Unable to upgrade TS 8.1 to TS 8.2 with silent installation (711 Views)
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Posts: 58
Registered: ‎02-22-2015
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Unable to upgrade TS 8.1 to TS 8.2 with silent installation

[ Edited ]

Hi, 

 

I am using Cent OS 7 and trying to upgrade TS 8.1 with TS 8.2 using silent installation feature. I am getting following error while running the script. From the error, it seems /usr/Interwoven/TeamSite/bin/iwauthend is being used by some process, but I tried to stop teamsite, od base, teamsite search services, but I still see the same error. I tried to find which process is using this file with "lsof" command but did not find anything. 

 

Installation Script:

 

./SilentInstall.sh /tmp/iwovinstaller-linux-8.2.0.0.0.bin  /usr/Interwoven/iwinstall/private/config/installer.properties

 

Error in tail -f /usr/Interwoven/iwinstall/logs/installer.log

 

2017-02-16 15:36:01,421 ERROR com.interwoven.wcm.install.framework.ia.Driver - Failed to unpack component TeamSite from package /tmp/iwovteamsite-linux-8.2.0.0.iwpkg.

com.interwoven.wcm.install.util.InstallException: Failed to unpack component TeamSite from package /tmp/iwovteamsite-linux-8.2.0.0.iwpkg.

at com.interwoven.wcm.install.framework.Install$UnpackTask.runTask(Install.java:576)

at com.interwoven.wcm.install.framework.MultiComponentCompositeTask.runTask(MultiComponentCompositeTask.java:111)

at com.interwoven.wcm.install.framework.ia.Driver.install(Driver.java:368)

at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)

at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

at com.zerog.ia.installer.GhostDirectory.install(Unknown Source)

at com.zerog.ia.installer.InstallablePiece.install(Unknown Source)

at com.zerog.ia.installer.Installer.install(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source)

at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)

at com.zerog.ia.installer.Main.main(Unknown Source)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.zerog.lax.LAX.launch(Unknown Source)

at com.zerog.lax.LAX.main(Unknown Source)

Caused by: java.io.FileNotFoundException: /usr/Interwoven/TeamSite/bin/iwauthend (Text file busy)

at java.io.FileOutputStream.open(Native Method)

at java.io.FileOutputStream.<init>(Unknown Source)

at java.io.FileOutputStream.<init>(Unknown Source)

at com.interwoven.wcm.install.api.Zip.unpack(Zip.java:177)

at com.interwoven.wcm.install.framework.Install.unpack(Install.java:1040)

at com.interwoven.wcm.install.framework.Install$UnpackTask.runTask(Install.java:567)

... 17 more

 

If anyone came up with this error, please suggest how can I get rid of this.

 

Thank you

Vinod Goud

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Posts: 11,204
Registered: ‎08-19-2002

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation

That is an executable, nota text file.  

 

Can you run:

 

ps -ef | grep iwauthend

 

And kill the process ? 

Andy Knipp

If it solves your problem, mark it as the solution.
N/A
Posts: 58
Registered: ‎02-22-2015

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation

Hi Andy,

 

I tried to kill the process, but its keep getting back again.

 

[root@teamsite-v8 ~]# ps -ef | grep iwauthend

root      7436  2583  0 16:39 ?        00:00:00 iwauthend --threads 16 --port 53049 --loglevel panic

root      7454  3695  0 16:40 pts/1    00:00:00 grep --color=auto iwauthend

[root@teamsite-v8 ~]# sudo kill -9 7436

[root@teamsite-v8 ~]# ps -ef | grep iwauthend

root      7458  2583  2 16:40 ?        00:00:00 iwauthend --threads 16 --port 53049 --loglevel panic

root      7471  3695  0 16:40 pts/1    00:00:00 grep --color=auto iwauthend

[root@teamsite-v8 ~]# sudo kill -9 7458

[root@teamsite-v8 ~]# ps -ef | grep iwauthend

root      7475  2583  5 16:41 ?        00:00:00 iwauthend --threads 16 --port 53049 --loglevel panic

root      7488  3695  0 16:41 pts/1    00:00:00 grep --color=auto iwauthend

[root@teamsite-v8 ~]# sudo kill -9 7475

[root@teamsite-v8 ~]# ps -ef | grep iwauthend

root      7492  2583  2 16:41 ?        00:00:00 iwauthend --threads 16 --port 53049 --loglevel panic

root      7505  3695  0 16:41 pts/1    00:00:00 grep --color=auto iwauthend

[root@teamsite-v8 ~]# ps -ef | grep java

root      7507  3695  0 16:41 pts/1    00:00:00 grep --color=auto java

 

Thanks

Vinod Goud

N/A
Posts: 58
Registered: ‎02-22-2015

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation

[ Edited ]

Renaming TeamSite/bin to TeamSite/bin.bak fixed the issue.

 

cd /usr/Interwoven/TeamSite

mv bin bin.bak

 

Thanks
Vinod Goud

N/A
Posts: 11,204
Registered: ‎08-19-2002

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation

 

 

Glad you got it fixed.  Please file a bug with support,  so this is documented and a fix to the installer can be made. 

Andy Knipp

If it solves your problem, mark it as the solution.
N/A
Posts: 58
Registered: ‎02-22-2015

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation

Hi Andy,

 

I don't know the process of filing a bug for teamsite. Can you give me the URL where I can file a bug?

 

Thanks

Vinod Goud

N/A
Posts: 11,204
Registered: ‎08-19-2002

Re: Unable to upgrade TS 8.1 to TS 8.2 with silent installation



Find out who in your company has the support login.  

 

This is the URL

 

https://knowledge.opentext.com/

Andy Knipp

If it solves your problem, mark it as the solution.