Hear from Forrester and InfoTrends CX experts at Dialogue 2016—and get the Early Bird before July 31

Dialogue2016_type_FINAL_colors_OL.jpgPreparations are well underway for Dialogue 2016—the industry’s customer engagement event of the year! And what a timely event this is, with everyone talking about customer engagement or customer experience. These new initiatives are a priority for leading businesses. Of course, for our customers, we know you already think it’s important. But in addition, the industry agrees: Forrester recently reported that 89% of companies consider digital transformation a priority, which makes this year’s event one you won’t want to miss.

Get expert insight at Dialogue 2016 – Announcing keynote speaker: Forrester’s Ron Rogowski

Ron-Rogowski-NEOPDF.JPGWe’re happy to announce that Forrester’s Ron Rogowski, Principal Consultant serving customer experience professionals, is the Dialogue 2016 keynote speaker! Ron will share how companies can develop and execute digital-first customer experience strategies, and deliver on the needs and expectations of today's multi-touchpoint customers. It’s a conversation you won’t want to miss.

The year’s best conversation: Announcing Dialogue 2016 – Sept. 26-28, 2016

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In today’s business world, your ability to hold personalized conversations is one of the simplest keys to success. And that’s why HP Software is excited to bring you Dialogue 2016 (formerly HP Engage)—our new keynote event focused on the Digital Transformation that is changing the way customers and businesses communicate today.

Omnichannel communications for your digital-savvy customers

infographic-thumb.JPGWith 75% of the workforce being digital native by the year 2025, digital communications are becoming more and more important. I’m not a millennial but I live with a few of them and I have noticed some differences. At first I didn’t buy into the whole idea that this generation was that much different than the rest of us. But as I pay attention to the way my 18 year old son interacts with his friends, how he makes decisions about brands and how he recently responded to his insurance company’s email about repairing his car after a fender bender; I am beginning to see the light.

BNP Paribas Personal Finance delivers simplified & personalized communications with HP Exstream

HP Exstream - BNP Paribas Personal Finance.JPGGuest blog by Patrick Kehoe, WW Head, HP Exstream

 

I’m excited to share a new HP Exstream customer success story featuring BNP Paribas Personal Finance, a global leader in financial services. Watch this new case study to learn how BNP Paribas Personal Finance has used HP Exstream for more than 10 years...

Why customer engagement is critical to your success

HP Exstream - Customer engagement infographic.jpgThe term “customer engagement” is everywhere now. The industry is moving from touting “customer experience” to “engagement” because we all know that “engagement” is much deeper; it is about interactions, not just transactions. Excelling in customer engagement is a critical component to outperforming your competitors and delivering lifetime customer value...

Gore Mutual wins award for app powered by HP Exstream

Gore Mutual Award - HP Exstream.jpgExcelling in customer experience is a critical component to outperforming your competitors and delivering lifetime customer value.  As millennials and Gen-Zers are become the norm – 75% of the labor force will be digital born by 2025 – insurers are realizing they must be able to deliver digital communications and do it quickly because digital natives don’t like to wait. Gore Mutual recognized that and is already incorporating digital communications...

It’s technically easy to upgrade to the latest version of HP Exstream

Upgrading HP Exstream.PNGHP Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety of simple and complex customer-facing documents with dynamic content for interactive, on demand or batch environments. Release after release, HP Exstream brings a lot of new exciting features mainstream...

“Spring cleaning” the office – HP Exstream’s short guide to personalizing customer communications

Spring Cleaning with HP Exstream.jpgAs many of us begin to dig out from a long winter, the time has come to shift toward the annual ritual of spring cleaning. We often think of spring cleaning as a focus on ridding ourselves of excess home clutter, but what about the office? Have you considered the importance of “spring cleaning” your customer-facing documents?

E.ON and Choice Hotels deliver customer experience success with HP Software

Exstream - E.ON 2.JPGI’m excited to share two of our latest customer success stories with you from two fantastic organizations who are using HP Software technology to drive customer experience success. The first success story features E.ON, one of the UK’s leading power and gas companies, powering over five million homes and businesses. Each year they send out over 40 million customer communications...

Omnichannel communications make a difference

Omnichannel Communications.jpgHistorically, the management of customer communications has been relegated to the back office. Operational systems have been seen as a necessary evil to running the business or outsourced as a commodity to a print service provider along with print and fulfilment operations. Over recent years HP has noted that business to consumer organisations are recognising that customer communications are a core part of an organisation’s proposition...

Ready, set, action! HP Engage 2015 demos now available

HP Engage Demos.jpgYou’ve seen the case studies from HP Engage 2015. You’ve watched the keynote replays. And now, I’m excited to share a look at our products in action with new demos.

 

At Engage, attendees had a chance to experience the HP Software product suite first-hand in the Solution Showcase. Our staff of technical experts was on-hand to demonstrate our products’ features and capabilities. 

5 customer experience insights & keynotes via HP Engage 2015

Keynotes at HP Engage 2015.JPGHappy New Year!  Before the holidays, I shared our series of customer case study videos from HP Engage 2015. They showcase fantastic examples of how our customers are delivering innovative customer engagement. Today, I’m excited to share keynote replays from HP Engage. Each of our product leaders took the stage to share business visions, product innovation, and key trends in customer experience.

Transforming digital with HP Software Professional Services

Get to know HP Software Professional Services.JPGGuest post by Bryan Rellinger, WW Head of Global Services

 

According to Forrester, 89% of firms say digital transformation is the priority1. Have you been wondering what steps you should take to begin your organization’s digital transformation?   With all of the different offerings out there it can sometimes be difficult to determine the path that best suits your organization’s needs and goals.

New HP Software customer case study videos available

HP TeamSite + BlueCross of Idaho Case Study.JPGIt’s been a busy couple of months for the HP Software team. Back in November, we hosted HP Engage 2015 in San Diego and spent three days sharing best practices, learning from thought leaders, and celebrating customer successes.

 

At the conference, we unveiled a series of new customer case study videos, highlighting how our customers are making innovative strides in customer experience. 

Build your personalized #HPEngage15 agenda today

HP Engage 2015 - Agenda Builder.jpgHeaded to HP Engage 2015? The personal agenda builder is now live! Check out detailed information on all the sessions and build your custom agenda, to ensure that you get the most out of the event. Browse the available sessions, select your interests, and get excited for HP Engage in San Diego.

 

You’ll need your registration credentials to log in to the agenda builder. If you haven’t registered, you can do so here, but you can see all the session information in the HP Engage Session Catalog.

#Flashback: HP Engage 2014

Flashback to #HPEngage14.jpgHP Engage 2015 is only eight weeks away! We’ve put together a timeline of HP Engage 2014, as seen through the lens of social media, so we can share some of the highlights (and, I’ll admit, it gives me a kick to re-live the awesomeness that was last year’s event).

 

Check out our HP Engage 2014 #flashback Storify. If you like what you see, you can learn more on the event site, and register for HP Engage 2015.

Watch your mouth – And your emails, texts, and statement promos

Watch your emails, texts, and statement promos.jpgEvery communication carries a risk. Just ask a politician who failed to “stay on message” and ended up losing the election.

 

It doesn’t take much. Some ill-advised, off-the-cuff change in language can damage a public figure’s image overnight, making him or her seem dishonest, insensitive, or ignorant. Skilled politicians have a sixth sense about staying true to their core message and the “brand” they are portraying. They know it’s vital to their success.

Student Financial Aid Services uses HP Exstream to simplify college affordability

Student Financial Aid Services uses HP Exstream - Case Study.jpgI am thrilled to share the latest HP Exstream success story with you!

 

Student Financial Aid Services (SFAS) wanted to help all prospective college students, especially low-income students, understand which colleges were affordable and also met their academic needs. They needed a communication-management solution capable of synthesizing this variable data to quickly produce individual documents.

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