Does your contact center suffer from Diminished Customer Delight (DCD)?
This is an all-too common ailment when it comes to customer engagement, but now relief is near.
Roger Lee, aka Dr. WFO and my colleague here at HP WFO Software, has teamed up with contact center experts at ICMI to offer remedies for reducing customer effort, the all-important metric that makes or breaks your ability to delight customers.
In four easy-to-digest chapters, Dr. WFO outlines his steps to better health for your contact center.
Phase 1: Chaos examines data overload in the contact center
Phase 2: Context dives into the three primary ways contact centers attempt to use customer interaction data are detailed.
Identifying the conditions related to Chaos and Context in your organization is one thing, but the report also provides prescriptions for relief.
Phase 3: Clarity reveals how 50% of contact centers are already using workforce optimization (WFO) to overcome the heartburn of having to rely too often on your gut instinct when making customer experience decisions.
Phase 4: Competitive Advantage prescribes the Intelligent Contact Center as a power antidote for failing to listen to every bit of interaction information that your customers are sharing with you.
Download this informative report now to improve the health of your contact center and relieve the pain that your customers might already be associating with the experiences you provide them.
Learn more about other HP WFO Software remedies on our website: HP Qfiniti, our integrated, modular workforce optimization (WFO) software suite; HP Explore, for powerful Voice of Customer, speech and multichannel analytics; and HP Qfiniti Managed Services, a complete WFO solution on a managed appliance.
You’ll feel much better when you do. And so will your customers.
Do you feel like you’d benefit more from an in-person consultation with Dr. WFO? Well, join him and other experts on the HP WFO Software team at the upcoming ICMI Call Center Expo & Conference in Long Beach, California, on May 10-13. We are proud to be a gold sponsor at this year’s event and hope that you will take advantage of 25% off your registration fee by registering now with our discount code below!