See those excerpts below. If you’d like to read the full update, please head on over to this post on The Next Bench.
More Information about Online Orders from HP’s Small & Medium Business store…
Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice. Is HP honoring the discount price?
Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price. Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent. However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.
Q: I placed my order online with HP’s SMB Store. How do I confirm that it was received?
For orders placed after 4am CT on Monday 22nd August, the US SMB Store had already sold out of the HP TouchPad. We are unable to fulfill these orders and they have been cancelled. If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.
If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment. This process is taking longer than first anticipated. At this time, we cannot guarantee supply for all of these orders but are working to fulfill as many orders as possible.If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.
You can check your order status here. If your order is not recognized, please check your order status again the next business day.When inventory has been allocated the status will change to “shipped.” Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.
Q: Why was my order canceled from HP Small & Medium Business Store?
If you placed an order for a HP TouchPad on Monday, August 22nd through Wednesday, August 24th, this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled. If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.
There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account. If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.