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N/A
Posts: 5
Registered: November

Re: HP WallArt

Hi HP-Sonia,
Stefano Bertolini has reached out to me about some of the plugin issues.We are discussing details currently.

 

As for current documentation issue, it would be really nice if someone on your end actually started compiling a troubleshooting guide for the WordPress stuff. At this point I would think you guys have had enough questions asked and answered to create some kind of guide, FAQ, something, anything. Even my previous conversations with Stefano yielded information not published here. Good information with pics no less.

B. Wolf
https://altitudecolor.com
Administrator
Posts: 374
Registered: ‎01-09-2017

Re: HP WallArt

Hello @ActAdmin

I am glad you have been contacted by the Wallart Support Center and you are working on the solution. You have made your point about the FAQ document and I am sure we are going to create something similar.

Please do not hesitate to contact this forum if you have further questions.

N/A
Posts: 7
Registered: ‎09-30-2015

Re: HP WallArt

Hi Marc, Dear HP Support Desk. 

 
We have been using your HP Wallart software since 2015 with great success and we love it. 
 
However we need to adress a serious problem which causes us to loose business. 
 
Since a few months we have noticed that the prints that we produce in Wallart mainly for Wallpaper visually show more pixels than before. We have had a significant ncrease of customer complaints for bad quality of the print in the last 3 months and we never had this problem before. 
 
We of course know the theory of pixels and the quality of input. However the surprising result of our study is that the input of the FOTO is EXACTLY the same, however the output from Wallart now is different. 
 
Please see attached two images which we are selling frequently. This is a screenshot of a corner of the picture of a forest. You can clearly see the difference. One is processed in Wallart more than 1 year ago. The other I processed today in Wallart. 
 
It is clear that something in the processing of the image has changed. The funny thing is that the pixelated image with low quality is bigger in size. 
 
I send you a link with a download to both files which I processed in Wallart. 
 
I need your advice on what you can do to help us to get back the old quality because right now we are Loosing business because of this. . 
 
I send you the download link with both files and also I attach 2 screenshots with a zoom of 100% where you can cliearly see what happens. 
 
Your soonest answer will be highly appreciated. 
Thank you, 
Sander
 
BEFORE - GOODBEFORE - GOODAFTER - BADAFTER - BAD
 
Administrator
Posts: 374
Registered: ‎01-09-2017

Re: HP WallArt

Hello @Walldesign56

I know that you are working on a solution with the HP Wallart Support team. I am sure they will be able to help you.

N/A
Posts: 2
Registered: ‎09-04-2015

Re: HP WallArt

 Hi there!

We select Fotoba lines however the print file also contains trimming lines.  I can't see any setting to turn this off, and to me it seems trimming lines are contraindicated when Fotoba lines are selected.

Please help!

Thanks

Highlighted
Administrator
Posts: 374
Registered: ‎01-09-2017

Re: HP WallArt

Dear @Jen53

Could you attach some image to understand the problem?

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