10-31-2017 07:01 AM
Hi. I am pretty new to the HP 360 printer. I have been printing a certain color (kelly Green) for some projects and today the printer produces a completely different color. I have not changed any settings and have auto cleaned the print heads using the printer. I'm not sure why it won't print correctly but won't. I have looked into it a bit and believe it maybe a printhead issue. All my printheads are new within a month and I don't believe I should be having this problem. The green is much ligher than it should be. Please Help.
11-10-2017 01:34 AM
My suggestion will the follow:
- Check if cartridges are not expired
- Make a color calibration and ICC profile from the RIP
- If the issue is still there, then call your technical support. They will be able to see in person what is the exact issue.