Preparations are well underway for Dialogue 2016—the industry’s customer engagement event of the year! And what a timely event this is, with everyone talking about customer engagement or customer experience. These new initiatives are a priority for leading businesses. Of course, for our customers, we know you already think it’s important. But in addition, the industry agrees: Forrester recently reported that 89% of companies consider digital transformation a priority, which makes this year’s event one you won’t want to miss.
We’re happy to announce that Forrester’s Ron Rogowski, Principal Consultant serving customer experience professionals, is the Dialogue 2016 keynote speaker! Ron will share how companies can develop and execute digital-first customer experience strategies, and deliver on the needs and expectations of today's multi-touchpoint customers. It’s a conversation you won’t want to miss.
In today’s business world, your ability to hold personalized conversations is one of the simplest keys to success. And that’s why HP Software is excited to bring you Dialogue 2016 (formerly HP Engage)—our new keynote event focused on the Digital Transformation that is changing the way customers and businesses communicate today.
With 75% of the workforce being digital native by the year 2025, digital communications are becoming more and more important. I’m not a millennial but I live with a few of them and I have noticed some differences. At first I didn’t buy into the whole idea that this generation was that much different than the rest of us. But as I pay attention to the way my 18 year old son interacts with his friends, how he makes decisions about brands and how he recently responded to his insurance company’s email about repairing his car after a fender bender; I am beginning to see the light.