HP’s Journey to Windows 10

Hi there, for those of you who don’t know me, my name is Mike Nash, and I am responsible for Customer Experience and Portfolio Strategy here in the Personal Systems team at HP. Part of my role at HP is working closely with Microsoft, something we’ve been doing since the very early planning of Windows 10. HP and Microsoft are both super focused on the customer experience and we certainly received a lot of feedback on Windows 8. What’s been really cool is how responsive Microsoft has been to feedback, both from our mutual customers, and from HP directly. This has helped to drive the changes that were made to Windows as part of the Windows 8.1 release, which has really improved the customer experience. For example, Windows 8.1 now includes a Start Button and all new HP PCs with Windows 8.1 now boot to desktop instead of the “Modern” interface that was the default when Windows 8 first shipped. I was recently playing around with a Windows 8 system from a few years ago and it reminded me how much the OS has evolved over last two-and-a-half years or so.


At the same time, it’s been exciting preparing for Windows 10 here at HP, and as I am sure you saw from Terry Myerson’s blog post, we are now in the final countdown to the release of the new operating system. Designing new PCs with the customer experience in mind and optimizing our hardware to take advantage of Windows 10’s key features has been and continues to be an exciting journey for us. I hope you’ve seen this passion manifest itself in our 2015 portfolio.


Working closely with Microsoft on Windows 10, we designed our 2015 portfolio of products to be ready for Windows 10. Given the normal planning and release cycles for our products, we didn’t know exactly when Windows 10 would ship, so we planned our entire 2015 portfolio to be Windows 10 ready even though some of these products would initially ship with Windows 8.1, and in some cases Windows 7.


This means that qualifying Windows 7 and Windows 8.1 consumer and business PCs that are shipping now are expected to be able to upgrade to Windows 10. To make this an excellent experience, we are working with both Microsoft and our hardware component suppliers to have full coverage for drivers for Windows 10. Of course, many Windows 8.1 drivers work just fine on Windows 10, but we want to make sure that the latest driver is always available when necessary. To make sure the process is simple for customers, these drivers will be available directly from Microsoft and on HP.com.


Whenever a new OS is announced, we know that some customers struggle with the question of whether to buy a new PC now, or wait for PCs designed for the new OS to ship with it pre-installed. Because we designed our 2015 portfolio with Windows 10 in mind, the need to wait for the new OS to be pre-installed is a non-issue because the upgrade experience will automatically grab the right drivers from Windows Update. And Microsoft has made this an easy decision for consumers and businesses using Windows 7 or Windows 8.1 by making the upgrade to Windows 10 free on consumer systems when the customer upgrades in the first year after Windows 10 is available.




Buy a PC Now or Later?
So the real question is what should you do as a customer? My advice to customers is the same advice I would give to my friends and family. HP’s theory is we need to be treating our customers like they were just that—friends and family. So here is our best advice.


If you are in the market for a PC now – for back-to-school or because your old one wore out – you can buy any of HP’s 2015 PCs and know that it was tested to upgrade to Windows 10. We recently announced some really cool devices designed with Windows 10 in mind, and – because they’re shipping now – they ship with Windows 8.1 and will be easy to upgrade.


One of the questions that I get a lot is, “What PC do I use?” Well, to be fair, I try a lot of PCs in the course of a regular week in my job. That said, I primarily use three. The first is an HP Spectre x360 running the Windows 10 Technical Preview. I load a new build of Windows 10 about once a week. I spend a lot of time comparing my experience on that system to my second PC, which is an HP Spectre x360 running Windows 8.1. I use that system because it’s important for me to experience what our customers are experiencing. I also use a Windows desktop and the system that I am loving right now is the HP EliteDesk 800 Desktop Mini PC. That system came with Windows 7 on it but I upgraded it almost immediately to the Windows 10 Technical Preview. I’m typing on it right now.


And for those of you attending Computex, be on the lookout for a sneak peak at two future HP devices during the Microsoft keynote on June 3, including a new ultra-portable “tablet first” detachable and a revolutionary note-taking tablet. Both devices show off two features I’m most excited about in Windows 10: personal assistant Cortana and Continuum – which adjusts the interface automatically no matter what

mode you are using the device.


We hope you’re looking forward to July and Windows 10 as much as we are. For more information on HP’s Windows 10-ready portfolio, visit: www.hp.com/go/windows10upgrade.

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