Upcoming webinar: Selling the value of the contact center inside your organization

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From the desk of Dr. WFO:


As a contact center leader, are you always asked to do more with less, yet expected to deliver an outstanding customer experience? Are you tired of having to justify or ask for investments for your contact center during the budget planning process?


If you answered yes, then you’ll want to attend my upcoming webinar with Call Center IQ (IQPC). During the webinar I’ll be discussing how you can sell the value of your contact center within your organization. You’ll learn the “who, what, why, and how” behind sharing valuable contact center insights with other departments in the enterprise. There’s a goldmine of information and insights within the contact center; you just need to know how to leverage it.


Check out the event details below, and register today. In case you can’t make it, a recording will be made available to all registrants.


Webinar: Ready to get noticed? Selling the value of the contact center inside your organization

Date: Wednesday, April 20
Time: 10:00 AM PT/1:00 PM ET
To register click here


Is your contact center seen as a cost center by your organization? Do you have trouble articulating the value of your contact center? Let me know in the comments below.


Until next time…


Read more from the HP Workforce Optimization Software team:

Using desktop analytics to understand your AHT by Lorne Wood
Get to know your HP WFO Software Superstars – Jack Jarocki by Robin Hardy
CCNG hosted by the Texas Workforce Commission: Smarter contact center hiring decisions by Roger Lee
Escape from the Dark Side with HP Qfiniti 10.5 & HP Explore 5.1 by Sukumar Ramaraj

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