Update on TouchPad Availability

We have had an enthusiastic response to the TouchPad price drop, and we understand that many customers were disappointed that HP and our retail partners ran out of supply so fast.

 

I posted an FAQ on The Next Bench this morning that addresses some of the common questions we’re seeing from customers. A portion of that post provides detail on the status of orders placed on our Small & Medium Business online store.

 

See those excerpts below. If you’d like to read the full update, please head on over to this post on The Next Bench. 

 

More Information about Online Orders from HP’s Small & Medium Business store…

 

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, the US SMB Store had already sold out of the HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply for all of these orders but are working to fulfill as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd through Wednesday, August 24th, this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.

Labels: hardware| TouchPad| webos
Comments
by davidg on ‎08-31-2011 10:17 PM

Please notify me if/when touchpads are available in northern calif.  thanks!

by davidg on ‎08-31-2011 10:18 PM

Please notify me if touchpads are going to be available from the HP store also.  Thanks.  

by jetmn39 on ‎09-01-2011 07:46 AM

Please notify me if/when touchpads are available from the HP store. Thank you.

by tammiej on ‎09-01-2011 10:36 AM

let me know when the touchpads are available

by hwierenga7 on ‎09-01-2011 12:54 PM

Please let me know when add'l TouchPads are available.

by nolimit3 on ‎09-01-2011 07:23 PM

It's now available at Sam's Club!!

 

http://www.fatdeals.net/showthread.php?t=2227

by na on ‎09-01-2011 09:18 PM

I want one ):

 

by dara728 on ‎09-02-2011 01:15 PM

Please let me know when the touchpads are available. Thanks

 

by macaofriend on ‎09-04-2011 07:57 PM

Please sign me up for the notification on TouchPad availability.  Please email me on how to but one.

by 20sparky11 on ‎09-06-2011 05:19 AM

Please let me know when the touchpads are available...Thank You.

by Linda on ‎09-06-2011 12:33 PM

Mark_Budgell wrote:

We have had an enthusiastic response to the TouchPad price drop, and we understand that many customers were disappointed that HP and our retail partners ran out of supply so fast.

 

I posted an FAQ on The Next Bench this morning that addresses some of the common questions we’re seeing from customers. A portion of that post provides detail on the status of orders placed on our Small & Medium Business online store.

 

See those excerpts below. If you’d like to read the full update, please head on over to this post on The Next Bench. 

 

More Information about Online Orders from HP’s Small & Medium Business store…

 

Q: I ordered from the HP SMB Store during the promotion but the discounted price was not reflected in my cart/order confirmation page/invoice.  Is HP honoring the discount price?

Yes, some of our SMB customers may have experienced a pricing error while purchasing on August 20th and 21st. We are in the process of ensuring every order is honored at the discounted price.  Most orders are being manually updated to reflect accurate pricing, prior to invoicing being sent.  However, for those orders that have already shipped and invoiced, a credit will be applied for the difference and a revised invoice sent.

 

Q: I placed my order online with HP’s SMB Store.  How do I confirm that it was received?

For orders placed after 4am CT on Monday 22nd August, the US SMB Store had already sold out of the HP TouchPad. We are unable to fulfill these orders and they have been cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released now that the order has been cancelled.

 

If you placed an order prior to 4am CT Monday, August 22, we are working through the large volume of orders, verifying payment details and seeking to source inventory for fulfillment.  This process is taking longer than first anticipated. At this time, we cannot guarantee supply for all of these orders but are working to fulfill as many orders as possible. If you saw a reserve hold for the amount of your order on your credit card and your order cannot be fulfilled, no actual charges have been made, and this reserve hold will be released if the order is cancelled.

 

You can check your order status here.  If your order is not recognized, please check your order status again the next business day. When inventory has been allocated the status will change to “shipped.”   Please note that planned ship and delivery dates on the order status page are not accurate for TouchPad orders. You can only be certain that we have identified a unit to fulfill your order once the order status shows a shipment tracking number.

 

Q: Why was my order canceled from HP Small & Medium Business Store?

If you placed an order for a HP TouchPad on Monday, August 22nd through Wednesday, August 24th, this was after a Sold Out message was posted on our webstore. All of these orders are being cancelled.  If you saw a reserve hold for the amount of your order on your credit card, no actual charges have been made and this reserve hold will be released as soon as the order is canceled.

 

There are several reasons that your order would have been canceled if you placed it on Saturday, August 20th or Sunday, August 21st, such as a duplicate order found or billing issues on the account.  If you believe your order was canceled in error, please contact an HP Customer Service Representative at 1-866-625-0242 (Dial option #3) or via Email Customer Service option who will be happy to assist you. Please be aware that we are experiencing significant call volumes with extended wait times, so we ask for your patience.



I would like to be added to a list for 2 touchpads 16gb at $99.00each and 1 32gb touchpad for $149.

Please keep me updated as to when they will be available to purchase.  Thks, Linda

by LMattern on ‎09-06-2011 06:11 PM

I signed up to receive an email notification when there wopuld be more hp touchpads available. As far as I am reading there should have been an email notification sent out today. I never received an email notification. i missed out on the first fire sale of the hp touchpad and would like to be notified on the second round whenever they are released. I do not want to miss out on this opportunity.

by The_Tango on ‎09-07-2011 08:30 AM
Where do I sign up on list? TIA
by deanlan on ‎09-11-2011 09:02 AM

Please let me know when the new touchpads are available.

Thank you

by ccgraham2 on ‎09-12-2011 04:21 PM

Please let me know when the touchpads are available I want to purchase the16gb at $ 99.00, or add me to the list. email addresses are ccgraham2@aol.com or chavies.graham@us.army.mil.

by hlam01 on ‎09-14-2011 03:23 PM

Please add me to the list for your touchpads promotion for 16gb at $ 99.00.  or add me to the email notificaion when the touchpads become available.  Thank you.

by LillyNMae on ‎09-15-2011 07:36 AM

 

Where can one sign up to be notified of when the new laptops are available? Where is the link?

 

Thanks!

by weregoins on ‎09-17-2011 11:05 AM

Please add my email to your list ot people to notify when the touchpads are available.

weregoins5@roadrunner.com

by cg1970 on ‎09-20-2011 09:15 PM

Can i still order a touch pad? Will more become available?

by tnlewis on ‎09-21-2011 08:51 AM

I would love to be on the list to be contacted about the TouchPad's availability.  I had added the touchpad to my wish list in August but I am unble to find a wishlist...I thought that would get me an email when they were back in stock.  Is there any way to get on the contact list now?

 

Thanks much...

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