rule” for your important personal data. That is, Three different backups of your data on two different media types and one place, online. Don’t stash all your important files in just one place. You’re only asking for trouble. Trust me on that one.

 

9-FIGHT THE POWER, PART TWO: Don’t go cheap on power management. Get a damn good surge protector. Monster Power is one good way to go. For instance, here is one solution that I found.

 

10-THE ELECTRICITY BILL: Something more people need to factor into their upgrading decisions is the power supply unit (PSU). That one part determines how much juice gets distributed to the entire machine. If you try plugging a turbo-charged card into a PC with a small PSU, it simply won’t work – or at least not properly.

 

hp support page.JPG

 

Bear in mind that there are entire sites, books and full time businesses based around this topic. I’m just barely grazing the surface here. Are there any awesome tips popping up in your mind? Let’s hear em!

 

Stay tuned. Soon I’ll be strolling through HP’s online store to give some practical examples of what you can be doing to get the most out of your next purchase….and help you plan ahead for the next level of upgrades you might want to prepare for down the road.

Comments
by martini on ‎10-06-2011 09:36 AM

Hi

 

About part 1- HAVE YOU UPDATED LATELY?. When we talk about the drivers, I found that HP Support Assistant does not do a good job there. 

 

I had found driver far more updated that the ones listed on HP Support Asistant. And sometimes HP Support Assistant does not show any update at all.

 

The best way to update drivers it is to go to Windows hardware manager and check the driver versions for Wireless card, bluetooth card, ethernet, DVD, touchpad and search for it independly on the web. Of course, it is always good to have a backup of the older driver as you stated.

 

But as a conclusion I think that HP Support Asistant need to be improved to always try to get your drivers to the same level. No one is giving this service good enought, not MS Windows Update, not the driver update tools that are arround (which many has ad-ware).

 

Improving HP Support Asistant with up to date drivers is an opportunity for HP.

by GizmoGladstone on ‎10-06-2011 04:22 PM

Hey Martini,

 

Thanks for throwing in that extra-level tip -- and the thoughts on the Support Assistant. I'll be sure to share you feedback with the support teams.

 

Cheers!!

 

Darren

by cebess on ‎10-15-2011 05:24 AM

Another thing to think about when upgrading is the fan and airflow for that new graphics card. I recently bought one and it sounds like a blender compared to the card it replaces.

by GizmoGladstone on ‎10-20-2011 07:19 AM

@cebess: excellent point. I alluded to that, but yeah, I remember getting graphics cards that would fire up and sound like a leaf blower....and yep, if there isn't enough room around a graphics card for good airflow, it's a recipe for possible meltdowns.

by lozzad123 on ‎12-20-2011 01:38 AM

also an important upgrade would be adding an ssd hardrive, for a real boost to performance.

http://www.computerrepairspronto.com.au

 

by devildog320 on ‎04-16-2012 06:31 PM

 

 

September 2010 to April 2012

 

DO NOT BUY HP! THEY HAVE PROBLEMS WITH THEIR HP PAVILION DESKTOP AND THEY WILL NOT STAND BEHIND THEIR PRODUCT!!!

 

I purchased an HP Pavilion desktop pc in August 2010 and since that time it has been a complete lemon. The HP Pavilion has good reviews and is the company purportedly has great customer service, but my experience is that the HP Pavilion desktop pc is a terrible value for the price. The HP Pavilion desktop pc is a lemon and customer service has been horrendous. I purchased the HP Pavilion desktop pc just to browse the internet and to work in Microsoft Office – neither of which puts a great deal of strain on any components.

 

Three days after purchasing and setting up the computer, it started shutting down unexpectedly. I would be away from my office and the HP Pavilion desktop would shut down when I came in to work. I would push the power button and it would immediately come back on in a blue screen, stating that my computer was shut down improperly and asking me if I would like to start in safe mode.

 

I called technical assistance for my HP Pavilion desktop immediately and over the next five months I spent over 50 hours on the phone with technical assistance for my HP Pavilion desktop, following their instructions to clean out the HP Pavilion desktop tower, remove the HP Pavilion desktop RAM and re-seat it, even wiping the hard drive of my HP Pavilion desktop clean and starting over. None of the actions repaired the problem, so I asked HP if they would send my HP Pavilion desktop in for repairs, but was told that they could not do so.

 

The following five months were just as hectic—my HP Pavilion desktop would shut down unexpectedly, I would call technical support and get nowhere. Finally, when my warranty was nearly up, I sent the CEO of HP a letter stating my problems, after which my HP Pavilion desktop was sent in for repair.

 

I received the HP Pavilion desktop back and hooked everything back up to it on July 26, 2011. Within 30 minutes of starting the computer and logging in, it had shut down again. The repair order said that the motherboard was repaired or replaced, but this has not helped the performance of the HP Pavilion desktop. The HP Pavilion desktop keeps shutting down while it sits idle and it has also been locking up while I am using the internet and Microsoft Word at the same time.

 

I called for technical assistance with my HP Pavilion desktop on July 28 only to be kept on hold for nearly 26 minutes after being connected. After that, I was transferred to someone else without even being told what was happening. The person I was transferred to was an escalation manager, but he told me that he could not help me at all with my HP Pavilion desktop.

 

On July 29, 2011, I received a phone call from a Keith in the HP home office who was disrespectful, rude, and would not even let me finish a sentence. I am not sure if he was having a bad day, but he did not identify what department from which he was calling—instead asking me what my problem was with my HP Pavilion desktop.

 

When I proceeded to tell Keith the issues I was having with my HP Pavilion desktop, he would not let me finish one sentence, interrupting me several times by talking over me and telling me what the standard warranty plan is instead of listening to me. I got frustrated and told him to let me finish a sentence, so he sat there in silence as I told him my issue and asked him if he could help me. He did not answer my question at all but sat there in silence on the phone until I asked if he was still there. He responded by asking if it was okay if he spoke now.

 

This is the most childish behavior I have had to deal with from a professional company ever in my life. I immediately told Keith to let me speak to his supervisor and he put me on the phone with a case manager named James.

 

While James did listen and act professionally, he was not able to help me in any way with my problem. I am so confused by this phone call because I was assuming it was to address the issues I have been having for a year with my HP Pavilion desktop but instead it was just to insult me. Nothing came of the conversation, except James emailed my escalation manager, Andrea, who was supposed to contact me by 6pm this evening concerning my HP Pavilion desktop. I never did receive that phone call.

 

On August 1, 2011, I called the HP corporate office number that was emailed to me from the CEO’s office only to be transferred without notice (I was in the middle of a sentence) to a non-working line or a line that was busy and I was cut off. I spent over 45 minutes on the line to the HP corporate office above to a man named Sambra who is yet again telling me that he cannot do anything to help me with my HP Pavilion desktop. Is there anyone at HP who can or will handle this problem with my HP Pavilion desktop? I am seriously starting to doubt it because I cannot receive a single email or phone call from someone who has the authority to help me since my case manager Andrea will not do her job.

 

HP has the absolute WORST customer support team I have ever had the disgust of having to deal with, concerning my HP Pavilion desktop, in my entire life. I have been trying for over a year to get someone to fix my absolute junk HP Pavilion desktop pc that I purchased. It took HP’s "award-winning" customer support nearly a year to getting around to finally sending in my desktop for repair, just before the warranty expired and to no effect. Again, through no fault of mine the proper item was not repaired--I received the HP Pavilion desktop back with the EXACT same problem.

 

After my fifth letter to the CEO of HP, a case manager, Susan, contacted me about my HP Pavilion desktop. She ordered another motherboard and sent a technician to my house to look at the HP Pavilion desktop. The technician came out and ran a bunch of tests on my HP Pavilion desktop and could not find anything causing the problem. He told me that HP has a good product and that it is possible that this specific HP Pavilion desktop has a problem that is unpredictable and that it may be a lemon. He said that he would state in his report that if the problem with shutting down happens again on my HP Pavilion desktop, that it should be replaced.

 

On August 22, 2011, the HP Pavilion desktop was shut down again. I called Susan, my HP escalation manager, and she told me that they would have to send the HP Pavilion desktop in for repairs again. I do not understand this at all—nobody can find the problem but I have to keep going without a computer. I am a graduate student and I cannot go without my computer for even one day—my job depends on my ability to get on a computer, do research, and write as well. When I explained this to Susan at HP, she said that this is the process for taking care of problems with the HP Pavilion desktop. I am at a loss for what to do because no matter what I do, HP will not stand behind their HP Pavilion desktop product.

 

I have a lemon HP Pavilion desktop and HP will not do the right thing and replace a defective product. Offering to send the HP Pavilion desktop in for repairs, again, will accomplish nothing. I tried for a year to get HP to send in the HP Pavilion desktop for repairs, asking them to do them over the summer when I was not busy, but HP kept dragging their feet and now I am in a position where I cannot win and cannot get help with my HP Pavilion desktop.

 

I explained this to Susan and she offered to extend my warranty by one year once the repairs are completed on my HP Pavilion desktop. Again, this does me no good—a warranty is only as good as the company behind it and so far HP has not held up their end of the bargain. I would highly recommend that you stay completely away from HP Pavilion desktop and HP as a company (August 2011).

 

It is now April 2012 and I am STILL dealing with HP and their junk HP Pavilion desktop pc. They will not stand behind their product and continue to tell me that once the warranty is out of date, they will no longer service the computer. Apparently Susan at HP did not note that my warranty was extended by one year on my HP Pavilion desktop. Do not buy HP Pavilion junk!!

 

Here is my HP Pavilion desktop information:

Model #: HP Pavilion p6533w

Product #: WW609AA#ABA

Serial #: 4CE0221D2L

Software Build #: 10NASUMW610#SABA#DABA

Service ID #: 033-011

PCBRAND: Pavilion

by GizmoGladstone on ‎04-16-2012 08:53 PM

Hey Devildog,

 

In case you missed it, I responded the first time you posted on this. I'm going to do my best to hook you up with the people that I know over at @hpsupport and see if we can get this resolved.

 

Thanks,

 

Darren

TheNextBench.com

 

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