From HP we strongly recommend upgrading to the latest firmware for all units as it includes significant improvements. Firware Version NEXUS_01_11_00.3
Please note that the printer will automatically reboot 2 times until the firmware upgrade process is completed successfully.
This download includes the latest firmware file for the HP Latex 310/330/360/370 Printers
Hi there, did the update on my hp latex 310. cant get my flexi software to update though, and my colors are printing off now? blues are printing purple? would my flexi software not being updated be the cause of this? Ive changed inks, cleaned printheads, done alingments all with no prevail
Can you please let me know what are the versions of Firmware and RIP that you are using (except for the updated on). On the other side, which ICC profiles are you applying and which medias are affected. Generic profiles that the printer contains/custom medias that they have created/medias downloaded from Online Media Search.
I need to know a bit more in order to give you the most accurate answer.
Looking forward to hearing back from you
The prior firmware Im not exact on, it hasnt been updated since early last year, I am using Flexi hp basic edition cloud software that came with the printer. As for ICC profiles ill be honest I use whatever the stock settings are, had this printer for 3 years and ran it outta the box and its been awesome. But i was printing on poster hp media and some oracal viynl and both profiles after picking the specific medias the colors were the same. I even tried plugging my old cyan inks in to see if i had a bad ink maybe but the same result. Is there anywhere that I can download old firmwares for the printer to try? Im at a loss? I have 3 new printheads on order, but i really dont think its the issue. Funny this happens and its the most business ive had set to go since being in business and now my printers on the fritz.....
In that case please get in touch with your support team.
I am sorry I cannot help this time.