CCNG hosted by the Texas Workforce Commission: Smarter contact center hiring decisions

From the desk of Dr. WFO: 


CCNG - Call Center Town Hall Discussion.jpgThank you to Candy Kothmann, North Texas Tele-Center Director of the Texas Workforce Commission, for hosting the first of many CCNG events in March. The event covered the topic on making smarter hiring decisions; it was well-received by all who attended. Many other topics were discussed during the half-day session, including leadership development, work-at-home agents, and contact center metrics.


HP Workforce Optimization Software was one of the sponsors of the event.  If you are not currently a member of CCNG or haven’t attended a regional CCNG event, I highly encourage and recommend making the time. Have your supervisors, team leaders, managers, and even individual contributors from your contact center attend the regional events. Developing your employees and future leaders is well worth the investment.


Dr. WFO presenting at CCNG - March 2016.jpgHere are a couple photos from the event. The first of an open town hall discussion with industry experts and practitioners. Great insights were shared! The second photo is of yours truly, delivering a presentation on selling the value of your contact center.Smiley Happy


In case you couldn’t make it to the event, please join me on April 20th for a live webinar with IQPC at 1:00 pm EDT on how to help your contact center get noticed by the rest of the business, by leveraging the goldmine of data and insights found in call recordings, interactions, and more. Register here today.


I will also be attending the upcoming ICMI Call Center Expo & Conference in Long Beach from May 10-13. We’re excited and proud to be a Gold Sponsor at this year’s event. Be sure to stop by Booth 821 for a free consultation with me and gourmet coffee. If you haven’t registered yet, take 25% off registration with discount code fFuIAF49. See you there!


Until next time…


Read more from the HP Workforce Optimization Software team:
Escape from the Dark Side with HP Qfiniti 10.5 & HP Explore 5.1 by Sukumar Ramaraj
Get to know your HP WFO Software Superstars – Alan Au by Robin Hardy
You have a Voice of Customer program in place, but now what? by Adil Berdai
Dr. WFO has a prescription for reducing customer effort by Henry Eakland

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