Update on TouchPad Availability

We have had an enthusiastic response to the TouchPad price drop, and we understand that many customers were disappointed that HP and our retail partners ran out of supply so fast.

 

I posted an FAQ on The Next Bench this morning that addresses some of the common questions we’re seeing from customers. A portion of that post provides detail on the status of orders placed on our Small & Medium Business online store.

 

See those excerpts below. If you’d like to read the full update, please head on over to this post on The Next Bench. 

 

More Information about Online Orders from HP’s Small & Medium Business store…

 

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, the US SMB Store had already sold out of the HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply for all of these orders but are working to fulfill as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd through Wednesday, August 24th, this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

Labels: hardware| TouchPad| webos
Comments
by ronbron2 on ‎09-21-2011 12:35 PM

just read your blog about TouchPad availability that was posted several weeks ago.  It mentioned that those of us who requested updates via email have already been notified that more info was coming and also it implied that we will have one reserved?
I have never gotten any notification and wonder if some of us did not get the emails.
Can you please reply or send the link for us/me to sign up again?
Thank You,
Ron Bergeron
ronbron@att.net
ron@atlbergerons.net 

by pbogart on ‎09-22-2011 09:32 AM

Last month I entered a request for notification when more Touchpads will be available. I did not get a confirmation email or subsequent notification. Should I assume that it was not properly entered that I am not going to know when Touchpads are available? Is it possible to get a notification some other way?

by wizkid on ‎09-22-2011 03:17 PM
I've been watching to find out when more will be available since the deal was opened in August. I missed the initial signup by about an hour. After checking every day for weeks, I'd like to see if I can get put on a notification list. Calling and asking to be put on the notification list is a joke. All the sales droids say is that they're no longer available. Thanks!
by rcb528 on ‎10-01-2011 05:10 PM

Let me know if more touch pads become available.

by tpseeker on ‎10-09-2011 12:13 PM

Please let me know as touchpads become available. Do former HP alumni get any preference?

by AlexSerrano on ‎10-10-2011 06:12 PM



A letter to your new President and CEO

 

I really just want to get to the point. The reason for the success of the HP touchpad had little to do with the fire sale and more to do with the advancements over all other pads including the ipad. In brief they are the following: multitasking, cloud backup, print-ability, stereo speakers, flash support, an app store, and the involvement in design from former apple engineers.

 

There are other pads that are not selling at the same fire sale price of the HP touchpad  because they were not made by HP and don't have webos.

 

Our company switched to the touchpad the minute that it was introduced.

 

The money HP saved on not having to advertise the HP touchpad was greater than the loss in revenue from the price drop.

 

From one CEO and President to another, the future of computing is portability, now is not the time to take the greatest computer company in the world and exit the greatest product of all time.

 

Please call me if you would like to discuss further.

 

Alex Serrano

President

ARS Technology, Inc.

 

by ronniejames on ‎10-12-2011 01:19 PM

Please let me know when more touchpads are available...ronniestranghoener@comcast.net

by fonda222 on ‎10-15-2011 12:43 PM

how do you get on the list

by HP_Strategery on ‎10-20-2011 08:41 PM

Was lucky enough to get 2 of these Touchpads at firesale prices.  We can really thank HP, with its "strategy of the month" for not having it's sales and marketing hat on with webos devices.  As they have announced in August (4-8 months after proclaiming that these were "strategic products") HP is getting out of the webos DEVICES market.  So, we really got lucky.  

 

Unfortunately, for HP, many of us will never trust them again.  Would you buy an HP laptop or desktop today? Would you buy HP servers or switches? With CEO-roulette going on, they can change their minds about anything, anytime, and not care a bit about customer ramifications.

 

So, these are my last HP purchases... unless some other firesale comes along... wait Black Friday is just around the corner... I see a $99 i-7 laptop in my future...

 

For a little bit of irony see:

http://allthingsd.com/20110701/hps-leo-apotheker-talks-webos-touchpad-and-more-the-full-d9-interview...

 

 

by usxpress on ‎10-21-2011 08:05 PM

people have purchased the hp touchpad for 99-149 dollars and now are selling for over 235 on ebay and amazon

by lo24wx on ‎10-25-2011 03:01 PM

please let me know when touchpads are available and where can i purchase one, thank you

by delavaro on ‎10-27-2011 12:49 PM
Let me know when the touchpads are going to be available.
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